On 11/10/2011 I sent a payment of $199.95 USD to Shoebuy.com, Inc for the order # ******* "Men's Timberland Classic 6" Premium Boot, Item #: *******" via PAYPAL. Some weeks later, I had a call from DHL agency in Athens informing me about my obligation to pay 100 Euros for the taxes plus 90+ Euros as their fee for the clearance procedure. When I denied, asking from them to ship the parcel back, the man on the phone was heard to happy to accept it and, as he said, to "let the shipper know". Ever since, I had no news about, feeling grateful for DHL and Shoebuy.com. As anyone can imagine someone except me is wearing this pair that I paid for.
I made a purchase 10 days ago and I have not received my order and I've yet to get an update on my order. Calling customer is a joke and I swear I get the same person or their cousin every time who has no information regarding my order and will not refund me my money. Once I get my money back I will NEVER order from this trash company again. You don't treat your customers this way.
I purchased a pair of boots that didn't fit well. I ordered another size. I asked if I would be charged a restocking fee as long as I returned one and they said no. I returned the second pair because they were faded and worn in compared to the first pair. I was charged a restocking fee. I explained it to a supervisor and they refused to refund me the restocking fee.
I just found this website a few minutes ago and ordered some aerosole shoes that normally cost twice as much at macy's. I hope it all goes smoothly but they have some great prices on shoes and clothing on this website.
If I could give 0 stars I would. A recent order that I had placed was shipped to my old address. When I brought this to the attention of customer service they told me, that more than likely will not be able to help me so I messaged back, informing, them i would not be able to receive my order if they could not fix it. I received an additional email stating that the problem in question had been solved and that my order would be sent to the correct address. My order was sent to my old address. I sent several emails to shoes.com to resolve the situation but they chose not only to not assist me but to not even respond to any my emails. I will definitely take my business elsewhere in the future.
I bought three pairs of shoes. Two pairs did not fit. I never wore the shoes and tried to return them. They would not take back a 60 dollar pair of shoes because I accidently threw out the original box. They said they are not the manufacturer and that they would not be able to return them to the manufacturer. I will not shop with them again but with the original manufacturer. Learned my session.
I wanted to give Walter a great review but had a very difficult time finding a place to write a review!. Very junky info on website... Walter was very good to help me, but *******@shoebuy.com gave me little help in writing a positive review of him!
We would like to thank this customer for their kind words about or representative. We apologize that this customer had trouble writing their review.
The email address customer@shoebuy.com is given as an address that customers can send a review of a customer service experience they had over the phone.
It was a nightmare to shop at shoes.com. Bought a pair of shoes wrongly, tried to call and wrote to them. The phone line is forever on hold! And never get any reply from the email!
No choice, I had to send back the shoes as a return. At that point, I was praying that the experience doesn't get any worst than this. I was wondering if there is anyone that is working for shoes.com? If I will get my refund? Sure enough, the return was received by shoes.com on sept 7th, after one month, I still don't get my refund!
Will never buy from shoes.com again! Really bad experience!
Hi Bee,
Thank you for the review. We are truly sorry that your most recent experience with us did not go according to plan. We have been experiencing higher phone volumes lately but it is something we are working on. We do want to get this rectified for you as soon as possible so if you would like to check your private messages we are sending one onto you right away.
Kind Regards,
The Shoes.com Team.
No fukin tracking number no shoes it's been weeks where the hell is my shoes no tracking number no one is responding I could of kept my dam money if that was the case
Shoes were NOT WORN. Purchased a half size down in the same shoe and returned the ones that did not fit. Company sent the shoes back to me a second time with a note they would not accept them because they were worn. INSANE. Do not buy from this company.
I returned a pair of shoes that were too small. shoes.com sent them back stating they were not put in original box AND skuffing on shoe partly right. There wasn't a single skuff mark on the shoes. I never even wore them. I will never shop here again!
What is wrong with the website? Everytime I tried to go to shoes.com it shows this "The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3. A101fea*******985. 2e2a5145"
Everyone probably expects to were their casual leather shoes outdoors where it might rain. According to ShoeBuy, if a product does not specifically state waterproof they are not. My Aerosoles had the misfortune to be worn in the rain. When the colors ran (this nubuck shoe was pink) no manufacturor's defect was found and the resultant problem was deemed customer misuse. I recommend you find another site to buy your shoes.
