Was sent the wrong shoes by ShoeBuy, I paid to send them back to them, and got an email saying they'd give me a refund minus the restock fee. Basically I paid international shipping and a 'restock fee' for shoes I didn't even get. I just wanted the shoes I originally ordered?!
I ordered a pair of under armour dhoes and they sent me the wrong color. They told me i could return and reorder but the shoes are out of stock in my size. Very disappointed. Wish i would have read all these reviews before i ordered. BUYER BEWARE
I placed an online order (or hope I did). I received no confirmation And tried emailing customer service but have not heard back yet. After reading other reviews I am now worried. I hope order was placed and no other problems will arise.
Hi L P. - Thank you for shopping with us. Have you checked your spam/junk folder for our emails? We'd be happy to look into the status of your order for you. Please send an email to socialsupport@shoebuy.com letting us know your first and last name, the email address you used to place the order, your billing zip code, and the brand and style name of the item(s). Thank you!
I order a pair of shoes size 9.5 2E, and they sent the wrong size - 9.5D.
Then they tried to make me pay for the postage back.
Then they lied 3 times about giving me a refund. I had to file a Claim / Complaint with Amazon.com to finally get my refund.
They are lairs and thieves. They thrive on ripping people off. Don't believe the positive reviews, they are all employed by SHOES.COM and get paid to write lies.
You have been warned.
My package hadn't arrived after two weeks, so I started to worry. I searched the web to look for comments. I was a little horrified at all of these negative comments, but funny thing is, my package arrived today. It was exactly what I ordered, packaged perfectly. The thing I find funny is all of these people complaining about a restocking fee... many, many retailers have this restocking fee and it's absolutely ridiculous for people to believe that a company charging such low prices could absorb all the returns people send. Clearly a lot of people don't understand margins and the costs of doing business. I'M VERY HAPPY. Thank you!
Hi Brenda! Thank you so much for your comment! We are so happy that you have shared your experience with us. We strive to offer excellent customer service to all of our customers and appreciate feedback from all of our customers.
Sold me a beautiful boot at a good discount, but it came with a huge rip on the inside. Would not exchange it, as they no longer had the right size. I asked them if they would give me a small courtesy discount so I could get the rip fixed, and they would only accept the shoe for refund, and only refund it if it "was determined that the defect was the manufacturer's fault." It was ripped! Whether it was the manufacturer's fault or not, it was still defective. Plus, I didn't want a refund; I wanted the shoe. So now my choices are to accept a ripped shoe, or have no shoe, and possibly not even get my money back, depending on their decision. Ridiculous. I will never shop there again.
I couldn't believe shoe.com came to me as a pop up on my phone. I had been looking for a trusted online site. I had a bad experience with online shopping in the past. I didn't trust online shopping, but shoe.com put my trust back in online shopping. My Oder came quick and its exactly what I ordered right down to my size. They even made it convenient for me to track my order. Thank you again shoe.com I will be ordering again soon.
Hi Kelvin,
Thank you so much for the great review. We are delighted to hear that you had a good experience with us and we made your online shop easy. Please feel free to send us on any queries you may have on a future order.
Kind Regards,
Shoes.com
I hate them. I returned my shoes exactly as they shipped them. It took a week for my shoes to get back to warehouse... the worst is that its been two weeks waiting to see my refund... I have called 5 times now. They are hopeless they know nothing! I talked with the supervisor and he was a little annoyed, well Im more annoyed that they have very POOR service and they dont know WHY the warehouse is taking forever! Soooo what do you know shoes.com!? Honestly ITS not worthed!
I received an email from shoes.com letting me know I have $30 available in rewards. I tried to redeem, but there were no rewards in my account, and the instructions provided to redeem the rewards were useless because I was instructed to click on options that weren't available to me. I called the toll-free number for customer service and the recorded message directed me to email my concern. I did that 3 times over the course of a week and called twice more (in hopes of reaching someone) but reached the recording each time. I'm giving up now because the shoes I want are low in stock and I don't want to miss out. I will buy them somewhere else because I'm not confident shoes.com will be there for me if I need to return them. Such a headache.
Just had the first, and yet the WORST shopping experience at Shoebuy.com. Got a surprising bill with HUGE additional charge out of nowhere, and the funniest part was, when I asked the customer service about it, the answer from the Supervisor (Raj, 2116) was: "We are legal to do so, if you don't like it, just don't ever shop at Shoebuy.com again." Wooaahh, I certainly will follow his suggestion.
Hello L,
We are sorry to hear about your recent Shoebuy experience and want you to know this is not the level of service we strive to provide. We would be happy to help look into your order to understand more about the charges for you and to see how we can help make this right for you. Please send an email to socialsupport@shoebuy.com with your order information so that we may be able to best assist you.
Shobuy.com uses UPS to ship and they will not deliver without collecting all the fees. By the time you pay shipping, duty, brokerage fees, taxes and calculate the dollar differential you will pay aprox double for the same shoes you can buy locally when they come on sale (usually once a month). I learned the hard way but you don't have too!
