CiderReviews 95

I'm having a terrible experience with this company and I haven't even received my items yet. My order had an expected arrival date of 13 days ago, but I haven't had any tracking updates. I reached out to customer service last and they told me that it was in customs and I'd receive it in a few days. I did not. I reached out to OnTrac, who they supposedly sent it to, but they never received the package, but then I saw on Cider that my item was released from customs before I ever even spoke to their customer service. I attempted to join their customer service chat again and sat in chat with no response from the customer service rep for over an hour. I NEVER received a response. I reached out on Twitter and STILL did not receive a response. Finally I reached out by email and 1 business day later received a response telling me that my package might be lost and to give them 5-7 days to look for it. In my email to them, I also asked why I sat in the customer service chat with absolutely no response, but they did not answer that. However, based on this experience, I don't feel confident that I am getting my items or my money back if I don't receive them considering they didn't want to talk to after they "lost" my items. For reference, the first time I contacted the customer service chat, I received a reply within 2 minutes. Anyways, RUN from this company. Their customer service is severely lacking.

I contacted them several times about a lost package, so far, I wasted my money because they offered no solution. Dont buy from this company please.

I recently ordered a pair of pants from Cider. The pants were not only ill fitting ( way too big) but they are poorly made and the fabric feels like thick nylon, hot and uncomfortable to wear. The return policy is free shipping and returns within 14 days. The company refuses to allow me to print out a return label and instead of crediting my Visa card as I requested, they gave me a store credit. I'm not shopping at Cider again so I don't want or need the store credit. They refuse to honor the free shipping and want me to pay for the return, that's fraudulent behavior. Buyer beware!

Everything is great, until you need to return something. They are giving me a run around to return few item, and do not return my money. Please be aware of that if you buy from them. I packed everything correctly and I return the next day that I received. Really this is a big scam.

I have still not received my package and spent almost $100. The estimated delivery date just updates everyday but as far as I can see there has been no movement for days when it is supposed to be in my city at some warehouse. I don't expect to receive my package at this point. They use Ontrac and its terrible, I wouldn't order from anywhere that uses them for delivery.

I ordered over £100 worth of stuff in May (over a month again) and most of the stuff that came wasn't good quality compared to the photos on the website. So I submitted a return as standard. The items came in 2 packages so I needed to get 2 return labels but they only sent me one (for yodel) so I thought I would go post office and send them back myself (paid for by myself with Royal Mail) and by my mistake I forgot to get a tracking number and now all of a sudden my order is missing and they don't have my return even though I have proof of the return by a receipt. The customer service is shocking and all they kept saying is we need a tracking number when I don't have one it was standard Royal Mail postage. I have to pay £93 for items I don't own or have anymore. I am out of pockage for the postage and now have to pay for items I don't even own and have sent back! Avoid at all costs they are rubbish company. My first and last order with cider!

I rarely write reviews, but in this situation I felt compelled:

When I first came across Cider, I fell in love! Their products are adorable, their prices are reasonable, and their packaging is eco-friendly. This was my new favorite store, and I let their business know! I was excited.

However…

Unaware of their very short 2-week refund turnaround, I went to return some items just shortly after their deadline. They told me I was too late for a refund and that they would not be accepting my returns. When I asked for an exception (as I'm a loyal customer, I've already spent hundreds of dollars at their business, and I thought I had the typical 30-day return) they refused. Although frustrating, they did compensate me with a modest store credit. This at least sustained my interest.

I used the store credit to make another purchase. I loved every product delivered! I just needed to exchange two items for the correct sizes.

When I contacted them again, they told me they were not yet set up for exchanges. When I asked if I could return and repurchase the EXACT same items in the correct size for the same price, they refused. They told me they did not accept "store credit" refunds. If I wanted to get the correct sizes, I would need to order again and pay the full price.

I pushed back and asked if they could make an exception, letting them know again I was a loyal customer, that their store credit was a gift to me, and that I was simply EXCHANGING two items for the correct sizes. They still refused, letting me know I should have spent better time considering sizes prior to purchasing.

I let them know it was irrational to lose a customer over a $25 credit/policy. They still dismissed me, telling me (as this back and forth conversation took a day) that I was now out of time to refund any items at all.

This was infuriating. I asked to speak with a supervisor and they did not connect me. I told them I would be taking my business elsewhere and they were fine with it.

I would not recommend this store. Although they sport a trendy style, their customer care, support and satisfaction are not priority. Unfortunately, Cider values strict policies over patronage.

I will be seeking out competitors who better understand the modern online business world. Cider is not worth the time, effort, or hassle. Look elsewhere…

The main app is really easy to navigate and with the customiable style preferences the recommended clothes match your style making it easier to find clothes you like. The clothes I have order have also have had high quality cloth and have even come with free extras like a tape measure and stickers.

Amazing variety and quality for price especially! Got some stuff for a festival coming up next and I'm pumped!

I ordered for $49.75 total but they deducted 68.85$ from my account. Such a scam they do when you order.

Could use a few more plus size options but has a lot more plus size clothes than other brands. And their plus size clothes arent boring, unflattering, or middle aged soccor mom core. Its actually fashion wich is great!

Such a scam, refund policy is horrible. Customer service is equally as horrible. Will never be purchasing from them again

Contacted support five times about a lost package, received NO help. Wasted $$$, wasted time. Have ordered from them before and liked the clothes, but when it mattered, this cost me money for clothes I never got.

I almost never write reviews, but I searched reviews to see if Cider is a legit company, so I want to lend my insight for others like me. I had a very positive experience ordering from Cider. I live in the US, so my order was delivered to me in about a week. Many negative reviews said shipping takes a long time or orders don't arrive at all! It seems like those are one-off situations, and I hope that Cider addresses those complaints appropriately.
Other negative reviews cite the return process to be a nightmare - this is something that I didn't deal experience. I did initiate a return for a refund on some tops that were too large (because I mis-measured myself), but Cider offered me store credit and didn't ask me to ship the items back. Therefore, I cannot comment on an actual return and full refund process.
The clothing fit as expected, and the quality was as expected. I just want customers to know that this company is legit, not a scam. They even sent free small gifts with mine and friends' purchases which was nice.

Please do not order from them as they've sent out the wrong bikini (I ordered a size S bikini, and received a size S top and size L bottom!) and I have to pay EXTRA in order for me to receive the correct item. Really bad service!

Unbelievable, of bad quality, and awful return policy. What is the reason to do business with you If I have AMAZON! Any item at any time delivery/return cost zero. And no problem at all.

I wish you were out of the market.

I never got my package! After writing 100 mails still didn't get anything! Neverrrr again! Already 5 months left

I ordered some items last month and they never arrived.

After calling the delivery company who claims I wasn't home at 13:30 (I work remote, so I'm always home during business hours), I mailed Cider, who also claimed I wasn't home and that the delivery guy must've given it to one of my neighbours. I would be fine with that, if he would've left a note in my mailbox saying which neighbour, as I live in a city center.

Anyway, I checked with the people who live around me and no one has received anything. You'd think "well maybe they kept it", they never did before (as most of them are men) so why would they want them now?

After two weeks of mailing back and forward, still no answers on where the order is or what might happen to fix the problem.
Mistakes happen, I'm cool with that. But figure out on how to fix them too.
They're a new business, so errors might accure, but then also be flexible with the refunds. I don't even want my money back, I just really want the clothes I ordered.