I ordered some shoes last week as a Christmas gift. They arrived a week later in the mail, but were not the shoes I ordered. Now we are looking at five days before Christmas, so I call and explain the situation. They tell me I have to pay for shipping again, even though they are the ones that screwed up. I asked to speak with a supervisor and was told they were busy and would have to call me back. No one ever called back.
They hide the "restocking" fee until you have to return something. They are charging you to try on shoes. They say they have free returns but they don't. Company is not honest. Numerous other companies on line with better prices and are upfront and honest. This is not one of them.
I ordered a ladies pair of shoes. I received a men's dress shoe. They would not refund me until i sent back the incorrect shoes which arrived due to their own negligence. The issue will be that the return is based on the shoes that I ordered which i never received. Do not order from this terrible company. Pictures of what i received and what I ordered.
I do not know why anyone would be a repeat customer of SHOES.COM. I sure won't be. Their disrespect for customers is unbelievable. I guess they don't realize that their are reputable online shoes and accessory stores who DO care about their customers.
I placed an order with shoebuy because they were $10 less than from Amazon. But when they arrived I had to pay 50% more in duties. I order things from the US all the time from other websites and never have to pay duties. Plus, duties should not cost half of what the item is worth.
I have purchased several pair of shoes from this company over the years and love that they have fast delivery for the free shipping you get (about 5 days). I have always been happy with what I receive, so I have not had to deal with their return policy. So as long as you can get a coupon code, free shipping, and don't have to return or exchange anything... you get a great deal! I will continue to buy from Shoebuy.com.
Why didn't the checkout page show we that there would be a restocking fee if returned? Customer Service stinks on this site with rude people. I have bought from them for 10 years and NOW I have to pay a restocking fee per item with no advance warning! No email alert was sent out... it is not listed on the check-out page... told I should have looked on the Help page for returns! Really 10 years of shopping and I should have looked on the Help page now? Zappos for me
We would like to thank you for shopping with us and we appreciate your feedback about the return policy. On July 16th, 2015 our site was updated to show the new policy to make sure customers would know in advance. Our homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help page. The new policy went into effect on August 1,2015, and all purchases made on August 1,2015 or after are subject to our new return policy. Our policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coat. In the event they prefer not to exchange for a new item, there is a restocking fee. We understand you are disappointed with our policy, and we do sincerely apologize for any inconvenience this may cause. Should you opt to exchange, we’re happy to help them find new styles or items to try.
Don't ever buy something from them. They deserve -0 stars. They are horrible, just horrible. They send defensive shoes and then they charge you $6.95 refund for there own mistakes. Who does that. Shoebuy you should be ashamed what you are doing to your customers. Shame, Shame on you. Horrible company.
We regret to hear about any misinformation you may have received. You should not be charged any restocking fees for a defective item, and we do not charge shipping for any item returned within our 60 day return policy. Based on this information, you should receive a full refund for the shoes. Please contact our customer service department again with this information if you have not received a full refund.
Totally agree with everyone-if you buy shoes from them expect to keep them no matter what-I have been trying 2 months to return shoes that was sent in the wrong size-finally got a return label-sent them back and yesterday I received a pair of shoes too big-different style with a note saying they never received the shoes I returned but received the shoes they sent back to me, therefore no refund. Can't reach them by phone-they keep disconnecting.
I have hard to fit feet! I ordered shoes. They didn't fit. Shoebuy took them back no problem. I ordered different shoes and could tell that I would like them if they were half size smaller. I returned these NO Problem! Was given quick reply to 2 different emails and they were extremely friendly and helpful. My responses came from 2 different people in customer service and both were great! I'm sorry for the people that had difficulties but they are so very far from the treatment I received for delivery time, return requests, free shipping both ways, price of shoes, and overall shopping experience. In fact, I don't bother shopping elsewhere anymore.
I would give them 0 stars if I could! This company is very deceptive! DO NOT trust them! On the homepage of the website they state Free Exchanges and No Worries! However if you want to return a pair of shoes then they charge you a $6.95 restocking fee per pair! They hide this information in small print under the help menu 3 levels down. There are numerous other online shoe companies that will not charge you to return a pair of shoes that does not fit. Support them!
Hello! We are very sorry to hear that you were disappointed in our return policy. We do offer free exchanges and exchanges can be made for anything on our website. With over 60,000 unique items we are sure we can find the right match for anyone! Unfortunately, we are unable to offer free returns. We would like to reassure you that we do not hide this information on our website. This fee for returns is listed at the top of our return page in bold letter and also in two places during checkout so our customers will be aware of our return policy before purchasing.
I purchased a pair of shoes there and my order stayed in processing for 7 days. I tried the call the number *******743 and it tells me the number no longer works. I sent 2 emails and still haven't received a response. Not sure if this is scam company but I refuse to stop attempting to contact them unless I get my money back or my shoes sent. I will never shop from this company again. I tried file a complaint with the BBB.com but they have no affiliation.
