On September 27,2024, I purchased a pair of RS-X Efekt Lux Women's Sneakers from Sport Vision (Buzz) in Kalamata, Greece. Unfortunately, from the very first time I wore them, I experienced a severe allergic reaction on the soles of my feet — including tiny blisters, intense itching, redness, and swelling, symptoms consistent with contact dermatitis or anaphylaxis. This reaction was highly unusual for me, as I rarely, if ever, suffer from allergies. I contacted PUMA customer service (*******@puma. Com) to report the issue and requested to return the shoes and receive a replacement pair that would not cause a reaction. Instead, I was offered a €50 gift card to use at a European PUMA store or online at PUMA. Com. I found this response both disappointing and dismissive. It showed little regard for the fact that a product they manufactured caused a serious health issue, requiring me to undergo antihistamine treatment and endure several days of intense discomfort. Offering a token voucher while ignoring the underlying problem — that the materials used may be harmful to some consumers — felt unprofessional and trivializing. I was not asking for compensation, but for accountability and a responsible resolution. I expected better from a globally recognized brand like PUMA. Sadly, this experience has eroded my trust in their products and their customer care.

I purchased the Vikky v3 Women's Wide Sneakers. I am so disappointed in this product. I have purchased Pumas in the past and loved them, but these have such an awful quality. I have worn them just about three months and they are completely falling apart. The insoles and interior sides have almost entirely disappeared and pieces of plastic are now cutting into my heels and destroying all of my socks. I contacted Puma about this and they said there was nothing they could do because they claimed it wasn't a manufacturing issue. Shoes shouldn't fall apart like that.

Sized incorrectly, won't offer exchanges, returns process is a full time job. Customer service is the worst I've dealt with in my life. I'm not a boomer... and they are so bad at their jobs, they made me feel like one.

The insole wears out in two weeks and it starts to hurt because of this net-like structure. And even if you manage to fix it, the sole will be completely worn out with a huge holes in about a month. Puma started making absolute garbage and they know it. Now I know they state a month of guarantee for a reason. Never ever buying again from this company. The quality has become even worse than of Asian no-name shoe brands.
Below is the result after a month of active use (about 400 km of walking)

Got a $100 shoe for my very careful teen. They wore it for 4 days just to school without PE and showing signs of worn out. I went to the store on day 32 as it was far off and it's holiday season, they decline return and or exchange as no shoe was worn. It was a very clean piece and there was no way for her to tell had I not told them. Finally they agreed even exchange and I could only like a $30 shoe that I evened out for $100. Best part it's the same story with shoe on the second day of wearing. They all rip from the ankle area. This the photo after day 2 for show #2

Wore these slides for a couple hours they caused a cut on my left foot.contacted puma was told nothing wrong with product.if that's the case why only cut my one foot.worse customer service ever.don't buy their products very poor quality.to many other options to settle for poor workmanship.

I bought a pair of beach sandals and it was obvious that one was defective. It broke, but the other one was perfect. I contacted the company and even sent photos, but after corresponding back and forth about 4 times they didn't do anything for me. Poor product and even worse customer service.

Extremely poor quality sneakers. I had 2 pairs, and both experienced issues within first month. First pair the sole
Is coming off and the second pair a shoelace eyelet broke. I'm done with Puma products.

They're return policy is the worst and as I told the third person I've talked to since I've not received my refund that was sent back and delivered to their warehouse on 6/29 that this is 2023 and they're running a business like it's 2000. Just an FYI they told me that they have up to a total of 10 business days to even start processing the returns which doesn't include weekends or holidays. So, Monday 7/17 will be the "tenth business day" before they start the process then I have to wait for my card company to apply it. My order was almost $600 that I'm still waiting on a refund. The last customer service agent started telling me unrelated stuff and I had to shut her up about people return cat litter in boxes as refunds so that's why they started doing the ten day processing. Literally the worst customer service ever in my life. I regret ever doing this one and only transaction with them.

So I've ordered 3 items from the online store on the 5 of July, it is now the 15 and they still haven't packed my items nor sent out my tracking number, terrible store, I'm never buying from here ever again

I have bought a sneakers and I have never received the package. I have contacted the customer service, the solution offered was refund. I did not received any refund and still waiting for it.
It is a disaster, not recommend at all.

Their golf shoe soles separate from the shoe even if you don't wear them much. Customer service will only give a 20% discount on another pair. Why would I buy their shoes again? Never again... Better companies out there..

Extremely disappointing customer care. I had ordered (Ordered ID: *******) two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is highly highly disappointing.

There is a girl called Fortunate at springfield she is very rude iv repoted the lady several times she left me at the till one of the days un attended im the costomer i reffered so many people at Puma to buy soccerboots and running shoes but all my people are complaining about her

They were a gift for my daughter. In four weeks of wear, they look horrible. I expected a higher quality considering the advertising made and the rather high price.

I would NOT advise ordering anything online. I reached a dollar amount to where I received free standard shipping which I was pleased with (which is specified as 5-7 days). But, now it has been over a week, and while my product should have arrived today, now the tracking system has pushed back my estimated delivery to arrive in another week. I was starting to think I should have just paid for express shipping, but according to other reviews that would be a waste of money as they are not guaranteed on time either.

Bottom Line: Purchase in a store if you can find one near you. Online ordering is SO not worth it.

Do not buy so much a a pair of socks from this company. I ordered three pairs of shoes which never were sent. That didn't stop them from accepting the payment. After a month I called them. They said they would refund me. A few weeks later I called back. They said I just have to wait a bit longer. I continued to called once every few weeks and got the same answer until one day, a few months later, they just said, it was too long ago the transaction is not on our record sorry, bye. We'll offer you a discount on your next purchase. Which I didn't accept because they already stole $200 from me and I would rather not have them steal anymore. I just cant a believe a multi billion dollar company needs to rip people off for a couple hundred bucks. I've read other people's reviews this happens pretty often. By the way I've bought shoes on footlocker and converse's online stores. The delivery and product are both excellent. Never buying Pumas again.

Puma's shoes become worn out very quick. Got some puma sneakers back in late December 2022 as of late March 2023 the shoe started to tear. The front of it also started to crease as well and rubber is starting to tear and come off. The shoes are of low quality and are not cheap which is disappointing. If you want shoes, buy from another company other than puma.

The customer service representative was incompetent. I nearly spelled everything on the order and there were still mistakes. I never received confirmation of my order and was given incorrect information about delivery. It has been 48 hrs since I placed my order and I already called back 3 times to get information. I just got off the phone with a representative and you could hear his poor attitude and insincere handling of my call. I wish that I checked customer reviews first, but maybe this will help someone else avoid my mistake in doing business with PUMA.

Hi just a heads up please do not order any item from puma official website. They do not have proper tracking system and you have to pay the all expenses. Ex:- duty, shipping charge also if you want to return the product you have to pay and you won't get the refund. This is the puma's main profits. Be aware of it.

My best choice to ordering online from Nike, Adidas, New balance really faster shipping with no charges and returns are totally free also they will refund you the full amount right after they received the package.

Please do not spend time with Puma customers rep totally waste of time.

Thanks.