Millie B.

I've been buying from shoebuy.com for a while this one time I purchased boots for my granddaughter age 5, the boots size was 11W, well it didn't fit the so call wide was so narrow her foot could not go in. I called and explained why I'm going to return it, customer service rep said you can exchange it for a bigger size, I said no because I did get a half size bigger so when she wears thick socks it's comfortable. I was explained that I'll get a return label, and less 6.95 on my refund for restocking fee outrageous. I was upset, because of their false advertisement I must pay, clearly the boots were not wide width and if that's what they say then it's to steal people's money in a diplomatic way. Disgusting. Don't buy children's shoes here if you need wide width, it's a scam...

I placed an order of 3 (sleeveless hoodies) on Nov 30, didn't receive it till Dec 15 and only got One (1), of the items I paid for. I called and a stupid machine goes on, NO live person! I send two emails and get the same generated email back. Christmas is 4 days from now, hello I've gotten all my orders within a wk from all over the world
What's with this company that you can't send me my other two items or refund my money. I will be sending back the one sleeveless hoodie you sent me and I want my full refund. I will report it to the BBB.