PUMA is a dynamic brand that celebrates individuality and innovation with its mantra, "Run The Streets. Do You." Offering a diverse range of fashion and sports products for men, women, and children, PUMA also features affordable options, seasonal collections, and collaborations with iconic partners, all while prioritizing customer satisfaction and ease of shopping.
Puma has a rating of 1.5 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Puma most frequently mention customer service, business days and credit card. Puma ranks 604th among Shoes sites.
I have been waiting weeks for any kind of response from the online puma store. They just don't care about their customers
I've got my sports boots a few days ago (future rider luxe sneakers). You know they are so cool, very comfortable and warm. Will shop more!
I have not received the items yet from them already 10 day pass Customer service always tell me we will deliver on time but they dont do any thing
Nothing! Puma The worst company I ever work for. Nasty white men in underwear showing disgusting pictures making sexual jokes all day. Puma felt that hostile sexual harassment was valid #metoo.
Puma is a white male company. They treat blacks and Spanish workers like trash. The minority's do all the work and is subject to sexually harassment from disgusting white male perverted supervisors. Blacks work hard While white management stand around and gossip all day. They are so lazy it's ridiculous. Or they hide out in the back on they phone txting. Talking about video games and killing people. There was no valid investigation! When you report you was Sexuall Harass they blame the black and Spanish employees. PUMA ONLY DO DAMAGE CONTROL. There was only COVER UP these white man disgusting behavior. Puma felt like it was appropriate for a white male supervisor to come to work and show us pictures of himself in his underwear. No shirt or pants. Nasty hairy chest out. P$$$$$ poking out. If that was a black male supervisor he be fired. He even showed the picture to minors at the job. Puma never even contacted the minor parents to let them know a grown man. A supervisor showed a teenager inappropriate pictures. But what you expect from a company that gave a white porn star a clothing deal. PUMA is racist. And my experience is my experience. Eight employees feel the same way. Eight employees is not gonna lie about being sexually harassed. When you have a store that ran through over 15 different supervisor in two years. There is something seriously wrong with the manager and the company. Typical white people. They victimized you. Then play victim. Slavery been abolished. Stop using sweat shops to produce profits.
I was not all the way happy with my order. I recieved my shoes without a shoe box. My shoes had spots on them also! Very poor services
I ordered my mayze sneakers from PUMA online on the 10/05 and they got delivered the next day im so happy
Purchase of Puma model *******-06 running shoes at DSW in late Nov 2021. Contacted manufacturer for info on product and strange failure. Used contact form at puma.com on 1/19/22. The "heel counter" had shifted (bent inward at dimple - see photo.) Never has happened in decades of running shoe use from Reebok, New Balance and a former pair of Pumas. I have no idea how it happened. Could not find general info on web to repair. I wanted to find out if any options for repair or warranty or even just if someone at the company knew about it (heck, maybe they had a defective batch and would want to know? They are only a couple months old and only used a couple times a week at gym since older pair were still serviceable for outdoors...) totally would have understood if they said no go for repair or replace, but really do want to know what happened. So first the bots ask me for all my info and initial question... chat box pops up with my name, but ignores my category of question and wants to offer me a menu of ordering-related assistance. Sigh. I click option to get a person. The 'person' responds like a bot, too. And can apparently see my name and info but NOT the original question. So here we go again. Still not sure if it was a person since all the responses were to most recent typed entry, sometime with a call and respond style. I told the 'person' I purchased at another store but was trying to get product info and options and got canned paragraph on normal wear and tear invalidating any warranty (ok, makes sense but not my query) and that if I took pair back to store, they would 'be happy to address my concern' (not if over 30 days since purchase!) In midst of exchange I actually typed to clarify that I wanted to know if I should be considering it a fluke or a signal of overall quality (that is, should I buy a new pair from them or someone else.) If the responder was a real person as Puma.com had indicated, they seemed not to care a bit that I might buy a different brand and certainly never helped me understand what the heck happened to the shoe in the first place. So I let them know they had been very helpful in determining my next shoe brand purchase - aka not Puma. But I still will never know why this particular issue occurred. Sigh. I wish I had checked Sitejabber before I got such poor customer service at the company site. Would have saved me all the time with the bots and having to write this review to warn others.
Really great quality products; love PUMA especially golf gear; looks great, fits nicely and is highly fashionable
C'est un site qu'il attire des clients avec des FAKE rabais de 60 et 70% mais quand tu essaye de finir le payement, il te dit ta carte ne fonctionne pas. J'ai essayé 3 différente cartes de crédit et le Paypal mais, ils ne fonctionnaient pas. J'ai même appelé leur service a la clientèle, il n'était même pas capable de compléter la transaction.
Si vous essayez sur des articles a plain prix, ca va fonctionner mais pas sur des article en rabais.!