I specified the 2 day delivery on the order but did not get what I expected for a $7 shipping fee. When I phoned about the issue I was told 1) Any order entered into their system after 1 pm ET will not count as started until the next day. I was told that if I placed the order online earlier it would not count until THEY entered it... 2) Puma said they can take as much time as needed to get the order ready for shipping and the two day time would not start until it left their facility. In other words, it can take days or weeks before the two day clock starts! Would Amazon do this to their customers?

If I could give zero star, I would! I had never experienced such bad customer, shipping and packing services like this before. Ordered 5 items in one order and only received 4 but I was still charged for 5 items. When I returned the order, FedEx people told me that the original packing was a total mess and would fall apart if I didn't change the box, so I had to spend money to buy a good box at the FedEx office so they could process the return. Then I called Puma customer service to place a new order for me but they messed up with the shipping address, my unit number was missing, but they couldn't do anything to it because they said the label had been created. Then I called FedEx and was told that only shipper was authorized to change the address. Call Puma again, the call got cut off when I was speaking with a representative, I never received a call back. Called Puma one more time, they told their system was done so they couldn't do anything. Puma is just a scammer company! Will never buy anything from them again!

I placed my order on 4/25/19, my order was shipped 2 days later. Somehow, FedEx lost or delivered my packages to the wrong address on May 3,2019. I called customer service, I explained that I never received my package but it was marked as delivered on the FedEx website. The customer service representative told me to not worry, that she would request a new shipment right away with next day delivery. The following day I received my package with all my items.

All of the bad reviews, might be because of the lazy unprofessional customer service representatives.

I ordered 3 pairs of shoes from them during a 40% off promotion. I received an email confirming the order. Two days later I received an email saying that one of the items in my order was out of stock and had been cancelled, and only 2 pairs had been shipped out. When I placed my order everything was listed as in-stock, and I wish I would've been notified of the changes before the order shipped since the whole point was that my boyfriend and I wanted matching shoes for the gym and his order was the one that got cancelled. I called their customer service to see if there was a pair available in an alternate colour or if it would be back in stock soon. Their rep was extremely helpful and friendly, and I was able to place an order for the same style in a different colour with the price adjusted for 40% off despite the sale being over. I received the first two pairs of shoes about a week after I placed the order and my boyfriend's shoes arrived 3 days after that.

The sizes are never consistent. The customer service is poor. The delivery times are atrocious. Their online UX is pathetic. Their refund procedures are slow. I made an order. I received an order number with my details via email, but when I try find the order linked to my email it says it can't find the order, but it is exactly as provided in the email. I also made the order on my account and the order is not reflecting in my account. I've had to change my password numerous times because the site keeps telling me I have the wrong password even though I keep changing it to exactly the same password everytime. I am not inclined to buy online from Puma ever again. I am less than impressed. I want to get my refund if my last purchase and be done with this company.

Would give zero stars if it wS an option. I am incredibly disappointed in Puma's customer service. I placed an order on 4/26 and have yet to receive it after receiving an email that it was shipped on 4/28. I have sent 2 emails to Customer Service with no response 2 weeks ago. I also was promised a credit by 2 representatives I chatted with and have not received that either. The last repesentative I chatted with was obvious she was getting agitated as she started typing me in all caps and she ended the conversation without asking if i had additonal questions. I will never purchase a Puma product again. I am sure more people would feel the same if they ever had to come in contact with those that represent this company.

Not efficient of delivering goods within the city and taking their own sweet time to deliver the product. Not happy with the service provided from PUMA Bangalore.

Just tried ordering online and recieved notification my card was rejected. I don't know why as it was a legitimate card with balance to cover purchase.
Later recieved notification from my bank about suspected fraudulant activity on my card with a charge of less than $1 from a US based shoe company. Highly suspect.
I believe this was from the Puma site as I had not conducted any online shipping for months, this was a new site and I was forced to use my card rather than through PayPal.

I ordered a pair of trainers over a week ago and have received nothing from them. They have not replied to any emails sent and have no telephone number of their website. PLEASE STAY AWAY from this scammers site. My advice is to just visit sports direct!

I've placed an online order and I had a valid coupon code. The coupon was applied and I paid. When I checked my bank statement I was charged the full amount. When I contacted the store they gave a refund that was less than what the coupon code gave.

The shipping was fast and a tracking code was provided. The cleats I purchased looked just like the image and fit very well. Ordering was very quick and easy and the shipping was free. I haven't played with the cleats yet but they seem very good and overall I have no complaints.

Ordered 2 items vie 2nd day. First they took 3 3 - 5 days to dispatch the order, then the order took over 10 more days (Remember this was supposed to be 2nd day) but due to the fact that my order was addressed for PR i didn't pay much attention so i let that go.

Received my order that was for only 2 items, they only sent 1. Open a complain, they replied fast and assured me that this time the order was going to go via 2nd day air and right now they shipped it on Nov 2nd and the order is scheduled to get here on Nov 30th.

Asked for a refund, but now they want me to ship the item ($30) back to them once it gets here on Nov 30 out of my pocket to then have to wait another 10 days after they received it to refund. They make it impossible for the customer.

Told them to keep the mere $30 bucks... clearly they value that much more then correcting the several mistakes that they committed. Im never ever ordering from them again. NEVER!

My family was on site at 9:30 waiting for 10 o'clock to buy the mb 01 galaxy sneakers for my 11 yr old and my 4yr old. Unfortunately at 10 o'clock the website crashed having to refresh the page 20 times we were unable to get the kids they sneakers we waited 2 months for. Not being able to go to a store to purchase and the website crashing at 10 o'clock is very bad for business! Something has to change in the process of new releases! I would like to speak with someone from Corporate. No reason at 10:01 after trying to get on the website they are sold out? My kids shouldn't have to miss out and be disappointed in Daddy when I did everything possible to buy the sneakers.