Mari S.

I placed my order on 4/25/19, my order was shipped 2 days later. Somehow, FedEx lost or delivered my packages to the wrong address on May 3,2019. I called customer service, I explained that I never received my package but it was marked as delivered on the FedEx website. The customer service representative told me to not worry, that she would request a new shipment right away with next day delivery. The following day I received my package with all my items.

All of the bad reviews, might be because of the lazy unprofessional customer service representatives.

I would regularly shop on their online website, but like for the past 6 months or so their clothes had been low quality or just plain ugly. Today I thought I would take a look at their website and its down and it gives you "two other websites to go to". They aren't anything like the original GSlovesme website. For example the clothes is more expensive, and not as nice.

My order was lost or delivered to the wrong address. I called rainbow and the first person I spoke to was nice and told me they would need a week to investigate where my package was. Well a week later I hadn't received any update, so I called them again this time the lady that answer was rude by not even letting me ask my question; if they had found my package?, and just told me "I was getting a refund and for future reference if any other package is lost or not delivered they won't be responsible" and just straight up ended the call. That's just rude.

Now, how am I supposed to order from them again, if they can't guarantee that package is properly tracked. I won't be buying from them anymore.

Yes I did request a tracking of my package through FedEx. They also said to give them a week to try to find it. However, no one ever got me an update.