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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Ordering was th easy part but it went down hill after that.when the package arrived I tried on all 4 pair to my disappointment none fit but what was crazy was some were too big some too small! Again return SEEMS easy but brought them to the return location got a return confirmation immediately yet I'm waiting for the return and the exchange still and I also lost the deals I had originally had in my cart. Instead of the deal which was the original reason i made a purchase I returned 2 exchange 2 and it came to almost the same price.
I ordered the same shoe in a smaller size and they are still too big. Then, the dress was much longer than I thought it would be.
I received an email last Friday that my order would be delivered the next day, but it wasn't and tracking hasn't been updated since Monday. ShoeDazzle customer service was unable to help and OnTrac said someone would respond in a minimum of two business days. I AM BEYOND PISSED OFF!
I will never wear these shoes. They don't even follow the shape of a foot. They do look like Birkenstocks in the ad. Not at all in person. I couldn't even take 2 steps wearing them
Amazing! On time and fits perfectly. I am very happy with my purchase.
They did not have my size in store and made an order for me online that came in 5 days.
I love the shoes from Shoedazzle. The sales are great and I enjoy the membership program.
I have a package that's been stuck at Fed Ex. I spoke to Fed Ex to see when it would show some movement and they were unable to help-it was truly an exercise in futility. I contacted Shoe dazzle and explained the situation. After seeing the same shipping information as me, they advised that most shipments are delivered within 6-14 days and if my shipment didn't arrive by a certain day to let them know. Lo and behold, an email arrived the following morning showing my package to be delivered the following day. I'm giving four stars for Shoe Dazzle to have FedEx do their jobs, but until I have package in hand, I'm reserving judgement
I ordered a pair of shoes that I ultimately issued an exchange for. After a couple weeks the shoes never shipped. I reached out to customer service and they tell me now the shoe is out of stock and they were issuing me a credit.
Why didn't the shoe ship when I processed the exchange? Why did I have to reach out to them. I imagine had I not called the order would have been stuck and I never would have gotten an update on it.
The story continues and ultimately they sent me a shoe but not before I almost had to sing a song and do a dance.
I didn't like the process or the level of service I received so I will be cancelling my membership and won't bother to order from them again.
I finally found some new style of shoes that I wanted. I'm very happy.
Been with them for years and years. Never had a problem with buying, returning,refund or delivery. I love their shoes.for old and young even kids. Have not bought shoes from any other store but ShoeDazzle all these years.
Shoes are adorable and great quality. Had to exchange them for larger sizes, but shiedazzke made it so easy to do. Love this club
I love the Gothic look. The boots are beautiful.
I can wear them with dresses and pants.
I recently purchased the knee high boots with pockets. They are amazing, comfortable, stylish. It was my first purchase, so I paid just $10! I received my order much earlier than expected, it was earlier than they had estimated time of delivery as well. My overall experience with Shoesazzle has been great! I would recommend that anyone to at least take advantage of first time purchasing deals!
Extremely slow shipping, pretty good prices. Lots of emails to review products but still a few days away from getting shoes, which makes me extra annoyed about the slow shipping. Maybe send the emails a month after the shoes, since that's how long the shoes take to get to the customer.
My purchase looks better in person I will be purchasing again and again
Wore my pink combat boots all day yesterday, and I love them! Great quality and good fit! Perfect to size too.
The boots looks good but not made from very good material. The zipper on the side makes it much easier to put on then the old type workboots.
They felt uncomfortable on my feet. Very heavy.
I'm very satisfied with my purchase! Everything fits well and is of great quality!
I was very happy that I had him on the phone he was honest and sweet
I always been lucky with your company in customer service-
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members