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C H.

Contributor Level

Total Points
84

1 Review by C

  • ShopAtHome

7/6/16

ShopAtHome is the worst cashback site I've used. Supposedly, they will send a check after 3 months of your transactions. The fact is the day before they were supposed to send me a check, they cancelled my account. I accumulated several hundreds of dollars in cashback over a few months, but they wiped everything off without even giving me a notice or explanation. Don't use them! I will file a complaint with bbb.org and strongly suggest that anyone who had the same problem do the same, so everyone knows this is a scam cashback site. FYI, on bbb.org, ShopAtHome is actually listed under a different name: Belcaro Group, Inc, so that, I guess, people cant find related complaints easily. Untrustworthy!
What's mroe unethical, they didn't let me know that they cancelled my account until after I asked them why the cashback was gone. By then, I accummulated another 50+ dollars with them, which they wiped off again! I could have switched to other cashback sites earlier!
And NO, don't trust them when they replied below that they would discuss the specific problems with me, because I emailed them twice and got no reply at all. See other reviews for the horrible customer service. I will update my review if I ever get a reply as to why my using their cashback site was considered "suspicious" by them! Ridiculous!

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Annette N. – ShopAtHome Rep

Hello Congzhou, Per our response to ticket 315008 on 7/6/16, your ShopAtHome.com account has been suspended, as a merchant has reported potential problems with multiple purchases in your account. Therefore, in accordance with our terms and conditions, your account has been suspended. For confidentiality purposes, we will not discuss the details of this issue on a review site, but will be happy to respond to ticket 315008 with additional details, once we have more information from the merchant. In the meantime, your account will remain suspended. Belcaro Group is the Parent Company of ShopAtHome.com. Therefore, the BBB has us listed as Belcaro Group, but searchable by ShopAtHome.com.

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