From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
NOT MUCH TO TELL, the customer service is ho hum since you can't talk to an actual person and live chatting is a joke with this company, since losing the 1800 lines!
Always easy and fast delivery. Love the shoes and boots :)
Hello Cindy,
On behalf of all of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Didn't get a full refund and u end up paying for shipping it back. So you end up paying for shoes that u don't actually own even if u return them in very good condition
Hello Dee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your return. We value you as a member and want to make things right! Our Member Services team will email you you right away.
Best,
Chad
I have to say that every pair of boot, shoe, and sandal that I have purchased, and believe me I have purchased MANY! I have not been disappointed. I am very pleased with the quality and styles they offer..
Hello Maria,
Thank you for the nice words that you said about our items on our website. We value feedback like this, and it motivates us to develop our products and services even more!
Best,
Mary
Never received my boots even though they were supposed to have been sent months ago and haven't gotten my money back. Very disappointed
Hi Tanya,
Thanks for your effort in writing a review! It's sad to know that you did not receive your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been a customer for a long time and each time I made a purchase I was very satisfied. I love the fact that you don't have to pay for returns. Believe it or not, that is a very big deal because a customer purchasing your merchandise via mail, not everything fits correctly espceially if you can't try it on so you're basically taking a chance on the fit. I think the free return labels are a BIG Plus for me and I will continue to be a Shoe Dazzle customer. Some of these online services should learn from Shoe Dazzle becuase without the customers, umm like... where would you be...
Hello Rena,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!
Best regards,
Chad
I have ordered probably 6-7 shoes through shoe dazzle and they are all of great quality, I get compliments on all of them. My legs are very skinny so a pair of boots look excessive on my thighs and I bought heels that are supposed to wrap around your leg but mine just fall to my ankles, there is no way to adjust them to my skinny ankles.
Hello Courtney,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you immediately to help you further.
Best,
Jane
Well I am very disappointed because since November I made my purchase and I still have not received my two pairs of boots! I felt cheated, I have sent many emails and you have not responded, I really did not think this would happen, I want my refund
Hello Mehibol,
Thank you for the feedback! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our Member Services Team will email you immediately.
Best,
Jane
My package is lost. They refused to contact shipper until 16 days after shipping. I also can't get a refund until 16 days after the date. Ridiculous.
Hello Darlyn,
We appreciate the feedback you shared regarding the status of your order. Thank you for writing a review and bringing that to our attention. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Well, I ordered some gorgeous items but I could not fit neither one it was very disappointing varying that these are my actual sizes so that sucked
Wonderful product very pleased with my purchase. Can't wait to buy my next present to myself.
Hello Kemberly,
Thank you for your review. We are happy to hear that you are happy with our products and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Exact sizes and awesome quality. They deliver pretty on time.
Hello Andrea,
We are happy your items are a perfect fit! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you and have a wonderful day!
Best,
Zeth
Beautiful Boots, great customer service, easy returns, great experience
Hello Shirley,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
Best,
Jane
Had to send back 3 shoes not true to size. Details not true
Hello Tanisha,
We're sorry to hear about your recent experience with sizes of the items you purchased online. We would love the opportunity to make it up to you. A representative from our Member Services Team will contact right away.
Best,
Mary
Extremely satisfied! Love love the boot very comfortable stylish sleek looks very expensive but was inexpensive. Extremely excited and satisfied
Hello Kathleen,
We're so glad to know you love the items! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I was spoken to by a very friendly, "warm" young man who was a pleasure to talk to from the moment he said hello!
He resolved my issues so quickly and offered help- did not make me feel like i was annoying (like some companies do) and i felt he wanted the best for me! I was expecting a huge, long process that would be not-fun BUT he was a JOY to talk to and is a fabulous representative for shoe dazzle!
Hello Ingrid,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I got this silver boots and I'm really afraid to wear them cause the might rip off … really bad quality!
Hello Pilar,
Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love shoes and love to match in different ways and colors, love the fact that they're accurate with shoe sizes and I am able to find any color or style. Shoes are great quality and heels don't actually break.
Hello Karina,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
I bought 2 pairs of shoes one pair got charged 3 times once every month, I never got reimbursed because they said the same pair of shoes was sent to me 3 times, business with this company is a headache from the shipping to the quality, freaking headache.
Hello Selena,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
Forced to subscribe and cancellation is difficult and inconvenient.
Hi Susan,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gina,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy