MLB.com Shop

They take about 3 weeks to send these things out, and even then can't give you tracking information (because they use some third-party to fulfill the cards), and they screw up the information you want them to print on the carrier piece (like TO: and FROM: and MESSAGE :). . Which wouldn't be so bad, but the only place the value of the card appears is on that carrier... so when you remove it from that (so as not to be embarrassed in front of whomever you're gifting it to), you need to either tell them the amount, or write it on the card in sharpie or whatever. Totally bush league. Never again.

I purchased a signed Astros Singer Jersey online. Three days later, the morning after he won the World Series and MVP they sent the below email.

Hello Chris,

Thank you for shopping with us! We wanted to reach out to let you know that the George Springer Autographed Authentic Home Houston Astros Jersey is unable to be fulfilled due to the item being out of stock.
We have refunded your original form of payment, which will post back onto your account under the name FRG*SHOP.MLB.COM within 2-10 business days.

We're truly sorry for any inconvenience this may have caused and appreciate your understanding.
Sincerely,

Fan Services and Support
MLB.com Shop

Decided to go through MLBshop because the authentic jersey of the player I wanted was unavailable anywhere else. My mom purchased it for me for my birthday. I own over a dozen jerseys baseball and football in size 44. Im usually swimming in them, or at least they fit comfortably. I received my custom jersey in size 44, and apparently Nikes run juuuuuust a tad small because the thing is SKIN TIGHT! Talked to a very nice lady in customer service who said she's been dealing with this alot since Nike started making MLB jerseys and she would write up a ticket for exchange since they don't usually exchange customized items. Recieve an automated email not 48 hours later from fanatics saying im SOL and my ticket is closed. %$&# this place, now I have to go through small claims and file a formal complaint with the FTC

Matthew provided me with excellent customer service! Unfortunately shipping damaged item delivered to me but he handled my issue by arranging replacement quickly and efficiently. Thanks!

Bought a new jersey 7 days in advance of game. Paid extra to expedite. Did not make date promised. Still waiting on refund 10 days later.

Now I just like you looking at this are looking at these reviews, and are either shock, in agreement, or nervous like me cuz you ordered already then came here after thinking they scammed you. Well I'm here to say I ordered two jersey's with one buisiness day shipping which was worth about 233 bucks and it came on time and was everything I expected but I want to say those other people on here trolling are mad cuz of shipping if you want things done you have to pay for this is America

Two items were ordered. Only one delivered. I called MLB to determine the status of the other item and was told that they would try to cancel. But an email received a day later informed me that they could not cancel the order since it was in progress ( it was in progress for over a week). I still have no idea when the order will arrive and neither does customer service. NEVER AGAIN WILL I ORDER FROM MLB. I will be contacting AMEX to credit the charges.

I ordered 4 in-stock Jerseys as Christmas Presents on 12/8/2015. VERY SLOW... 6 days later on 12/14 they email me saying 1 out-of-stock and cancelled and the 3 others have shipped. 2... 3... 4 days later… no UPS tracking activity. I called them twice for information and finally on 12/18 they tell me ORDER CANCELLED - ENTIRE ORDER OUT OF STOCK. No Back Order. No Christmas gift Jerseys for my family. Their service STINKS, and I will never buy anything from them ever again. Now I have to go do my Christmas shopping all over again. MLB.COM REALLY TERRIBLE! **STAY AWAY**

This place has to be the worlds worst online shopping place i have ever ordered from. And i will NEVER EVER order from them again. Placed a order on 11/3 told i would get order by 11/17. Took until 12/3 to get it. Then they tell me they are going to refund me 50.00(my order was way way more then that) for me waiting so long for my order. Told me i would have the 50.00 in 2-10 biz days. After the 10th biz day i didnt have it. I sent them a email saying that. I get a reply saying that they just put in in on there end on the 11th biz day. So i have to wait yet another 2-10 biz days. HELL will freeze over before i EVER EVER order from them again.

I ordered a jacket for my husband for Christmas on December 18, under the impression that it was guaranteed to be delivered in time of the holidays. Not only did I not get the jacket that I ordered, but today, I got a fitted hat for a random College FOOTBALL team. I am now on hold with Customer Service, where I have been languishing for the past half-hour, and have been told that I will be here for at least 40 minutes! They should have told me that my item would be delivered by Orthodox Christmas on January 7th... I will never order from them again!