Shopbop

DON'T order from Shopbop when you are an international customer! They recently change their "postal" shipping and now use Landmark Global with UPS (their customs charges are a rip off). I was a customer from Shopbop for years and always use postal shipping, I never ever paid import duties or taxes in my life (the shipping could take up to 1 month but I always received all my orders). I contacted their CS and to be short they are not willing to fix the problem: "Once Landmark has the package, it could be transferred to any carrier for the final delivery. Unfortunately, we do not have control over this since Landmark makes those decisions." OK, so change your carrier then... I would recommend to choose express with prepaid import & duties instead of postal (if you are willing to pay an expensive amount of customs charges) it's a better choice for an international delivery since the duties are considerably cheaper and the shipping way faster. WHY would you add a shipping option with UPS when there is already express Shopbop?! Postal was a great alternative to express for those who want to save on import duties, now postal with UPS is completely useless... Therefore, I only shop at REVOLVEclothing and FORWARD since they are the only ones who deliver internationally with the local post office.

I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.

Don't be fooled by the sidcounts they print fake labels for your ordering item, its waisting of time

I love this website, I have a really positive experience. Shipping is super fast. Thanks you very much..

To KIM FLEISSNER AND THE TEAM

Your Shipping service has deteriorated tremendously.
Guaranteed express shipping 2-4 days? YES, for the past years but it took 2 weeks to receive all my Parcels now, consistently for the past 7-8 orders (these items were NORMAL PRICE and wasn't during sales peak period) that were made this year.

Emailed and followed up with your customer service team all they do was sent a "template" reply - [ Thank you for your email and your continued patience. I am so sorry for any inconvenience that may result from your order having not shipped when you were originally anticipating, and for any delay in receiving a reply to your inquiry.] does this help? NO.

KIM FLEISSNER if you are reading this or if this message has been reached out by your customer service rep, you seriously need to work on improving your deliverables with your customers, perhaps work out another option for express delivery charges if your cost is increasing Instead of putting a guaranteed clause on your website and fail to deliver after.

I'm glad that these were escalated to the circle of my friends who had at least 300k followers and they had since stopped buying from shopbop and switched to your rival site cos these sites mean what they do. Unlike shopbop. Bop your service. I can't believe I'm writing a negative review after being a customer for the past 10 years. I'm leaving.

If you return your items, Shopbob will charge USD 60 to return via DHL and will not refund VAT fees. This is a trap!

I found a purse on Shopbop that I wanted to purchase (the price online was USD $298.00 and the purse is a Botkier Clinton Shoulder bag). They had "Free Worldwide Express Delivery" and since I was in Croatia for a bit (originally from Canada), I decided to place my order. Obviously there wasn't "Free Worldwide Express Delivery" to Croatia and the charges amounted to approx. More than half of the purchase price of the purse so I decided to return it (I must say that when I communicated with Customer Service they were very prompt at all hours and even weekends - when I was debating whether to keep the purse). When I told customer service that I wanted to return the purse they said shipping, etc would cost me as much as the purse! So, I decided to keep it (I actually had no choice!). However, when I finally received the purse it was so damaged - a large slit through the leather and the strap was broken - the strap I could probably have repaired somewhere at extra cost of course but the slit is irreparable. I contacted customer service again and explained the situation whereby they told me to send photos - which I did and... nothing! Absolutely no response whatsoever! It's been over 10 days and I keep on forwarding them the photos and asking what I should do and they haven't responded at all! What a rip-off and scam! I should have read the reviews before purchasing and am devastated that I didn't prior to purchasing! Just to reiterate - I was able to reach customer service when they were telling me that they would charge me additionally but now when I submitted the photos of the damaged purse they are completely silent! I wish I could post photos on this site to prove what a scam it is...

Please do not purchase from this site - do your homework and buy from another site that does not have bad reviews (with the exception of a few "fake" good ones I'm sure!). Shopbop is a SCAM!