MLB.com Shop

Nadine was very polite in dealing with the returned goods that were canceled but delivered. She provided me with excellent customer service!

Shipping company lost my package and
Shakira did everything to make it right. I received a new package a few days later as a result.

I purchased a SF Giants remote controlled monster truck for my 9-year old nephew for the holidays. The package was opened and put to the side for a couple of weeks. When he went to use it for the first time, he saw that the truck was broken. (See the photo.) The truck was unusable.

It took some effort to finally speak to a representative on mlb.com. Their chat was automated and sent me into a frustrating loop. The gentleman on the phone was polite, but really was not able to help me much. I was told that because the original packaging had been thrown away that I couldn't return it. I explained that it had never been used, but that didn't matter. I was told that it was outside the number of days that it was eligible for a return. I referenced that I read I had 100 days to return it, but was then told that I purchased from a manufacturer direct site and therefore, I only had 30 days. That is, unless, I purchased it during the holiday season. Evidently, I purchased it 2 days before the holiday season, which must be some arbitrary date set by mlb.com. I then asked, "So, because I don't have the packaging, even though I have the order number and the order is clearly on my account, and because I purchased it two days early, I have lost $50+. The response was yes.

I would highly recommend being wary about ordering from mlb.com. I have gotten clothing from them before, and that has all been fine, but this one purchase where they would not work with me at all, especially in these trying times, makes me rethink ever purchasing from them again. Amazon is far better and you can get many of the same things from them. So, a huge thumbs down for mld.com for taking my money and giving me broken merchandise that they will not take back.

I have tried to add a proof of purchase image, but the site will not take it for some reason.

Bought a LA Dodgers jersey at MLB shop Europe which costed me 92,00 for the item and 7,93 shipping costs. Took a few days before I received it. I never got any notification on how the order is going. I just suddendly got it. Well, at least it's here. But the sleeve was broken and there was a stain on it. I couldn't accept this, and I asked how to send it back. I got my instructions, the day after I got it, I immediately shipped it back, which costed me another 15,00. After a few days it had arrived. As this was my first time sending something back overseas, I didn't exactly know what to expect, so I polightly asked what to do now. The only thing I got back was a quote from the terms without any further text. Oh well, I can live with that. It will probably be allright.
After a few day's I got mail from Paypal that someone (MLB Shop Europe) returned money to my account. I checked it, and it was only the 92,00 rom the jersey. *sigh* So I contacted them again, to tell them that the European law says that they're supposed to pay me the item and also the shipment costs back that I payd them. They told me that it was sent to the finacial department. And again a few days later I got another payment of 7,93. So people, if they also tried to not pay back the shipping costs to you. They're supposed to. But some companies just hope you're stupid, or think that it's to much work to get a full refund. But it's not! They know they're wrong, and they know they're supposed to pay back all the costs.
I even think they have to reimburse the other shipping costs (15,00) because I didn't broke the jersey, they sent me one. But that would be courtesy, and they onbviously don't have that. Eventually I got the full refund. But it's a shame that a company is trying to rip you off first.

I learned a lot from this. I ordered the same jersey now on Ebay from someone else which was even cheaper, and it is also the real one. Never again from MLB shop Europe.