I bought a pair of sturdy Rockport world tour shoes, only wore them 4 times and the bottoms fell off both shoes, only worn inside and never got wet. I called to ask about returning defective shoes and was told that I was 4 days over the 60 day return policy so too bad, no customer service or flexibility. I had been a longtime customer with over a dozen purchases, no more, never buying from them again.
I ordered a pair of boots for my daughter as a Christmas present. I received a confirmation email from them. When I had heard nothing about shipping after a week, I called to check on my order and was told it had been "cancelled" due to low stock.
I called for help on sizing when ordering a pair of saucony baby crib shoes. Tiffany helpedvme on Wednesday 9/10 around 4 pm. We got halfway through my list of shoes when our call was disconnected. I called back and got a different person who offered to help. When I let her know how long Tiffany had already worked with me she hunted her down and let me know Tiffany would come on the line when she completed another order. Tiffany was extremely kind and patient. She went above and beyond. I will continue to use shoe buy over amazon.
If it looks too good to be true it is. Seller offered for sale a pair of shoes. The email receipt said "cat stickers" and I was unable to cancel the paypal transaction and had to file a dispute.
Went online to order shoes and it would not take the card even though all was good but never could finalize sale and they still charged me. Chat said they would reverse the pending charge but would take several days. Will never use them again.
Shoes.com is an online store selling a wide variety of shoes. I have used this site only once so far. The transaction was secure and I received a shipment from them within a couple of days. Unfortunately, one shoe was the size I ordered and the other shoe was a different size (I am confused as to why this happened). I called up customer service and the representative was very kind and apologized. I shipped the shoes back. I was very pleased with how easy it was to return the item.
I rate them as "cool" (3/4). I would have given them a heart (4/4), but even though I had to ship the shoes back because of an error on their end, they did not ship me the corrected order. I was told that I would have to place the order again. The site loses a point for this because I feel that since it was their error they should have simply shipped me the correct shoe. I was, however, happy with the manner in which the customer service representative handled my call and I received a refund.
I ordered a pair of shoes on sale, and I heard nothing form them for two weeks, so I inquired about the status of my order. It took them another five days in which time they finally notified me that my order was canceled.
I purchased a pair of work boots from them a few months back. I received them and they were not comfortable. Their site says to return and you will get a refund minus a re-stocking fee. Fine! So they sent me a shipping label and I sent the boots back. Waited for a just a little over a week. Came home from work and the boots I sent back were sent back to me. Called shoebuy and they said they couldn't take them back cause the soles were dirty. You can literally wipe the little amount of dirt off by hand. Their customer service is awful! So I'm out $180 on a pair of boots I can't wear for work. I filed a complaint with pay pal also and they couldn't do nothing about it. Bull$#*! on both companies. These boots are brand new! Shoebuy falsely says all returns accepted. Worst company I've ever had to deal with. Thanks for lying to me and ripping me off of my hard earned money
We sincerely regret hearing that this customer was disappointed in our return policy. We would like to assure the customer that our return policy does not say "all returns accepted" anywhere on our website. Our return policy can be found here: http://www.shoebuy.com/info/returns#policy and states "Items should be unworn and include all original tags"
Unfortunately we cannot take back items that that shows sign of wear or use as all of our items are shipping in new/unworn condition.
Overview
Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes most frequently mention customer service, return policy and credit card. Shoes ranks 652nd among Shoes sites.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
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We're very sorry for any confusion regarding our international shipping policy.
ShoeBuy will usually charge for shipping to an international address, but we have no control over any duties, taxes or customs that your country may charge for international shipping.
You can read about our international shipping policy here: https://www.shoebuy.com/info/international-shipping
For your convenience, I am also including the terms that pop up when placing an international order. No international order can be placed without clicking a box indicating that you read and understood these terms.
Terms for International Shipping
Please check the box below to confirm you have reviewed and accept our terms for international shipping (orders being shipped to a destination outside of the United States):
• International orders may incur duties and taxes at the discretion of the country you are shipping to.
• The Recipient (the person your order will be shipped to) is responsible for all applicable duties and taxes associated with your order. Upon delivery, our international shipping partner will arrange to collect all applicable duties and taxes from the Recipient.
• Shoebuy only collects merchandising and shipping charges at checkout. Your Shoebuy.com order total DOES NOT include applicable duties and taxes.
• Due to the additional expense of shipping internationally, please verify that your order includes only those items you intend to purchase before completing your order. Shoebuy offers free shipping to U.S. addresses only.
• You are responsible for any additional charges to re-ship or forward your package if the package is undeliverable due to an incorrect shipping address.
• You are responsible for the expense of return shipping and any related duties and taxes. Shoebuy offers free return shipping from U.S. addresses only.
By clicking the Place Your Order button and completing your order, you agree to the following statements:
• I agree to reimburse the shipper for any duties and taxes incurred to transit customs.
• I agree that if the recipient does not accept delivery, I authorize Shoebuy to bill me for all costs incurred for return shipping, including duties and taxes.
• I authorize Shoebuy to charge me for re-shipping any items that the shipper fails to deliver due to an incorrect shipping address.