Shoes

I ordered a pair of shoes after my wife had used this website with good results. The shoes arrived in a few days, but sadly, they did not fit well, so I requested a return label, only to find out there is a $6.95 restocking fee. This place is owned by Walmart (which if I had known, I wouldn't have ordered because I don't shop there ever). Surely, at a time when it's not safe to go shopping, Walmart can afford the $6.95. Won't make this mistake again. I'll stick with Zappos.

My experience was similar to others. Tried to return shoes I had worn for literally only 10 minutes, inside the house with socks on. I mailed them back because they didn't fit, and less than a week later UPS sends me an email saying they are delivering a package from Shoes.com. When I contacted Shoes.com they informed me that the shoes were dirty and worn so they had to return them to me. They never informed me that they were sending them back. I am going to spread the word about this!

Worst customer service ever. They lied to me and told me my item will ship today so I placed the other Bc needed it for the holidays. Then they tell me it won't be sent out today. No customer service satisfaction here. Any other company like zappos or 6pm would have owned up to their mistake and done overnight shipping. Never order from these people they're a scam and I should have known they have bad ratings. James and Kisha the managers were horrible and rude.

I've been buying from shoebuy.com for a while this one time I purchased boots for my granddaughter age 5, the boots size was 11W, well it didn't fit the so call wide was so narrow her foot could not go in. I called and explained why I'm going to return it, customer service rep said you can exchange it for a bigger size, I said no because I did get a half size bigger so when she wears thick socks it's comfortable. I was explained that I'll get a return label, and less 6.95 on my refund for restocking fee outrageous. I was upset, because of their false advertisement I must pay, clearly the boots were not wide width and if that's what they say then it's to steal people's money in a diplomatic way. Disgusting. Don't buy children's shoes here if you need wide width, it's a scam...

I bought a pair of $100 shoes. Got them quickly, tried them on, they were too big. Called customer service and they emailed me a free shipping label. Sent them back the next day. 2 weeks later, no credit on my account so I called them. The manager said that they were sent back to me because the warehouse (which is closed on weekends?!?!?) "received one shoe and a heavy pair of socks" in my return. I live in New Orleans, I don't even own a heavy pair of socks! I am livid. I absolutely 100% put 2 UNUSED SHOES back in the original box and sent them back. They are liars, frauds, and thieves. They stole my money, and now I don't even have shoes that are too big to show for it. Special place in hell for these $#*!s.

I called shoebuy customer-no-service and talked to a very rude woman named Makita (like the power tools -- she's a tool, alright). I informed her that there was no disclosure of a $6.95 restocking fee in the return info on the back of the packing list.

She said, "it is on the website". I told her the packing list says "free returns". She replied, "returns are free, the $6.95 is a restocking fee". It was at this point that I slammed down the phone.
F-YOU SHOEBUY!

I have shopped ShoeBuy for years. They have always advertised free shipping and free returns. And this was true until August when they starting charging a $6.95 "restocking fee".
I receive multiple emails from ShoeBuy each week trying to get me to purchase shoes yet I NEVER received an email alerting me of this major policy change. I called to complain and was told it was "advertised on the website the last two weeks in July". Seriously? What if the consumer isn't on the website for those two weeks? Why weren't emails sent? Why isn't there a banner that pops up before you purchase letting you know of the restocking fee?
Seems like a pretty serious omission to me since it represents a change in the basic policy (free returns). ShoeBuy used to be a favorite site of mine but I will never shop ShoeBuy again.

Horrible. I have purchased winter boots from this company on the Walmart.com site, and subsequently wanted to return. The quality is subpar, the fabric is stiff & unyielding, and the way shoelaces work, just not going to last. So I opted to return but had to go through the seller, rather than through Walmart.com. Have sent 3 (three!) emails with no response. Then made a few calls to the 800 number. Twice was hung up on. Called the third time and started with, don't hang up on me! Their CS is outsourced and has problems with spelling. Finally was able to receive & print a return label by email. They want you to purchase UPS insurance, while knowing well that insurance up to $100 is already included in the UPS Ground. What's more, they want you to print it on the laser printer, right, like off I'm running to buy a laser printer rather than using my good old inkjet, and what's the difference? Another attempt to discourage returns. AVOID THIS MERCHANT.

I just wanted a good pair of work boots with great arch support and plenty of cushion. I choose a Timberland made boot placed the order and looked forward to getting my new pair of work boots. 10 days later, I get an e-mail from Shoes.com saying the order was canceled because they could not get the product. My issue is this why cause me a 10 day delay before notifying me that the product is no longer available.
Customer Service Stinks! Never again!