MLB.com Shop

First of all I placed my order on 06/04/16 and showed it would ship to me on 06/11/16, then it doesn't even get here. I was told by customer service there is nothing they can do that I have to wait for them to revive the item again then they would refund me the money which can take from 7 - 10 business days and then reorder the product... I just want my freaking Texas Rangers Cell phone case!? Very upset and the customer service/shipping is awful

Awful customer service. They send a computer generated email to respond. I had issues with a gift card not working and it's been over two weeks and every email they respond back to me says they are working on the problem with no other info. They have asked me three times for the same information I've sent them. I'm not real sure it's a person I'm talking to and not a generated email. I'm so frustrated. I will never deal with this website again. I have a worthless 50.00 gift card at this point.

I was only given a partial refund on two orders on clothing that didn't fit. They did not refund the original shipping and charged me for the return shipping. Their chat did not work for days and I gave up. Calling them directly resulted in hang ups after I was sent from the automated system to Customer Service (3 times). No way to send an email. Which is moot anyway, as I should not be punished for clothing that did not fit. So I paid $50 and have no product to show for it. BTW, I don't care what their refund policy is or not. This is a big business and should have ethical policies that most big clothing companies follow.

Terrible! 2 sizes off on both shirts... Gwynn and Henderson. Got the sane Gwynn on Fanatics. Totally different, brighter colors, bigger letters and the size was correct. These are nothing but Nike knockoffs. Can't believe MLB sells this crap! The left is the Chinese fake crap. The right is real Nike. Too bad i can't find Ricky Henderson in a real Nike.
Don't buy from MLB SHOP! No star rating!

I submitted an order at 7 a.m. Dec. 10 for standard shipping (paid). It took them until Dec. 19 to ship an in-stock item. Now I'm not supposed to get package until Dec. 27. It was supposed to be a Christmas present. Meanwhile, they are advertising guaranteed standard shipping delivery by Christmas for orders made by Dec. 21 at 11 p.m. This is ridiculous. Also, cannot reach a human at their customer service number and they are not responding to emails.

I ordered a t-shirt from this site. It indicated that this item "ships free". Nothing could be farther from the truth. I ended up paying almost $17 in shipping... FOR A T-SHIRT! The process to check out on line is very misleading as it states you can save $15.95 if you order now. This made me believe that would cover the shipping cost. IT DIDN'T! I immediately sent an email as I was unable to find a way to cancel this order. I received an instant reply that said I would get a response within the next few hours. That was days ago. I have yet to hear a word from them. I made this purchase for work. I was only allotted a certain amount to spend on this item. The misleading information on their site caused me to spend almost double what I was allotted. As a result, I am out this money (that I cannot afford) right before Christmas.

Regarding dealings I had with MLB on from Nov 8th for the order of 1 item and I received 3 instead.
I got into my account on their web page and it shows one item being ordered. I contacted them three times to tell them and they insisted I ordered three separate orders for the same item. Yet only one order shows under my account on MLB web page! Had I wanted 3 I would have hit in the items box, 3. They had already debited my visa for three pairs at 96.00 each.
They will only refund my money when I return the two other orders. Now I am already out a lot of money and they want me to mail at my own expense, the returns! I asked them for a shipping (no charge) label and they refused.
So to get my money back for something I did not order, I will have to leave the safety of my home and mail their package and Pay for it.
I am a high risk senior on my own,( hence my always ordering on line) and the stress this all has caused me is upsetting to say the least., So very wrong in so many way MLB.

I ordered a St. Louis Cardinals wallet for my husband for his mid-May birthday. Today is August 5. I have called and written multiple times... each time being promised that the wallet was being shipped immediately. Still no wallet. Customer service is horrible - long, long waits to speak with someone, and a long conversation each time to prove who I am, what I ordered, when I ordered it, etc. Horrible service - I will never order from MLB.com Shop again.

I will never order from them! Still waiting for my shipping and delivery. I've contacted the Customer Service immediately after my order because it was very important for me to have an item in a very certain date. They assured me - for an entire week - that my shipping and delivery would be on time. I paid for next day by noon delivery method. Day passed and they don't even ship the item! I will try to find local team shops/vendors..

I ordered a cubs World Series sweatshirt moments after the win. The shop by date was the 16th. Waited several days with no shipment before I emailed asking about it. Got an auto response telling me how to check my order status even though my email made it clear I had checked the status to determine it was not shipped. I responded to that and received the notification a day later that the item is no longer available. Totally ridiculous that they can't track their own inventory or even let customers know they've screwed up in a reasonable time frame.
Oh well. Found a cooler shirt and a better deal on Amazon.

Buyer beware: Received my son's Mets jersey on Aug. 6th after 1st washing as per instructions the appliqued became unglued. Called MLB. Shop customer service this morning, Sept, 14th, and was told in spite of the site saying 100-day return policy it was sent manufacturer direct which only has a 30-day policy (as if anyone would have assumed this would vary). I was looking for an exchange, not a return, didn't matter, they did not care that the quality of their over $100 jersey could not hold up to a single washing. I would definitely look elsewhere if you are looking for a jersey because MLB.com shop does not sell a quality product or have decent business practices.