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ShopAtHome

How would you rate ShopAtHome?
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Massachusetts
1 review
3 helpful votes
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Love love the 110% Guaranteed, nobody beats ShopatHome's cashback. Checks are always mailed out on time, thank you for helping me save money!

Date of experience: May 2, 2013
Germany
1 review
4 helpful votes
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Scams and lies
July 6, 2016

ShopAtHome is the worst cashback site I've used. Supposedly, they will send a check after 3 months of your transactions. The fact is the day before they were supposed to send me a check, they cancelled my account. I accumulated several hundreds of dollars in cashback over a few months, but they wiped everything off without even giving me a notice or explanation. Don't use them! I will file a complaint with bbb.org and strongly suggest that anyone who had the same problem do the same, so everyone knows this is a scam cashback site. FYI, on bbb.org, ShopAtHome is actually listed under a different name: Belcaro Group, Inc, so that, I guess, people cant find related complaints easily. Untrustworthy!
What's mroe unethical, they didn't let me know that they cancelled my account until after I asked them why the cashback was gone. By then, I accummulated another 50+ dollars with them, which they wiped off again! I could have switched to other cashback sites earlier!
And NO, don't trust them when they replied below that they would discuss the specific problems with me, because I emailed them twice and got no reply at all. See other reviews for the horrible customer service. I will update my review if I ever get a reply as to why my using their cashback site was considered "suspicious" by them! Ridiculous!

Date of experience: July 6, 2016
Annette N. ShopAtHome Rep
over a year old

Hello Congzhou, Per our response to ticket 315008 on 7/6/16, your ShopAtHome.com account has been suspended, as a merchant has reported potential problems with multiple purchases in your account. Therefore, in accordance with our terms and conditions, your account has been suspended. For confidentiality purposes, we will not discuss the details of this issue on a review site, but will be happy to respond to ticket 315008 with additional details, once we have more information from the merchant. In the meantime, your account will remain suspended. Belcaro Group is the Parent Company of ShopAtHome.com. Therefore, the BBB has us listed as Belcaro Group, but searchable by ShopAtHome.com.

Arizona
1 review
5 helpful votes
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Love the site!
September 9, 2013

Love the site! Used it to book our summer vacation and buy back-to-school clothes and got a nice check in the mail. No spam. Easy to use.

Date of experience: September 9, 2013
Texas
1 review
3 helpful votes
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Love this site
April 28, 2013

Love this site. I've saved a ton of money with the coupons and the rebate check is like the cherry on top!

Date of experience: April 23, 2013
New York
1 review
0 helpful votes
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Things don't seem to post as easily as it had in the past and your response to track backs are not acceptable

Date of experience: April 30, 2016
Annette N. ShopAtHome Rep
over a year old

Hey Donna, Thanks for the feedback! I am going to send you a private message to personally research your issue. Thanks for shopping with us!

Colorado
5 reviews
9 helpful votes
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There are a lot of great coupon sites out there but Shopathome is the best one I've found for Cash Back and many times has the same or better coupons with ability to also provide cash-back... something retailmenot and others don't do.

Here's my top pros and cons of Shopathome:

Pros
110% Price Guarantee - this is a link available on all stores that offer cash-back. Every once in a while I'll find another site offering better cash-back on a store I'm going to purchase and never had a problem with ShopAtHome honering at 110% better cash-back price

Earn cash-back on everyday essentials - ie, I buy everything from toilet paper to toothpaste on shopathome and pickup at Walmart or have it shipped from Walgreens or Drugstore.com and save lots of money + earn cash back.

Cash-back often works with coupons as guaranteed on each of their store pages to double dip on savings.

Use for travel! Most travel sites don't offer a lot of coupons but Shopathome guarantees cash-back at 110% on everything from hotels to vacation packages... if you're already booking your hotel online, great to have cash-back on it as well!

Responsive customer service - other reviewers seem to have an issue but I usually get an email response within about 2 business days on the 2 commissions I have had

Toolbar allows you to see cash-back anywhere you are shopping online

Every day they offer a good cash-back deal on a product or store that is much better than I've seen on other sites

When you search for a product in the search box it will show you cash back options for that specific product as well

Cons

Cash-back isn't paid till $20 is reached - eBates is similar but sites like big crumbs is lower

No PayPal Option

They push their toolbar a lot - personally don't like toolbars and wish it would stop asking me.

Need to pay attention to the cash back guidelines at each store page to make sure your purchase is not restricted... ie, gift cards, iphones, and some categories might have lower cash-back rates

Have found some of the coupons other sites are offering can be higher than what Shopathome has with cash-back... seem to net out in the end in most cases but wish shopathome always had the best coupons

Date of experience: October 3, 2012
J D.
Iowa
1 review
0 helpful votes
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I have been using Shop at Home for several years. It is the best. The 110% guarantee is amazing. Customer service is excellent.

Date of experience: May 1, 2016
New York
2 reviews
0 helpful votes
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I love shopathome.com I just wish that more stores listed with them. There are a few stores that I shop that are not offered on this site.

Date of experience: April 30, 2016
Massachusetts
1 review
1 helpful vote
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I love the fact that you can get money back by shopping online plus you can use coupons so you get more back

Date of experience: April 25, 2013
California
1 review
2 helpful votes
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It toolk me a couple months of shopping - I finally got to the minimum of around 30 dollars- That's 30$ more that I have in my pocket!

Date of experience: April 24, 2013
Maryland
2 reviews
2 helpful votes
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I use shopathome every time I but online. I love the discounts and the earnings and it's all so easy!

Date of experience: July 30, 2016
Annette N. ShopAtHome Rep
over a year old

Hey Kathy, Thanks for shopping with us. We have a lot of exciting things coming soon!

Arizona
1 review
6 helpful votes
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Garbage
November 29, 2015

I want the app off my computer. It is horrible app that attaches to my browser. I don't know what it is scanning off my computer.

Date of experience: November 29, 2015
Annette N. ShopAtHome Rep
over a year old

Hey Richard, The Savings App is intended to help your shopping experience but we do understand that it isn't for everyone. If you wish to uninstall it please refer to our Savings App info page in following link: http://www.shopathome.com/toolbar-info. Please fill out the uninstall survey as well, we always appreciate the feedback! If you have any more questions or concerns please don't hesitate to ask, we're always here to help!

North Carolina
1 review
1 helpful vote
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Great Website, has all the current coupons listed and it is nice to also get Cash back for online shopping.

Date of experience: April 23, 2013
Pennsylvania
1 review
4 helpful votes
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Don't waste your time they cheat you for half your rebates ad it will be the large purchas ones. Don't wate your time!

Date of experience: March 2, 2011
Pennsylvania
1 review
5 helpful votes
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Cant beat it, you get a discount when you buy plus a check back when you get to $20 accured in your account. Love it!

Date of experience: April 28, 2013
California
1 review
1 helpful vote
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Wow really cash back i love it and it makes me want to shop more and its fun when i do Shop At Home is a god send

Date of experience: April 24, 2013
Maryland
10 reviews
14 helpful votes
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You lost your money
August 25, 2016

I not use The ShopAtHome company more. Because:
1. The ShopAtHome has deceived me, and do not pay more than 15 cash back.
ShopAtHome uses the following scheme: if you say about the missing of your money, the more often you get a letter like this:
"We have contacted the merchant affiliate regarding your purchase. The store records do not attribute the referral for your order to ShopAtHome.com and will not credit us for your order."
A reason about what happened, you do not know. And if you just went through the ShopAtHome website to store site, and stayed there until the full payment, too.
Or, if you said later about the missing money (terms I do not understand: they called 30 days and 90 days - perhaps the term is called depending on the time of your treatment, but it is not in your side).
2. The company is engaged in discrimination. I came from another country and do not speak in English so good, and ShopAtHome use it, that not pay me my cash back money.
I've got a lawyer, and I'm going to get my money from the ShopAtHome.
Please, will say your friends, that ShopAtHome is the company-cheater. You loss your money as me.__________
4.32 PM 08/25/2016
Ok, I will add here to response to ShopAtHome.
It's not true, that you will missing cash back. I was missing my cash back on July 2016, May 2016, January and February 2016. And ShopAtHome refused me.
I stay on the site and took a payment, because I know, that I can stay. And I did it! Every time! But you didn't know, why you can not get your money. It's a secret - said me ShopAtHome.
I didn't receive my cash back. ShopAtHome said me any reason. But not paid.
If you will search the review another people, that you will read, that the company received your money.
This open fraud and robbery.

Date of experience: August 25, 2016
Annette N. ShopAtHome Rep
over a year old

Hi Galina,

Per our multiple responses to your service tickets, you submitted missing orders past 90 days. Our terms and conditions state that missing order must be submitted within 30 days. Some of your missing orders were made in 2014.

The one order you submitted that was less than 90 days was reported by the store as credited to another publisher, not to ShopAtHome.com. Therefore, per our terms and conditions, the order did not qualify for cash back rewards.

Again, we are sorry that we are unable to research missing orders after so much time has passed. Because of this limitation, we clearly state in our terms and conditions that missing orders must be submitted to ShopatHome.com within 30 days.

When a store tracks and credits an order to ShopAtHome.com, we share our commission in the form of cash back. When an order is not credited to ShopAtHome.com, there is nothing to share.

We want your orders to qualify for cash back rewards. Please be sure to review our FAQs and terms and conditions for additional information on Qualified Purchases.

We hope you will give us another try using the tips in our FAQs.

Thank you!

New York
1 review
1 helpful vote
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Awesome it is so nice to get paid for buying stuff I would be buying anyway!

Date of experience: April 23, 2013
Wisconsin
1 review
1 helpful vote
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The website was very helpful and I appreciate the opportunity for cash back on my purchases.

Date of experience: April 23, 2013
Georgia
1 review
1 helpful vote
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Great and timely receipt of check. Also great at keeping your account updated.

Date of experience: April 23, 2013

Overview

ShopAtHome has a rating of 3.1 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.

service
9
value
9
shipping
6
returns
5
quality
9