From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
It was a joy shipping with you, I love your sales.
I absolutely love their styles and colors and the sales are always great Unfortunately I find more often than not the shoes are not true to size. Ive ordered 5 pairs of 8 i either had to give away or just let sit in the box.
Hello Christin,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the sizing of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
They have awesome shoes. The quality great and the prices are great. I highly recommend shoedazzle!
Hello Andrea,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Love my shoes from ShoeDazzle! Can't wait to get more.
Hello Jessica,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
It took more then 30 days to get my shoes and when I didn't like them they wldnt let me return because it had been more than 30 days.
Hello Jessica,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Worn once and they started falling apart i had to sew them back together. I was very disappointed bc they looked good quality online
Hello Danielle,
We are sorry to hear if you are unhappy with the quality of our products! We will contact you within 48 hours for further assistance.
Best,
Nelle
Nearly everything that I have ordered from Shoedazzle over the years has been poorly made and the shoes are some of the most uncomfortable things to ever go on my feet. I keep hoping that they will improve but it just hasn't happened. I will be cancelling my membership and forfeiting credits because why buy anything if I am not going to use it?
Hello Jessica,
Thank you for sharing your feedback regarding our quality. We will contact you within 48 hours for further assistance.
Best,
Nelle
Everything I've gotten has been poor quality and nothing has fit, but it's so difficult to exchange your order or even cancel your subscription that I go into the website every month and skip the month so I don't get charged for it.
Hello Jessi,
Thank you for sharing your overall experience with Shoedazzle! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Horrible customer service, horrible! I had 2 pair of shoes that were not delivered to my house, the previous order was not delivered to my home. I had messages from a neighbor who knows very well that fed ex delivers our packages to her most of the time, which we get those back from her, but when they deliver them up the road or where ever else, we have not gotten them back. I was told that since the previous order didn't arrive and they replaced those ($23.80 bill amount) that there was nothing that they could do about this time. So this time I was out 2 pair of shoes which wasn't alot but was still around $50 because they were on sale, and nothing compensated. Haven't ordered since and never plan to again. It takes forever to get your packages, not all the time, but the majority of the time. Through one of their partners, I ordered boots in dec, never came so was credited back, reordered the boots in february and once again, they still say in transit, so it was the end of march before i got any type of shoes from them. Boot season was over and i had this huge order for discounted boots. Tneres still 2 orders that say in transit, one for 9 pair of boots and the other for 4 pair. It's crazy that a business this big can't get things moving along faster and the customer service needs some serious attention.
Hello James,
Thank you for sharing your overall feedback regarding your experience with our shipping and handling! We will contact you within 48 hours for further assistance.
Best,
Nelle
Looks even better in person very comfortable I will definitely be ordering in the future
Hello Danyell,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I love what this website provides and most of the merchandise, but it's extremely annoying trying to navigate through the pages. Once you place an item in cart or click to get a better view and you hit the back button, it does not bring me back to where I left off. It keeps bringing me back to the very beginning. It would be beneficial to add the option to view specific page numbers instead of just clicking an arrow and having to go all the way through every page again to get back to where you were. I was pretty close to just canceling and not dealing with your site any longer. Hopefully y'all can address this and create an update to fix the problem.
Hello Rebekah,
Thanks for writing a review regarding how the website works. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I purchased 1 pair of shoes over the holidays and shoe dazzle continues to charge my card monthly for 39.99, please credit my card back for the past 7 months! I only purchased an order once!
Hello Twana,
We sincerely appreciate the feedback you shared. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Forgot my password and get set up to change it but won't let me change it till I log in. I can't shop. And don't get discounts. Have to shop a certain amount to get free shipping
Hello Felix,
We are sorry to hear if you have a hard time logging into your account. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Shoedazzle has been coming through for me for YEARS now. I love that I always have credits when I am planning to go somewhere maybe a week or two before and it always gets her on time OR even EARLIER. I have shared my experience with so much others and shop so much I'm now and Onyx member.
Hello Armani,
Awesome! We are thrilled that you loved our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
Awful! Never got my shoes! They took my money with a quickness butttttt never even delivered my shoes!
Hello Alexis,
Thank you for sharing your feedback regarding the item you haven't received. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
All your shoes Fit me perfectly. Will continue to be a member
Hello Chiquita,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I love Shoedazzle! The company has everything you honestly need to help build a spectacular wardrobe! Shies? They have it! Clothes? They have it! Accessories? They have it! A Stylist? They have it! Member Perks? OHH honey They definitely have it! Customer Service is spectacular and Shipping is a breeze!
ALWAYS SHOEDAZZLE
Hello Jamie,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
I love the shoes. Great value for the money. I like the clothes as well but the sizes are not consistent and the plus sizes don't have a very big selection.
Hello Anne,
Thank you for sharing your feedback regarding our sizing and the availability of our products! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
J'ai commandé 2 paires de chaussures depuis le 23 février 2021 et je n'ai jamais reçu ma commande jusque là
Bonjour Akissi,
Nous comprenons ce que vous ressentez, nous sommes tristes de savoir que vous n'avez pas reçu l'article que vous avez acheté. Nous allons nous en occuper pour vous dès maintenant. Vous ne méritez que le meilleur service, un représentant de notre équipe des services aux membres vous contactera dans les 48 heures pour vous aider à résoudre vos problèmes.
Meilleur,
Ivy
Yall sent me wrong shoes then made the process to send them back harder was told I will get a shipping label through the mail cause I told u all personal I don't own a printer never got it then when I called about it befor the seven days were up u all send me another link to print the label out when I told u all I don't own a printer told me to go to usps to have them ship it to yall had to pay out of pocket for the label and the shipping to never get my shoes I will never us yall services ever again!
Hello Brandi,
Thank you for sharing your overall experience with our returns policy! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dominique,
We appreciate the time you spent sharing your experience! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean