business logo of Shoedazzle

ShoedazzleReviews 8,176

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Sells shoes via monthly "subscription".


shoedazzle.com
Founded in 2009
El Segundo, CA, United States
+170
How would you rate Shoedazzle?
grey star
grey star
grey star
grey star
grey star

Shoedazzle Reviews Summary

Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.

service
349
value
360
shipping
366
quality
350
This company does not typically respond to reviews

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Janelle D.
Unfollow Janelle D.
Share Review
Report Review

SUCH bad quality! 1
January 29, 2017

I did not expect much for $39.95, I usually spend $600 plus on shoes, however I saw an ad on tv with a cute shoe and though why not I will wear them once. I know quality shoes and I know cheap. These weren't cheap. Steve Madden is cheap. This is cardboard and plastic. They oddly were not the most uncomfortable shoes ever... well cardboard is soft... but this was the cheapest quality shoe I have EVER seen. It was ridiculous. The only way to cancel is to call customer service. It wasn't that difficult at the end of the day but stupid I had to call rather than just do it online. This company is (I think) owned by and works just the same as Adore Me, Just Fab. You get the subscription even if you don't want to and have to call to cancel. I guess if you don't care about quality this can work but know how bad these shoes are.

Date of experience: January 29, 2017
California
1 review
1 helpful vote
Follow LC c.
Unfollow LC c.
Share Review
Report Review

My granddaughter bought 1 pair of boots. Every month since, my credit card has been charged $39.95 by Shoedazzle. I called my credit card company and they are familiar with this company. They cancelled my credit card and issued me a new one, as shoedazzle does not want to stop. The girl from Shoedazzle, said you are a VIP member and you have credits toward shoes, I said no, I did not want more shoes, I want my money back. I am turning them into the better business bureau,
Their business practices are very suspect. If you have ever purchased from them check you bank statements. Maybe they think people won't concern themselves, over $39.95 they are not making money on the shoes they sell, they are making money, stealing money from you.

Date of experience: January 25, 2017
Pennsylvania
2 reviews
1 helpful vote
Follow Harriette K.
Unfollow Harriette K.
Share Review
Report Review

CROOPS!
January 24, 2017

SCAM! Be came VIP without knowing it after a purchase until I find out I have been paying 39.95 a month on my bank statements. To use the so called credit you still have to pay the 39.95 etc!
Impossible to get decent information from phoneconversations and to stop the monthly charge! Will take action! Harriette

Date of experience: January 24, 2017
Tennessee
1 review
2 helpful votes
Follow Destiny L.
Unfollow Destiny L.
Share Review
Report Review

Love them
January 21, 2017

I've been a member for about 4 months, I love Shoe Dazzle. The shoes are great quality for the price. I've ordered about 6 pair. All the other reviews you are reading of people being scammed out of money is a LIE> those people failed to read that they DO charge you $39.95 a month ONLY if you do not opt out between the 1st - 5th of the month. Seriously its not hard. Like 4 clicks on the website. Done. But with that being said, if they do take your money because you/they did not opt out. But that money is saved to the account- like a pre-paid credit you get to spend on shoes. Seriously don't knock it till you try it

Date of experience: January 21, 2017
Georgia
1 review
0 helpful votes
Follow Robin C.
Unfollow Robin C.
Share Review
Report Review

Don't Bother
January 18, 2017

These are cheap plastic shoes. They stink like petroleum. If you try to return them you will NEVER get your money back. This is a scam. BEWARE!

Date of experience: January 18, 2017
Guam
1 review
0 helpful votes
Follow Jonalyn h.
Unfollow Jonalyn h.
Share Review
Report Review

Happy
January 18, 2017

I am so happy with my orders. I got them with in 2weeks. I'll definitely order again from them. Good job team shoedazzle!

Date of experience: January 18, 2017
Georgia
1 review
5 helpful votes
Follow Lauren P.
Unfollow Lauren P.
Share Review
Report Review

Do not, I repeat, DO NOT throw away your money at shoe dazzle! This company will scam you out of your money! First of all, they give you a style quiz to pick out shoes they "think" you will like. Personally, I like to pick out my own damn shoes not have them preselected for me. Then on top of that, their sizes run small so when you return them, they refund you less than half of what you paid! WORST customer experience EVER!

Date of experience: January 7, 2017
South Carolina
1 review
7 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

Sucks.
January 6, 2017

This is the biggest pain in the $#*! website I have ever had to deal with.
Like someone else said, I wish I could give them negative stars.
Don't waste your money and time... time because you can't get the monthly charges to stop, can't speak to a human at customer service after many minutes even over an hour... no human!
Horrible, continued lack of customer service!

Date of experience: January 6, 2017
California
1 review
2 helpful votes
Follow Mimi R.
Unfollow Mimi R.
Share Review
Report Review

CROOKS!
January 4, 2017

This Seller is one more of a handful of relatively new Sellers, such as Wish, Rosegal, etc... which are all scams and rip-offs! My Credit Card Co. Credited back all of their charges... I'm one of the few lucky ones! The only thing they do well is ripping off customers, and charging credit cards!

Date of experience: January 4, 2017
Arizona
1 review
3 helpful votes
Follow Autumn P.
Unfollow Autumn P.
Share Review
Report Review

Zero Star Rating
January 4, 2017

This place is horrible. The product is extremely cheaply made and over priced. The sizing is all wrong and the shoes fall apart after 1 wear. I tried 3 different products: 2 pairs of shoes and a pair of jeans. The first pair of shoes I ordered, the heel fell off the first day I wore them. Then I ordered a pair of jeans that were incorrectly sized so I sent them back and was charged shipping. Then I ordered another pair of shoes that were so cheaply made it was laughable and I was not about to keep them for the $39.95 it cost me, so I returned them and was charged for shipping again. I have requested to cancel my membership and have my store credit refunded and I was told that I can cancel my VIP membership, but that my store credit would go to waste because they can't refund a store credit.

Date of experience: January 4, 2017
Texas
1 review
4 helpful votes
Follow Stephanie P.
Unfollow Stephanie P.
Share Review
Report Review

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCA SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCA SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Date of experience: January 3, 2017
Washington
1 review
1 helpful vote
Follow Kanu Y.
Unfollow Kanu Y.
Share Review
Report Review

WORST WORST WORST
January 3, 2017

I ordered shoes on Dec 22, it was supposed to be delivered on Jan 3. It was never delivered. Moreover, I wasted 5-6 hours with the consultants, they didn't even bother to return me my money! MOST FRUSTRATING EXPERIENCE EVER! NEVER EVER ORDER ANYTHING FROM SHOEDAZZLE! WORST COMPANY!

Date of experience: January 3, 2017
Illinois
1 review
4 helpful votes
Follow Elaiana M.
Unfollow Elaiana M.
Share Review
Report Review

Disappointed
January 2, 2017

I tried to use some of the credit I have in store for the two consecutive monthly payments as a VIP member since 2012 and comes up that I can't use those credits for the discounted items, so if I wanna buy them on sale I have to pay with my card or buy them full price with the credit that I already have! There is not point then to have them discount my bank account each month when you can't use those credits on the items that are on sale!

Date of experience: January 2, 2017
North Carolina
11 reviews
20 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Share Review
Report Review

This site sucks
January 2, 2017

None of the shoes are on sale. You never get the 10$ off or any of the other offers. None fit. Returns are a joke. I bought a pair of Gwen Stefani shioes the heel broke after I wore them 3 times. Garbage.

Date of experience: January 2, 2017
Arizona
4 reviews
2 helpful votes
Follow Gail L.
Unfollow Gail L.
Share Review
Report Review

The customer service people were nice, but it took all morning to finally get my order processed. They said my card wouldn't go through. Finally after 6 calls the customer service lady said oh your card is not associated with the recipient address. Omg. Seriously. From now on I'll stick with dsw macys and 6 pm.

Date of experience: December 27, 2016
New York
1 review
4 helpful votes
Follow Kelly r.
Unfollow Kelly r.
Share Review
Report Review

Shoe dazzle is a scam
December 25, 2016

They stole $35 from me. Saying my card was invalid I clearly had $35 on my card before I ordered with them called my card and now I only have $5! I left with nothing from this website only to have my money that I worked hard for get stolen by a bull$#*! website that should be shut down. Scam to the max. Not to mention. I guess it was a website that one of the dumb Kardashian's made so go $#*!ing figure. Will take this to small claims court if I don't get my money back onto my card.

Date of experience: December 25, 2016
Florida
1 review
4 helpful votes
Follow Kelly L.
Unfollow Kelly L.
Share Review
Report Review

Terrible customer service
December 22, 2016

I'm never ordering anything from this company again. The customer service representatives are rude and uneducated. They will hang up the phone on you rather than ensure your service issue is taken care of and to avoid refunding you your money. Don't waste your time!

Date of experience: December 22, 2016
California
1 review
1 helpful vote
Follow Ruby J.
Unfollow Ruby J.
Share Review
Report Review

Disappointed
December 19, 2016

I ordered winter fuzzy boots for Christmas presents and I received them wrapped in plastic with no box. Not sure how I am supposed to present them with no box but I will be cancelling my vip status membership because if this is how they treat the v. i. p. Members then I don't want to be a part of it. 50% off my next order is not going to help me not be embarrassed when I give these to someone in a bag. Very disappointed.

Date of experience: December 19, 2016
Florida
1 review
2 helpful votes
Follow NANCY M.
Unfollow NANCY M.
Share Review
Report Review

Not a protected site
December 18, 2016

After ordering from this site one time, I had a fraudulent charge come through my account a month later. Be very careful ordering from this site. I emailed shoedazzle about it as well, and they didn't even bother to reply.

Date of experience: December 18, 2016
Michigan
2 reviews
5 helpful votes
Follow Sam J.
Unfollow Sam J.
Share Review
Report Review

TERRIBLE! DO NOT ORDER!
December 18, 2016

The shoes maybe cute and inexpensive, however, I had to call 4 times to cancel my membership with this company. They kept taking $40 out of my account every month after I tried canceling my membership. Every person I talked to said that their notes said "I wanted to opt out that month of the VIP program, not cancel my membership." I will never use this service again

Date of experience: December 18, 2016