Hello Janet -- Thank you for contacting us. We are sorry about your shoes and would love to take a look at them. Could you please email you order number to socialsupport@shoebuy.com. Thank you.
Dont use Shoe Buy. We order for prom and our daughter had an injury so she could not wear the heels. We did order the shoes early to have her outift ready. Not expecting an injury they would not accept the shoes past 60 days. Use AMAZON
We would like to sincerely apologize for this customers disappointment with our return policy. Unfortunately we are not able to accept items back past 60 days. When the customer contacted us to make a return a return, it had been over 130 days and we were not able to make an exception.
Our return policy can be found on our website by clicking HELP at the top of our website.
I've been a loyal customer of them for many years. My wife and I are runners so we go through a lot of shoes at@ $100 a pair. One of the reasons we shopped with them were their free returns. Imangine my surprise today when I went to return a pair that didn't fit right and got charged a $6.95 "restocking" fee. I've returned shoes over the years without an issue. I called when I saw this new fee to see if they would wave it since it is something that is new. Not budging. They are very cluless on how to keep good customers. Luckily there are still plenty of other shoe companies that offer free return and they will have my business. I've boughten my last pair of shoes from Shoe Buy.
We are very sorry to hear that this customer was surprised by our restocking fee. The fee has been listed in our return policy since July of 2015 and is on our website in 2 places during checkout in an effort to make our customers aware of the return policy before they place an order. Unfortunately, we are not able to waive fee's for returns but we do have a completely free exchange policy. Exchanges can be made for anything on our website, at no cost. With over 60,000 unique item, we are sure we can find the right match for anyone; and you can keep exchanging until you find that perfect fit! If a customer prefers to return, we are happy to help make that an easy experience as well.
I bought a pair of Keen work boots from shoes.com about two weeks ago. I loved them at first they were comfortable and looked really nice. I even wore them (as directed by the company) in the house for 4 whole hours before wearing them to work, because I thought they might not help me out if I wore them to work and something went wrong. Unfortunately I was right. I wore them to work and the metal eye holes for the laces dug into my ankles and it was very painful. It is so painful that I can't wear them at all. I called costumer service and they said they wouldn't help me in any way. So I now have a nice new pair of $150 work boots sitting in my garage I can't wear and can't do anything with.
Buyer beware - this company will not help you in any way if you have a problem with your boots. NOT worth doing business with. Spend money with your local retailers or other online stores- you have a better chance of getting Someone to at least pretend they care or want to help you.
-Drew
I ordered my Uggs, Ugg protectant and 2 replacement insoles RIGHT before closing one day last week. They had me call back after placing my order as I was a first time customer and they gave me 10% off my Uggs. (I appreciated that). The next day we were gone all day. To my sheer delight, when I got home, by my door, was my entire order! I ordered the evening before, got free shipping, did not ask for overnight, and they packed it and got it to my door the very next day! I was very pleased. I wanted to wear my Uggs for that weekend, it was perfect! I will be ordering from them again. I wonder if they offer a repeat customer discount?
Sincerely,
Michelle O. Of Lake Arrowhead, CA
I ordered size 15-16 slippers. I wear a true 13 1/2 to 14. These would barely go on and appear to be closer to 12. I complained and they said to send the "unworn" shoes back in the original box with the original tags. There never was a box. I explained this to them plus I had to try them on before I knew they wouldn't fit. Also, I had already thrown away the tags because I never suspected size 15-16 would be too small. They gave me no options. To top things off, I noticed the 25% off coupons they sent were only good for 3 days! Pitiful.
I informed these folks that the sandals hurt my foot to the point that I had a huge bruise. They were expensive Vionics. Because I did not the sandals send back in the original box, they refused to take them back. I will never buy from these scam artists again.
This company has no customer service and charged my card when I canceled, sent me the shoes, so I sent them back and still no refund. Gonna contact the Federal Trade commission and reach out to my attorney
Overview
Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes most frequently mention customer service, return policy and credit card. Shoes ranks 653rd among Shoes sites.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that this customer was disappointed in our return policy. The restocking fee is listed at the top of our returns page in bold letters, and in two places during the checkout process in an effort to keep our customer aware of all of our policies. Unfortunately, we are only able to offer free exchanges and are unable to waive these fees for just returns.