I ordered a pair of shoes for myself. They sent the show in mens rather than womens. In order to not pay the return fee, I had to exchange the pair, although it was ShoeBuy's mistake.
I would like to assure ShoeBuy that I emailed and twice called and was not able to get the charge removed. The shoes were listed on your website and my order as women's, not unisex, as you will see when the pair is returned.
Will never buy another pair of shoes from you. Please take my name off your mailing list. It was a bad business decision to drop Ivaka Trump's line. She is a classy lady and didn't deserve this. We that voted for Donald Trump can buy our shoes from companies that involve politics in their businesses... Betty Wilson
Shoebuy are probably the most unprofessional company I've ever wasted hard earned money on! They wouldn't honor their warranty on a pair of boots that cost 349$, the supervisor Paul P, he would not give me his last name, was very condescending, in short I will never do business with them again and will post this review on as many review sites as possible.
I have been a loyal customer for many years and have returned shoes many times without any problems but this time when I tried to return them, they hit me with a new restocking fee. I went back to their web site and found the language regarding this to be deceptive. When I tried to call customer service, I was put on hold for over an hour. I had to hang up and call another time. This time I lost another hour. I will never use them again. The deceptive return policy is bad enough but to keep people on hold that long is just PLAIN RUDE.
Hello Mark - Thank you for your feedback around our return policy. We have not been deceptive about our policy and starting on July 16th, 2015 our site was updated to show the new policy to make sure customers would know in advance. Our homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help page. The new policy went into effect on August 1,2015, and all purchases made on August 1,2015 or after are subject to our new return policy. Our policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coat. In the event they prefer not to exchange for a new item, there is a restocking fee. We'd like to touch base with you about your experience and make things right. Could you please send an email to socialsupport@shoebuy.com with your order number? Thank you.
I love this site so hardcore. I've ordered tons of shoes from them over the past several years and saved more money than I can even count. I don't really care for the "private events", as there are shipping charges involved with these, but the general promos are crazy awesome. This site has let me score Sketchers, Crocs, and other name brands for a fraction of what I'd pay at the mall.
I canceled an order within 15 minute of placing it and the customer service lady, who sounded like she was about 12 years old with an accent that made it nearly impossible to understand her, assured me I would get a confirming email "in a few minutes." An hour later I called back, got the same young lady who said "It takes about an hour." Ten hours later I found out they don't send confirming emails for cancellations. So they have an untrained staff and worse, the item was $10 cheaper at Amazon.
Our company provides uniforms/shoes for staff and I ordered 2 pairs from website which allowed me to choose next day shipping (for $20 each) then did not receive the items. I called to see why not and was told these shoes are not eligible and many others are not eligible. The expedited cost was credited, after 5 days yet I was charged a restock fee because I could not wait the regular shipping time and had to purchase the shoes elsewhere.
Ridiculous!
Hello KM! We are so sorry to hear about this situation. If you paid for expedited shipping and did not receive it then you should not have been charged a restocking fee. If this is the case, then please send an email to solutions@shoebuy.com for a fast resolution.
Orders size 1 uggs boots models November for a Christmas gift. Arrived and box said size 1. When wrapping dec 19 turns out the contents are size 11! Def knock off or aftermarket as there is a red mark through the tag. No one will return my emails (conveniently no phone number avaialbel) Google shopping said its beyond return period... I just want what I paid for!
I ordered an item on Wednesday evening at 7:45 pm. The website states if ordered by 12pm eastern, ships same day. Well I would expect the item to ship on Thursday... no. Friday? No. Now it's Saturday, I called and all she can say is there was a shipping delay. No notice, nothing. 2 years ago this site was great, now it's horrible. Great prices and coupons, but don't order from them if you need your item quickly (within 9 days).
We sincerely apologize for any shipping delay or error with your order. If you have already called our customer service line, then I can assure you that we are looking into this to ship out your item as quickly as possible. Please know that this is not typical of ShoeBuy and we still expect you to receive your item within our promised 3-10 business days!
The last time I bought shoes was 2 years ago from shoes.com. What shocked me is that I got text message alert saying that "shoes.com charged me $1" on January 29,2021. At first, I thought I lost my credit card and called discover and told them to deactivate my card and filed dispute. So. Today I found my credit card in my car and it makes me realized that "shoes.com" is the one who charged me $1. I know it just $1 but I don't like being scammed. Scammer! Beware!
I purchased a pair of converse high tops, order #*******-1 and when they arrived, ( late,, by the way) i noticed they were clearly knockoff fake converse, and very cheaply made. I called customer service and they gave me a refund label, i immediately printed it out and shipped the shoes back in perfect condition, i even watched my package being loaded onto the truck. The tracking number has still not updated and i sent my package back weeks ago waiting for a refund. Customer service is terrible. I've attempted to contact them multiple times about my missing money and refund and they HANG UP ON ME. Do not purchase from this site. Sells fake knockoff versions of shoes and they're scammers.
UPDATED:
Well I stand corrected! I received my shoes today and quickly too.
I still say they should communicate much better since they never once responded to my emails, did not send confirmation of my order or any shipping info... and don't answer their phone. But I did get my shoes, they were the right ones and the correct size too.
OLD REVIEW:
If I could give -1 stars I would!
No email confirming order, emails and messages are not responded to, phone number is a joke... no one ever picks up from hold. Never speak to a human, website never up dates the order from processing.
Run away from this company! Run fast!
Buyer Beware. This company has a real con business going in the industry. They are selling "used shoes" and trying to pass them off as "new." The tragedy is that when you return the dirty and repacked shoes (as you received them) - they just ship them back and charge you for the used shoes-saying you wore them. Second hand Shoes.com should be ashamed providing sinful service and sticking it to a first-time customer that will never return again. Once again-do not shop here or buy here! -Steve G Columbus, OH
I've been getting bombarded with email offers for many months from shoes.com. Lots of spam mail. When I tried to use a sale offer, it wouldn't work. I tried 3 different ones and none of them worked. Even the ID ME offer didn't work. I noticed that the discount percentage would change as it went along as well.
Since I need new shoes, I didn't really care about a sale offer but since they offered one but didn't honor it, I'm not doing business with shoes.com now or in the future. Looks like they spend most of their time on marketing and not customer service.
I never write a review good or bad, but I felt the need to because I was so worried after I ordered my shoes and read all the bad reviews! I placed my order for my new Hoka running shoes on Sat evening had them by Wed morning they are perfect and they emailed my tracking right away. I feel like not enough people give a review when things go perfectly only when something goes wrong. I recommend Shoes.com highly and will use them again in the future. Thanks for the great service Soes. Com ;)
Had ordered several pair of shoes from this company over the years. Didn't have a problem until I went to return a pair of Rockport Sandals. The heel was too high and they were painful. Returned them immediately only to be told that they had been "worn". NO I tried them on for maybe 5 minutes to see if I could handle the heel. They tell me the shoes are shipped directly from Rockport so they have no idea the condition of the shoes that were sent. After doing a bit of research I see that this is a common problem. Nothing like being called a liar and having to pay for an expensive pair of shoes that I can't wear.
How do you run a company where there is no response to customer inquiries? No one answers the phone if I want to buy shoes, or connect with customer service. Your restocking fee was not in place when I bought the shoes. Never shopping with you again. Back to Zappos and staying there!
Hi Bentley. We're so sorry to hear this. We are committed to providing each and every one of our customers with a delightful shopping experience, and we apologize this was not the case with your order. We would like to look into this further and see how we can help make things right. Could you please send an email to socialsupport@shoebuy.com with your order number? Thank you.
I dont know how some people are having positive reviews but the customer won't help. Shoe was supposed to ship Friday and still not shipped on Tuesday. This is the second time that they said it will ship tomorrow.
Tried to cancel and they said it will be 48 hours before they know if I can cancel and they'll let me know. Unfortunate because the prices on the shoes are nice.
Purchased 2 work boots soft toe on sale for gift. Only they sent steel toe! They didn't have them in soft toe. Sent them back (they came in 2 boxes). Then purchased more expensive, different brand for gift. ***1) They made the mistake and now want to charge $7.95 x 2 for re-stocking. 2) They didn't give me any credit for the second order. I sent all the literature with a letter of explanation, but got the form-letter of re-stocking. Also wrote the home company two weeks ago and still no response! No
More Shoes.com, I'll stay with a more reputable company!
Ordered work shoes april7 2021. Got a good deal price wise... well to good to be true never shipped after few weeks. So I contacted shoes.com through phone call no dice says to email so I did. 3 days later they say item is manufacturer was sold out and they were sorry no one told me sooner. What a joke same shoe was in stock the day of sold out email I believe they didn't want to sell them because of the deal I had got them for. Terrible company and customer support. -zero stars is a proper assessment of this bogus company.
Overview
Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes most frequently mention customer service, return policy and credit card. Shoes ranks 652nd among Shoes sites.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
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- Seattle, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to reassure this customer that the $6.95 restocking fee is always waived if ShoeBuy sent an incorrect or defective item. Please keep in mind that some items are Unisex shoes and are listed in Men's sizes. This would be indicted on the shoe page before adding the item to the cart and we could not waive any return fees if we did send the correct item as it was ordered.