Shoes

I ordered from Europe. I had to pay an extra 60% of transport, duties and taxes, informed by the carrier the day before the delivery...
Shoebuy should inform clearly and directly their clients about all costs involved, like others do.
Also, I had no reply to my emails... And phone calls on hold seamed like never ending stories to the point of quitting.
Of course the carrier gave me the option of sending back the article, but with the risk of having no refund I opted to pay and forget. No Shoebuy again for sure! Unless I have a good reply and some kind satisfaction.
(For instance, I had a very small problem with an article from Asia: What did the supplier do? They've refunded without any questions and without having the article back. As simple as that).

I had a very expensive pair of sandals given to me in the winter for Christmas. I live in a snowy climate so I obviously had to wait until May to use them. Well in less then two months the sandals were coming apart even though I did not damage them or use them for any hard work. I was also careful to not get them wet. I contact shoes.com and asked if they had any recommendations for what I could do to fix this damage on my shoe (it was coming apart completely from the base). They could not have cared less and said it was longer then 60 days since the order was placed. I asked them how I would have worn these sandals in the winter and again asked what they can recommend I do To fix this. Still waiting for a reply. I would highly discourage anyone from buying on their site, the service reps do not care and have no interest in assisting. Terrible website!

Fellow Shoe Shoppers - please be advised that Shoebuy.com charges a $6.95 restocking fee PER PAIR of shoes returned. I recently ordered a pair of shoes in two different sizes so that I could try them. In order to return the pair that didn't fit I was charged $6.95 restocking fee plus the cost of returning the shoes, $12.00, for a total of almost $20.00 to return a $37.00 pair of shoes. Zappos, nor any other company that I deal with online does this. Ripping customers off is how they make their money,. Never again.

This is the worst online company that I've ever dealt with. I look for shoes in my size, and place the order. Several days later, my order is cancelled with no explanation. I've made numerous attempts to contact them, and I get absolutely no response. Read their reviews here, and you'll know to stay away from shoes.com.

This site and this company sucks, big time. Ordered the same pair of shoes 3 times. The first 2 times my account was credited back the purchase price WITHOUT EXPLANATION. The third time it seems to be going through, however, only time will tell. Their customer service phone line has been terminated and the recorded message asks that you send an e-mail. Did that twice, no response to either. Not a good business model and I doubt that I will use this company again. Life's too short to have to deal with a low rated company and the frustrations they create.

My friend Mrs. Lucky was the one who introduced me this site and has she said I can also testify that goods here are very affordable not only that they are of good quality and don't pile off. I enjoyed the site

The shoes arrived in a dirty dusty shoebox with no padding to keep it from shaking around inside the outer box. The store has limited selection/sizes, yet if you need to get a different size there is a re-stocking fee unless I exchange it. How can I exchange it when you don't have other sizes in stock? Clerk was indifferent. I asked to speak with a manager but was put on indefinite hold. If I don't accept the other shipment that hasn't arrived yet, in case they don't fit either, probably they'll charge re-stocking fee either way. No mention of re-stocking fee that I saw when buying. I will not be back. Ever.

I ordered a couple pairs of shoes. Returned & placed an 'Exchange' order. Their website was 'down' when I needed to return them for an Exchange. It recommended ordering the new pair then sending an email with a statement that my order was for an exchange (which I did). They sent me an email upon receipt of the returned pair stating they were charging me a 'return fee'. I was never able to get them to show them as an Exchange - never could get through on the phone (would get disconnected after about 30 minutes). So... I ended up getting charged the return fee instead of them designating my order as an Exchange. Their site does not show updated 'Order History'. I will never order from them again.

I didn't pick this site other that it popped up first so your response is a little weak if anything, I did reorder and your company didn't stand behind the product maybe you should look at the thought's of all the reviews and maybe revise some of the policy's instead of being a parrot for a crooked company like shoe buy

I have been ordering from Shoebuy for years and now they wan $6.95 to return each pair (even if they came in the same order) Stay away from them - they shoulld be upfront with the cost of returning but instead it's in fine print thru 3 screens on their web page. BAD customer service

I will be returning the item I bought (Order # *******) because it was uncomfortable and not at all what I was expecting. More than that though, I am appalled at how uncustomer-friendly their returns process is. I dare say, ShoeBuy must derive a great deal of it's profits from the hefty $6.95 "restocking" fee associated with returns. This, incidentally, is why people often fear buying shoes online-- because policies such as this make trying new products risky financially. I know I certainly have never encountered such a roadblock with Zappos, Amazon, or any of their other competitors. No deal is worth anything if the product is unsatisfactory. And even if I were to take the only other route possible and exchange the shoes, I feel I would simply be roped into buying a second product that I, again, cannot return should it too prove unsatisfactory.

Terrible experience, I will NEVER shop here again!

I called to check on an order of shoes I placed 3 days ago. Customer service rep distracted, snippy, and for some reason hard to understand despite not having an accent. Can best be described as talking so rapidly & muttering - or maybe she doesn't want to be pinned down on how long the order can take. I asked her to repeat herself 3 times & still have no idea the time frame to expect.
She did say "Well we just got that order." It was placed on the first of february, hasn't shipped yet and it's the 4th today. Had I been able to find that pair of shoes on Zappos - they would be at my house right now, not sitting in your warehouse across the country. Never again.