Had some stuff purchased with my credit card not by me, phoned my bank, later one of the packages oddly showed up to my home.

Phoning Puma they told me to send it back and they'll refund my shipping charges, I comply, ship it. Contacted Puma again emailing my receipts they take over a week to respond claiming my refund is coming. Nothing.

So now a month and a half later the phone support "Can't help" and the Email support that claimed to refund me will not respond.

Terrible. I asked for some sort of reference for this issue and they claimed it would all be attached to my name and address but now the phone support can't find this case.

This is first and last time ordering from Puma. The order came fast for my soccer cleats, but they did. It fit. I mailed them back the same day. Because I didn't want to order online again. The cleats were returned to them with 5 days. Called about my refund and was advised they received my item, but I have to give 10 business days to process my refund. On the 10th, no refund. Called again and was advised they will submit a request for the refund. This is such an inconvenience. Obviously I need my money back to but more cleats!

Just a warning to anyone out there planning to order from pumas website. If you can find the product at an actual retail location or elsewhere definitely do so... placed an Order almost two weeks ago and it has not even been processed and ready for delivery. I think it's absolutely ridiculous considering I can order items off fashionova and forever21 and have my items within a day or two. The tracking and confirmation details given are also not always accurate.
EXTREMELY disappointed..

@shop.puma.com I ordered 2 T shirts. Provide my all credit card detail and check out. Next morning I got an email telling you have to verify your credit card by giving credit card number over phone. I denied for it. They cancelled my order.

Folks, stay away from this type of scammed world class website. Who force to give credit card information over phone even after you gave them during check out. It will end up creating security breach to your personal details and Identity theft.

I've ordered a couple of pair of shoes from the puma website several times and every time they give you a date of when your package will be there. It's never there on the day they say I will receive most multiple emails on the package date changing even if you pay for extra shipping. It is always the same. This will definitely be my last time ordering from puma

Ordered a pair of shoes from Puma 11/22/20 for 64.99. Saw them 2 days later on line from Puma for 54.99. I called customer service to ask for a 10.00 credit. Was told my request would be reviewed, even though according to their guidelines, it was done within 7 days of the order. Made a follow up call 11/27/20. Was told if it is approved, the credit would come in 30 days. Whatever happens, safe to say this was the last time I do business with this fly-by-night orginization.

I clicked "pay" and did not see a "review your order."
The confirmation email had the wrong delivery address, I contacted the email customer service noticing that and the next morning called them explaining the wrong address. They were not capable of correcting the delivery address nor canceling the order. So, I payed for shoes that someone else will get, delivered by FedEx. It's better to use amazon.

I returned my order with the prepaid label provided by puma. They made me wait 1 month + 2 weeks to finally tell me they wll not refund as their incompetent warehouse staff cannot find the package that was signed for and accepted at their warehouse! They even confirmed receiving it! Now i will contact my attorney to sue PUMA for $1,000

I ordered shoes and miss typed the last number in my address. I saw the mistake after I completed the transaction. So I immediately got on live chat and there was no one available. I called and there was no answer. So I emailed them. The next day no response so I called again, still no response. On the third day I received an email stating my package is being delivered and a little later saying it was too late to correct the address because the shoes have already shipped.
There was plenty of time to correct the problem but due to the absence of customer service my shoes are being delivered to the wrong house. I'm shocked that the puma company operates this way.

I do not normally write bad reviews, but I just ordered a pair of shoes for $140 plus tax. I selected the option "20% off site wide-no coupon code needed". There are no exclusions listed, no asterisk to alert you that there are exclusions. Absolute NOTHING. When I called customer service, they only offered an apology that the shoes ordered were not eligible for the discount, and asked me if I wanted to cancel the order. That is it.
Could possibly be my first and last purchase from PUMA
I tried to upload a picture, proving there are no exclusions listed, but was unable to.

I have bought 5 articles from Puma website in Deutschland and returned all of them, but they did refund for 3 of my articles, because they claimed tat there were three articles in the returned box! Actually, I think they can be a good robber! Really? It is a modern way of stealing costumers' money? I asked even them to weight the box to make sure, but they refused.
I will never buy any thing from PUMA.DE. They can not assume their costumers are fool and can do whatever they want.

I bought shoes from their online website and asked if I could change the delivery method. I called customer service and sent them an email and they basically responded with "No. No. Nothing we can do. Have a great day!" Basically infuriating quick responses. Their customer service does not care about their customers and they do not care about pleasing them. Honestly don't buy from their website. Just buy in store. I loved their products but honestly customer service is 0/10.

PUMA made me loss $106... he quality of the item I purchased was poor, I tried to return the shoes to the Puma store here in Houston, they don't take items purchased on line back at the store. They very kindly emailed me a return slip; which did not give instructions not to put it in a drop box. The item was left on an unmanned counter by FEDEX because it was a ground package and not air. How would I know the difference. They said on line there is a disclaimer; but it was not included in the email or on the form. They won't even put in a claim, not there policy, and FEDEX says I have to get them to put in the claim because their name is on the return slip... Run around garbage... Don't every purchase there product on line... customer service stinks

Mrs. Tiana, the customer service manager saved my life. I placed an order on 5-19-18, only to find out on the 21st, my order was cancelled. Not to mention that it was for my birthday gathering 6-6-2018. I called customer service this morning and I received the best service ever. I reorder my items with Ms. Tiana on hold and she asked for the confirmation number. She then went the extra mile. She credit the overnight and taxes back to my card, which is more than I could have asked for. So now let's just cross our fingers that my items get to me in time.