From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I ordered 4pair of shoes on Nov2021 and my shoes for Christmas and new year's never arrive. I called the customer service to check what happened and they tell me the items was missing… and the shoes are sold out now and they can not reordered for me, they just can refund the money to my ShoeDazzle account and not to my paypal account where the debit my Membresy.
I absolutely loveeee every shoe I have ordered from this site! They are true to size! They come in looking better then the photo and always eye grabers!
Hello Amaris,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Shoes are comfortable and they was received timely.
Hello Tammy,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Why are they charging me for a membership I don't have or thanking me for an order I didn't order and promised to refund but never did. $#*!ing scammers with plastic $#*! shoes
Hello Lesley,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Nunca me llegó el pedido. Me cobraron $40 de una membresía VIP que no solicité. Nunca me ayudaron con la situación.
Hola Lili,
Agradecemos que nos informe sobre esto y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas.
Mejor,
Ivy
They look amazing. I really love them. They came a little big, so I have to get a smaller size.
Hello Stephanie,
We're so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
They aren't the best quality but they are nice and what you'd expect from the discount price. Full price is a bit expensive for the quality but on discount its perfect.
Hello Betsabe,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
Every shoe I ordered this month is broken 1 of the bags came with a HOLE in it! I want a refund instead of that I was offered to return and get a store refund no! I skipped this month. I cannot believe less than a month the shows are broken! As much as the shoes cost they should last longer than a month!
Hello Natasha,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
After waiting a month for my order which supposedly shipped two days after I placed it but tracking info never updated. I received an email that no delivery attempt was made and that my order was return to the warehouse. When I called and asked them to send it back out I was told that wasn't possible because the items in my order weren't in stock.
Hello Javeda,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Got billed twice, never got the product. They retuned the monthly fee but have not returned the money for the shoes I paid. Don't know how y'all stay in business. Called and said that it would take 90 days and I need to call again when the 90 days are up
Hello Myrna,
We're sorry to hear you had such a frustrating experience regarding your order and the VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I've ordered many items. Very pleased with quality and timing on delivery. Will order more and recommend to family and friends
Hello Latanya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a dazzling day!
Best regards,
Chad
Loved all my shoes and clothes and the timely manner that I receive them
Hello Mary,
On behalf of all of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Receive earlier that i expected with good quality, good prices for sure I recommend it to you
Hello Leah,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I was super excited to receive my shoes, only for them to not meet even my lowest expectations. I'm a true size 9, no matter the brand or the type of shoe I'm always a size 9. All of these shoes with the exception of one have all been wayy to big. The knee highs are huge feet ways and thigh wise. My friend tried them on and she said these are massive. Anyways not a fan at all of the quality and to cancel a subscription you have to jump some ropes just to cancel
Hello Saybell,
Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
Issue still not resolved tired of calling to try and resolve it so at this point I'm just over it
Hello Jessica,
We apologize for what sounds like a very frustrating experience! Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
They didn't look like what I thought they will looked on-line. I donated them.
Hello Beverly,
Your feedback about the styles of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Excellent purchase. My shoes are beautiful and very comfortable
Hello Francis,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Kept billing me after cancelation. Of course, no shoes delivered because I did not order.! But still charged me!
Hello Sulana,
Your feedback about the VIP membership is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
I have so far purchased four pairs of shoes from you guys and I love them! I work at Walmart and every time I wear your guys's boots I get complimented by customers. I get about 20 people a day telling me where I got them and how cute they are. I will continuously shop on your website. Thanks for keeping me all fashionable!
Hello Samantha,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I made a purchase with the intent to purchase quantity of one I ended up with a duplicate purchase that was not my intent there was something that I really wanted to purchase that was not available and I remain on a waiting list for that particular item
Hello Latisha,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Krisbeth,
We're sorry to hear you had such a frustrating experience regarding your order. We would like to address this as quickly as possible. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth