THis one - Deviate NITRO Men's Running Shoes - are great. They very comfortable, was delivered within the requested period. I like PUMA, 'cause they are responsible.

Puma is my all time favorite brand especially in shoes section. It's style, design, durability. Etc all are too good

A few days ago I bought my shoes here. I impressed with the level of service. Everything was perfect.

I've been buying shoes from Puma for few years and every shoe is better than the better one. These guys know how to make quality shoes

I order my jersey from Puma Everything went fine with my order was Confirm and they took the money from my account and after they just cancel my order without letting me kn92 I give them 10 days And I was waiting for my order without know they have canceled it and when I call them they say to my was my CC probably Which was big lie from them I went to re order again same and I saw the jersey wasn't anymore on stock They just make big sale fake

My sad saga started with me ordering a pair of womens Espera style shoe (slip ons) I'm from Canada but this particular style is not longer available here. I saved for almost two years for these particular shoes as I have owned a pair about 8 years ago and had loved them. I'm not wealthy by any means but had decided to splurge. With the exchange rate they wound up costing almost double. This is not my complaint as I was very excited to find this particular style and had saved for a pair to splurge on. However I recieved the incorrect style (full lace up)
When I contacted them about it I got the run around. First is was that the warehouse was out of my style so the sent something "similar". I was offered a % credit on my next pair. When I persisted that I wanted the shoes I ordered or a full refund I was offered and alternative shoe. I was in agreement as long as I recieved the style I wanted in any color as it was the particular style of shoe I was after and wasn't fussy on color. I was then told that style wasn't available in any color as they were sold out despite the fact that the website did, and still claims to have this style in stock online. At this point I offered to return the unworn and unwanted shoes for a full refund. I was then ignored until I filed a complaint with the payment company. I was again offered a meager % refund if I kept the incorrect shoes. Any request to return the shoes for a full refund have since been ignored. I am thoroughly put off by this brand since and do not recommend

Recently got my new Puma shoes and ai love them to death! Would totally be buying more and recommending my friends and family :)

I received absolutely horrible customer service today. I placed an order and I did not get free shipping, I called and asked for assistance with this because I would have rather added a pair of socks and got free shipping then had to pay $7 when I was only one penny under the $35 free shipping mark. I called within 10 minutes of placing the order and the customer service rep told me that she could cancel the order and I would reorder the shoes and add socks to get the free shipping. I did that, but I never received a cancellation email, so I called customer service about 5 hours later just to confirm that everything went through correctly and it turns out she never did cancel the order. So now I've paid for the shoes twice and I have to wait to get them in the mail and to return them to even get my money back on one of the pairs. Every person I spoke to the customer service phone number (the person who answered the phone, and then the manager who I spoke to named Randy) just keeps telling me the same thing over and over that she hit the button a few seconds too slow and it's just too late to cancel the order. I've spent an hour of time on the phone trying to get this resolved and got absolutely nowhere and was offered absolutely nothing to resolve the issue other than waiting for the shoes to come in the mail and return them. Oh, I actually was offered a refund for the shipping cost which is what the representative who I called 10 minutes after placing the order should have initially done. Getting a refund for shipping on a pair that I ordered that I didn't even need to order does not help the situation at all! This is the absolute last time I will ever deal with this company and I am very very upset about it because I have ordered many many things online and I have never had to deal with such horrible customer service!

Thieves! They don't send e-mail updates on every order/return, they delete the order history online so you can't look it up, split up the purchases and returns in 100 different ways on both bank account statements and e-mails, and mess up the orders/received items and returns/refunded money. This way, they make it super confusing for people to track what's going on and to dispute it with their bank so PUMA end up stealing money.

Here's the story:
At first, I didn't receive all the items I ordered. They sent the missing ones again (The ONLY right thing their customer service did for me). I used a 40% coupon on those items. I wanted to exchange some items for a different size, but they only allow returns and no exchanges. Customer service promised me they would later apply the 40% on the new order of the same items in different size after I make the order. Of course, when I called to get the 40% applied, they didn't allow it.

I made returns on that order and I was only refunded for some of the items. Although at this point it sounds so simple, they had made me already sooo confused on how much money I was supposed to get back with all the weirdly split transactions and refunds. The update emails did not match the money amount on the transactions in my bank statements. I waited 2 months until I decided to contact my bank for fraud. I got my money back but eventually somehow Puma was able to dispute everything and take the money back. And of course, I had no concrete evidence of anything to show to the bank because of how confusing Puma made everything and how little access I had to what was actually going on. Through the bank fraud dispute they were able to take back even more money, so in the end, I ended up getting 0 refund for about $200 of things I returned.

The items themselves are decent quality, maybe a bit overpriced.

Merchandise is great and they always have great sales. They're always doing great cross promotions with other brands so it's never boring.

I ordered mask. I received medium size mask but it does not fit properly.
They are refusing to replace small size.

I like the products of puma, i everytime used the shoes of the puma. My first choice is puma for my sports accessories