From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I'm totally satisfied as usual with shoe dazzle it's my fave place to buy shoes and a lot of my clothes...
It keeps saying shipping but it has no date so I have to call to get them to reorder and reship it
Hello Andrea,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I have been a Shoe Dazzle customer for many years since 2015. For some reason, my account is really really in a mess. I have called several times to rectify the problem but it never seems to be accomplished. Yet and still they continue to take money from my account. I call to get it straight, I order what I want through customer service, they tell me my account is fixed. The next month I go into my account online and it's all messed up - no correct information in my account. It's just awful.
When I call I get customer service that I can't understand because of the language barrier, it's very hard trying to get anything done.
WHAT CAN YOU DO, if anything?
Hello Juanita,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
Excellent fit, stylish and fashion. For a special occasion excellent choice!
Hello Angelina,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
I like their shoes. What I don't like is when they automatically send me items on my list that I didn't want to order yet.
Hello Dakina,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the order process. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Cancele la suscripción vip y no me reintegraron el dinero q tenía de depósito
Hola Aimee,
Contamos con nuestros miembros para llamar nuestra atención sobre situaciones como esta, así que gracias. Nos disculpamos por su experiencia reciente y nos gustaría ayudarlo con respecto a la Membresía VIP y el reembolso que ha mencionado. Un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted dentro de las 48 horas.
Mejor,
Ivy
I use to wear 4-5 inch heels. Now that I am older, I would like 3-2 inches but I couldn't find anything for older women and that I would wear to church.
Hello Mary,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Poor quality in the boots that I received. Should have sent them back
Hello Pamela,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I ordered two pairs and they fit me perfectly. Everyone loved them.
Hello Virpal,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
I ordered from here and the process was simple and quick. I love the website the shoes I got are so cute.
Hello Princess,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane
I am unable to skip my month because the button is not there also your delivery services loses packages
Hello Kenisha,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the website. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Love to shop shoedazzle beautiful shoe and cost efficient
Hello Jackie,
Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a fabulous day!
Best,
Jane
I have given them multiple chances and every time it's a flop. Products are garbage and customer service is no help. You're better off shopping at Ardene for the same crap quality and a lower price
Hello Jennifer,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Well packaged products, Very time efficient, Excellent quality for the price range
Hello Jimmika,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Some shoes were cute but didn't fit. Most of the shoes are not my type of shoe. I like pumps. Aren't too many options. The clothing are nice but sizing is too big.
Hello Daniele,
Thank you for writing a review! We would love to assist you further with the concern you had with the size and fit of our products. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Great shoes for a great price! Check out the clearance for an even better deal!
Hello Crystal,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I have opted out of the auto deduct., a couple of times, but the money was still taken... i love the merchandise, but some of the things just dont fit right. I have sent several emails, and have not heard back. I love love love all of the things ive gotten, but some just dont fit right.
Hello Pamela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I tried to skip the month and it wouldnt let me last month so i ended up getting charged that month and even tried to check out for a pair of shoes couldnt do it, then tried to buy them again, they were sold out so i missed the opportunity..
Hello Kapreecia,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning skip the month process. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
It was easy to deal with in regards to ordering and quick delivery. Easy to return products and get exchanged
Hello Heather,
Thank you so much for sharing your experience with Shoedazzle! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Dean
I waited over a month for my shoes to arrive and missed wearing them for a special event. I contacted the company many times. They finally arrived after 6 weeks and the product quality was great. I never received an apology nor incentive to give them another try. Disappointed in that.
Hello Elizabeth,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you for further assistance.
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Iptisam,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a nice day!
Best,
Dean