We would like to thank this customer for posting their feedback and apologize for any disappointment with our shipping procedures.
Unfortunately, we have no influence over any duties or taxes that your country may charge for International orders. When placing an International order, our website calculates the total amount that Shoes.com (Previously Shoebuy.com) will charge but we cannot calculate any charges that your country may charge. We understand that this may prevent many International customers from placing orders with us, and that is why we require all International customers to check a box indicating that they have read and understand our International Shipping policies, before they are able to place their order.
Again, we appreciate all feedback that we receive and thank the customer for taking the time to share their feedback with us!
I purchased a pair of shoes. I returned them after wearing them for half a day solely in the house. I had concluded that they gave me the same sort of support as a pair of bedroom slippers. I have just received them back with a note indicating that the soles and insoles were dirty and the shoes could not be resold. This surprised me as I had put a pair of new arch supports in them before I wore them so that I could try them out the way I intended to wear them. I looked at the insoles which are perfectly clean and the soles one of which has a black dot on it. The dot looks like it was made with a magic marker. Avoid these people at all costs.
Shorted me $6.07 on my exchange of the exact same shoe in a different size. I did not wear the shoes, only tried them on, and returned them in the exact same box. Trying to call their customer service is a joke. They are rude and difficult to understand. Save yourself the hassle and don't buy the shoes from them. Time wasted and poor customer service is not worth it.
They ripped me off. Charge me three times for the same order. Customer service didn't understand English. On hold over an hour and then disconnected. Visa took care of these scammers. The bottom of the barrel. The worst of the worst.
Hi Sue! We are very sorry to hear about the misinformation you have received. Orders usually pass the cancellation window within a few minutes of an order being placed. After that, we are not able to guarantee cancellation but we can still try reaching out to the supplier. We also offer Supervisor call backs if no Supervisor is available at the time of your request. If you were told that the order was cancelled and that you could not speak to a Supervisor, then we recommend contacting Customer Service again so we can look into the order and find out what happened. We sincerely apologize for this unusual and unpleasant experience you have had.
I'm in the UK I ordered shoes a wk ago and have emailed them to ask when they'll be dispatched, they sent me a generic email in return with their shipping details.
When I look on their web site it says I don't have any orders.
Just received a pair of skechers today, a week wait to find only one shoe had laces shoes. Coms remendy was send shoes back and after they receive them order another pair of shoes and might receive in 2 weeks. Makes no sense all that for 1 missing shoe lace.im surprised they are still in business
If your shoes don't fit and they don't carry the size larger - they will charge you a $7.95 fee per item returned. They don't mention this when you buy and don't mention it when you return - just send an e -mail when they receive your return - pretty cheap trick.
They are very rude.
Hi Trent! Our return policy is listed on our website under the HELP button at all times. We offer 100% free exchanges or returns that include a $6.95 restocking fee per item. Exchanges can be made for ANY in-stock item on our website, even if it's just a pair of socks! With over 60,000 unique items we are sure we can find the right match for anyone.
The restocking fee and return policy is also mentioned next to the "PLACE ORDER" button while making any purchase. We sincerely apologize for any disappointment caused by our return policy.
I bought a pair of shoes from them more then 3 weeks ago and they were a little to small so i tried to return them as of now i still am not able to return them. I have called them 4 times got in touch twice and was told i would receive a email which would enable me to return the shoes, never happened. I called them a 5th time and got a message telling me i should email them. I did and finally got a return label.
Horrible customer service and charge for return shipping which is comically stated as a restocking fee. They even sent a bogus picture of the soles of shoes that I returned. They were not the shoes I returned.
Hi Trisha! We are very sorry to hear that you had a negative experience. We would like to assure you that we would not intentionally send incorrect pictures.Our return policy is stated on our website and includes 100% free exchanges. Exchanges can be made for anything on our website, even if it's just a pair of socks. However, if a customer is only returning, there is a $6.95 restocking fee per item.
After ordering a pair of shoes I recieved an email stating, I would receive shipping confirmation and tracking within 1-5 days. At the 5th day I call and was told I would receive a shipping conformation by the end of the week, which would make it 8 days. I ask for a supervisor, the same operator returns to say because I have a P. O. Box it takes longer. Very disappointing!
Overview
Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes most frequently mention customer service, return policy and credit card. Shoes ranks 653rd among Shoes sites.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for this customers situation. She should not have been charged a restocking fee due to receiving the wrong items. That fee will be refunded within 5 business days.
Unfortunately we are unable to reimburse for shipping. We did not ask this customer to mail the shoes back to us. When the customer alerted us of the mistake we asked for pictures to confirm. The customer mailed the shoes back without our knowledge and so we regret that we cannot reimburse for those shipping costs that she incurred.
We are very sorry that the shoes are no longer in stock and would be happy to process a new order for this customer once they do come back in stock.