I have experience ordering two jerseys from them that say "in stock". Both times they ended up not being in stock and the delivery date promised was not only missed, but they never delivered. When I called t week past the delivery time, they said they were waiting to go through returns so I cancelled. I was two weeks past my order date at that time and paid for 2 day shipping to receive it in time.
If you are a going to be an online retailer you are useless if you can't give accurate projections of inventory & delivery times. MLB.com shop is terrible and known for this by many people. I would spend your money this Christmas with a reputable company or local business.
Received a women's t-shirt in Med that was a child's size. Way too small. Needed to exchange for a larger size. They do not accept exchanges. Returns only at your expense, $9.99 which will take 14 plus days to process. It's ridiculous! My refund will be less than 1/2 of what I paid for the shirt, that they are getting back just to resell! DO not buy from MLB.com Shop. Total waste of money! Never again.
I should have read the reviews before ordering. Do not ever order from this company! I placed an order on may 1. Paid for 3 day shipping to get it here for my son's birthday. Now they are saying it won't be delivered until may 8! We ordered this braves jersey so he could wear it to the Braves game we are going to on may 7. I called customer service several times with no answer or explanation. How can a company lie like that? If I could give them negative stars I would. Absolutely terrible.
I ordered a jersey for a gift from MLB. When it arrived, there was some shipping damage. I emailed the customer service department and a new jersey is on it's way! They told me to go ahead and ship back the damaged one when it was convenient. No hassle, just an friendly and responsive customer service department. I wish all online vendors were like this. Good job guys!
I get all my MLB merchandise here. Hats, starter jackets, jersey's etc. The MLB site is actually surprisingly good and I usually go to it first before checking all the other usual sources for baseball gear.
I ordered a shirt from here on the 15th and it didn't take my apartment number. After the order was submitted I called and asked them to change it or cancel it and they added it to the order. I was so happy! But after that it took longer than I expected for my package to arrive (I just got it today. 9 days to arrive). My shirt was in a box and not a bag, it was folded neatly and I really like it. Looks better than the picture and fits perfectly.
Cristin provided me with excellent customer service. She was able to update the package tracking information with a delivery date. It was delivered that evening. I will continue shopping at MLBshop.com.
Thanks Bruce
This place charges ($9.99 the infamous restock fee)to return an item or forces you to accept a virtual mlb card in the event your brain freezes and you are stupid enough to pay to return an item. Taking my shopping elsewhere from this day forward.
I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!
In 2 orders I didn't receive 1 that was right. Defective items, and terrible shipping times. MLBshop takes zero responsibility even if it is their website. I won't be buying from them again. 2 days shipping means 3 weeks.
I ordered a t-shirt in my usual size large and confirmed my size with MLB's sizing chart. When the shirt arrived it fit more like a medium. I'm not even sure an XL would be big enough. Beware of the sizing chart as it is misleading. Per the return policy, they charge $10 to exchange the shirt! When stating my displeasure via online chat to a customer service rep our chat session got disconnected... not once but twice... really? I will never buy from MLB.com again.
Ordered a shirt for a game in 2 business days. Paid for 1 day shipping. Arrived in 3 business days - after my game. Called to complain and the guy told me his system said it should have been there. Argued for 10 minutes that it didn't arrive. Asked for a manager since he didn't understand it DID NOT arrive - put on hold forever. Will never use this crappy site. PS - the shirt sucked too. Avoid at all costs
I now see why there are so many 1 stars... Horrible return policy. I received a sweatshirt for my birthday that was too big. I called and wanted to return but instead get a different item -shirt. I simply did not like the design on the sweatshirt. The Supervisor told me my only two options were return for a smaller size or get a full refund (this was a gift). Ridiculous policy to not be able to exchange for something else. I hope they get bombarded with complaints this Holiday Season. I personally will never purchase anything from MLB.com again.
Terrible. Stay away. The site wiped my free shipping code out by auto-selecting $13.99 expedited shipping. This is borderline unethical. You cannot cancel or modify an order on the website. This is antiquated. I was on hold for 40 minutes to talk to a customer service rep, and their "Live Chat" feature was down. This is frustrating. I assume the only reason they're still in business is MLB floats them. The worst.
I placed an order with whoever these people are (I'm assuming its 2 people working out of their garage). I paid expedited shipping (guaranteed 2 days) for a world series jersey and when it didn't show up, they told me it would be another 7-10 days before it even ships! The series will be over by then... They don't tell you that if you pay special handling that it goes to the end of the line with all the other orders.
I bought two medium T-shirts. They were both too tight. The fabric was thin and flimsy. The screen printing was the type that would degrade in a few wash cycles. The charge shipping to return, so you lose your money twice with shipping charges.
I purchased a set of scrubs with my favorite baseball team logo and the tops and bottoms did not match! I didn't notice the variance in shades until I wore them after I washed them first. MLB basically said too bad. Check your color matching if you order scrubs or don't order from here at all. I will never order from this company for anything.
Save your money and buy a knock off - you'll get it faster and if there's an issues you will be able to exchange it. Just on principle, I would never spend another dime on this site. Their business model may not be an outright scam but it's close. If possible I would give ZERO stars.
Called the MLB.com shop support line multiple times (*******467) to cancel an order after I received an email saying it was delayed indefinitely. The voice menu disconnected me multiple times. It happened at different points in the menu. Took me forever to get thru for that reason. Infuriating. And they don't have chat support! Given their inflated prices that is absurd. Horrible customer service.
I ordered three items on a Monday and purchased two day shipping. All the items were shipped separately. I received one item in 3 days, the next 7 days later and the third still has not shipped. Customer service returned my shipping fee after calling 3 different times. They were extremely unhelpful and unable to explain any reason at all for the shipping errors. I will never use this site again or refer it to anyone else.
Overview
MLB.com Shop has a rating of 1.4 stars from 280 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MLB.com Shop most frequently mention customer service, world series and day shipping. MLB.com Shop ranks 55th among Baseball sites.
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- Sacramento, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members