Mathew S.

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2 Reviews by Mathew


Bought 3 hard drives and then some network cables. Took a week to send the drives and when 1 didn't work, had to send it back and was treated as stupid for not knowing their return system. Finally after a month, I had what I had paid for. The cables, paid for star track overnight shipping. Still had not sent it after 3 days so got a refund.
They will not take calls to help customers under ANY circumstances, only send one email a day, so even the most basic questions can take 2 or 3 days to answer. And they are still blaming COVID for every problem they have 3 weeks after everyone else in Melbourne has returned to normal trading. They have also taken down their store and reviews from Google and replaced it with what must be their warehouse and started their reviews afresh because of this. This last one may not have been deliberate, but seems very odd from a business who should know exactly how these things work.
Stay away. If you're going to shop with PC Case Gear, you might as well go to Amazon or whoever else is cheapest online because that is all they are now. An online retailer who spends more on avoiding any kind of contact than on services for customers. Very sad to see from a company who used to be a real store interested in helping people.


I have been waiting weeks for any kind of response from the online puma store. They just don't care about their customers

Mathew Has Earned 11 Votes

Mathew S.'s review of Puma earned 9 Very Helpful votes

Mathew S.'s review of PC Case Gear earned 2 Very Helpful votes

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