I was unaware of the VIP membership hidden fee of $39.95 a month. You have to skip a month otherwise they will charge the credit card or debit card that you used at the time of your purchase on the sixth of every month unless you cancel or skip a month. I also do not like the fact that they store your information in their system for future use without your knowledge. Shady! The young lady in customer service said that this is outlined in the terms and conditions to the VIP membership. People, this is a lesson! Please read the terms and conditions on everything. Needless to say, I cancelled and I won't be shopping at ShoeDazzle anymore. I feel betrayed even though it was partly my fault because I did not read the terms and conditions. I did request a refund on the charges and she told me she would issue the refund which makes me feel better. I hope this helps someone.
Hello Arnetta,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy