From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I've been a shoedazzle member since 2016. They have always delivered timely and offer true to size and quality accuracy as advertised, they also offer great customer service! Thanks shoedazzle! Continued success!
4 months still no order this the worst experience I had with shoe dazzle
Hello Donita,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Love shoedazzle! Great selection of shoes, clothes
Fit nice, jewelry is beautiful.
Hello Beverly,
Great feedback! The team here at Shoedazzle is so thrilled to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing!
Stay Awesome!
Best,
Bella
I have tried and tried to log into my account to redeem my credit and every time I am unable. I click on the help button and it only says OOPS. I just want to cancel my VIP at this time and redeem my credit that is available please.
Hello Jennifer,
Our number one priority is your satisfaction. We're sorry to hear that you're having a hard time logging in to your account. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Dean
Not good. Prices are not what they appear. Want to stop shopping
Hello Carmen,
Thank you for the feedback! We aim to provide affordable products to our members, and we are saddened to hear that we have disappointed you. We value you as a member and your opinion is important to us. Our Member Services Team will contact you within 48 hours.
Best,
Jane
I love my boots and the piece was great. I will definitely be ordering shoes again this spring.
Hello Carol,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
The sizes were off, too big. The quality was poor. And the return options were non-existent. Bought three pairs and none work.
Hello Jen,
We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
Thanks for everything, I haven't had a complaint yet. I use these as gifts an the recipients love them every time.
Hello Kwame,
Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Never received my shoes. I tried to contact customer
Service. Never received any help.
Hello Christian,
We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Very poorly made, sole from shoe came off after one wear first time. Very displeased, disappointed, and dissatisfied. Should get a full refund
Hello Deanna,
We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I liked the selection. But the monthly subscription is just a nuisance. It is just a mechanism in hopes you will forget to skip each month, and pay the almost $50.
Hello Aaron,
Thanks that you like our products! We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Three out of the four pairs of shoes were too tight. The shoes were very nice tho, so I would exchange.
Hello Ebony,
Thanks for sharing your feedback regarding the sizing of the shoes you have purchased. We will contact you within 48 hours for further assistance.
Best,
Nelle
Wonderful experience, I would recommend their company to all my friends and family any day of the week.
Hello Keisha,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
It took 3 days so they could fix my order and when they did i didn't like the boots at all they don't look like the ones in the picture. I still have them in the box never use and i don't think i will and asked to cancel my membership and they haven't either still getting charge monthly..
Hello Adriana,
Thank you for sharing your feedback! We are sorry to hear if you disliked the boots. We will contact you within 48 hours for further assistance.
Best,
Nelle
So I ordered about maybe 8 pair of heels due to me being a model and always in photoshoots. Now my issue is all of a sudden I'm so called a vip member and they've been charging my card (the one I don't even use) 39.95.
(My purchase I had credit. *: didn't know that till checkout*: and used and I only had to pay a dollar for 7_8 or so pairs heels)
When I realized I went ahead and turnt my card off! (So now when I go into a store I turn it on at the counter when I remember to)
Now being the fact I havnt had time to call since my schedule is busy I called today the first time. Spoke to someone and told her what happen and she hung up.
I then wrote shoedazzle on Instagram and they told me call the same number I called already.
I called back and the lady clearly seen between the 2 cards but still did ABSOLUTELY NOTHING. Card was charged prior to me turning it off and it's 2 they recently tried.
I called for refunds but that's clearly not happening so.
I'm only in the field I'm in because I have a high goal set for myself and I'm still investigating in myself as is so After I shoot in the rest of the heels I won't be shopping with this company again.
My main goal is to make money through my modeling, billboards, music, magazines, brand ambassador, get my son into nick and Disney etc.
But thanks
Shaneeka S.
(@jerzeydream)
Hi Shaneeka,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Great, vip is not monthly unless you want it to be. Skipping the month gives you that freedom to be a vip regardless if you pay or not.
Hi Amanda,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
The side goes down when I try to put them on I would like to exchange for a bigger size
I know I'm past the 60 days my husband has been in the hospital for the past 2 months we were unable to celebrate Christmas until Jan 9th and with all this I hadn't been able to get to these shoes.
Please just exchange or return my money thank you
Need a size 9 1/2
Please
Thank you
Barbara Mayer
*******@aol.com
Hello Barbara,
We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Came on time and the shoes and purses are comfy and in style.
Hello Jowanna,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I had bought pair of boots and it's not an order I'll order again shoes is discolored and was bent up
Hello Tidal,
Thanks for sharing your feedback regarding the boots you purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
My account and order was cancelled because they didn't like that our family has multiple accounts here, with the same address obviously, so they cancelled it-along with my sister's-with no communication. I had to reach out to customer service chat, which was exceptionally rude and unapologetic. I've been a member for years and I will be cancelling.
Hello Jessica,
Thank you for writing a review! We would love to assist you further with the concern you had with your canceled account. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dolanda,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy