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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I was sent the wrong shoe, called and never got my issue fixed. Nobody never called or emailed me to check on the issue.
Easy to navigate website, I'm pleased with the fast delivery and responsive customer service. Thank you team
Hello Steve,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Arrived early! They fit perfectly and have really nice quality! Definitely worth the wait! Will be shopping again soon!
Hi Alyssa,
We love your wonderful review! We’re so glad to know that you are happy with your purchase, especially with its quality. You stay fabulous!
Cheers,
Cathy
I wrote a scathing review of ShoeDazzle a couple of months ago titled "Crooks."
One of their customer service people replied to my review saying they would be reaching out to me to make me happy. They did. I explained to them that I was shocked to learn they had been charging me every month as part of some sort of subscription plan. I told them I had no interest in their plan and wanted my money back. They actually did send it to me. I got a check from them for over $500. Was surprised and delighted to get my money back.
Unfortunately, it seems I cannot edit my original review, so I am adding this one to let people know they are not the crooks that I thought they were. There subscription service is a bit shaky, but when I complained here about it, they did reach out to me and returned my money.
Don't you just love a happy ending?
Hello Stefani,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I love all the shoes I gotten they are an exceptional quality for the prices! My sister has also gone on the website and already purchased 4 pairs!
Hello Cecilia,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Excellent quality and shipping time for VIP membership I would recommend only if you are constantly needing new shoes otherwise you end up paying 39.95 for not buying shoes.
Hello Alej,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
They Respond Very Fast & Love To Help People JuSt Like Me
They Make a Great Job & Explain Everything Very Good
Hello Abiygail,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
Horrible shipping they charge you then pass your packages to a Post Office. The Post Office should not be allowed to take over from retail packages
Hello Roger,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I'm torn on my feelings of Shoe Dazzle. They have a great selection of shoes, but there is a lot of fine print on membership fees, credits, and sales. They are quick to pull that money out too. I suggest signing up and ordering everything you want at once(1st order special discount)then cancel!
Hello Mandy,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Ive always liked how their shoes look and feel, they are made with good materials. But at the same time, every single shoe/boot ive ever gotten from them has been way off in sizing. And this last time, i ordered a size and a half up from my normal size, and they still are too small! But the other pair in my order (ordered same size, both pairs) is a smidge too big! I just can't believe how wrong the sizing is. That is the reason I won't be buying anymore. And it's like that with justFab too, and it's been like this for a long time. Cute shoes, well made, bad sizing. I'm sorry shoe dazzle, but it's sadly true.
Hello Ashley,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I know I can be a pain but the woman who helped me today was perfect. She took care of EVERYTHING I needed. Thank you so much! (Take care of the employees that take of business for you!)
Hello Andrea,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
It's easy to select the shoe and it came super quick. I never thought i could get these thigh high heels. Thanks
Hello Ashley,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
I was unaware of the VIP membership hidden fee of $39.95 a month. You have to skip a month otherwise they will charge the credit card or debit card that you used at the time of your purchase on the sixth of every month unless you cancel or skip a month. I also do not like the fact that they store your information in their system for future use without your knowledge. Shady! The young lady in customer service said that this is outlined in the terms and conditions to the VIP membership. People, this is a lesson! Please read the terms and conditions on everything. Needless to say, I cancelled and I won't be shopping at ShoeDazzle anymore. I feel betrayed even though it was partly my fault because I did not read the terms and conditions. I did request a refund on the charges and she told me she would issue the refund which makes me feel better. I hope this helps someone.
Hello Arnetta,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Been a member for almost 6 years. Love the issues and great deals that shoedazzle has for the members
Hello Alice,
We are honored that you have chosen us and placed your continued trust in Shoedazle for your DAZZLING items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
XO,
Ivy
So I forgot to "skip the month" a couple of times and caught a really good sale! Great service and really glad they have a "skip the month" feature.
Hello Amanda,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
It's okay but s you guys said your shoes it's 4 inches but then when it come it more like 5inches or 06 inches that's my problem
Hello Kadiatu,
I'm sorry your shoes were not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Love everything about ShoeDazzle. Truly amazing. Ordering is so much fun, and the product ships in a timely manner. Any issues are easily abled to be addressed. Instructions are easy to understand, if you need to make a return, or an exchange. Simply put, it's a wonderful overall one of a kind experience.
Hello Sharon,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Shoedazzle is one of the best shopping sites. They have the most reasonable and quality items, including mindblowing Sales for their customers. I love it.
Hello Aminata,
Thanks for the feedback! We value your trust in Shoedazzle, and we will do our best to always meet your service expectations. Keep slayin' in your DAZZLING items!
XO,
Ivy
I ordered 14 pairs of shoes and never received one pair I ordered. I got my orders shipped to me in two secrets boxes and both had other people's order in them
Looking to buy 2 pair of shoes. I want a pair for church the other for anytime wear. So I need you to cash app me 25 dollars $Lisahasfaith
Hello Shalishala,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tai,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy