On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sells shoes via monthly "subscription".
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
The heel on the shoe makes it super comfortable and easy to walk in
The pump was pretty on my feet and because it had a low heel it made it pretty comfortable to walk in in for longer periods.
Hello Karen,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I ordered 3 pairs of shoes from SD in one month and the experience wasn't to good this time around. I wear a size 9 so I ordered the next size up 10 just to be sure of the fit. 2 out of 3 was a no go for me the Heeled sandals, Daylee, Morning Glory size 10 cut way to small it fit's like a size 8/half so I couldn't even wear them. I still haven't received the 50% off that was said to be given do to the inconvenience. Next pair the Wedge, Fahari, Bright White size 10 the right Wedge shoe is to wide I have them on looking all fly as I do. I had them on for around two hours I went to take my next step and then it happens boom" My ankle twist and the right wedge brakes I had to call my mom to bring me a pair of shoes because I didn't have an extra pair with me. The messed up part about it the pair of shoes she brought to me they were ugly" luckily I have great Confidence. You asked for my review and they you have it... And I'm still going to need that 50% off Thanks No Thanks.
Hello Shalise,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm always satisfied with the quality of the products and the ease with which I can make orders and
Hello Tamicka,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
My order shipped over 3 weeks ago and still hasn't arrived. I can't even get updates with the tracking number. Very annoyed.
Hello Sarissa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been a member since 2020, my experience has been very good. I have boi boots that get complimented by everyone that sees them. I highly recommend becoming a member.
Hello Rosemary,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia
I immediately fell in love with the shoes I ordered. Great quality and so beautiful.
Hello Kimberly,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The rep took care of me... addressed all my questions.
Hello Brandie,
Happy to hear that your concern was taken care of. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I am an avid repeat customer because Everything I order is wonderful! So happy that I was put on to this site.
Hello Taniella,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Order came on time. Shoes was comfy and i if of course wore it well.
Hello Shanique,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My first ever 1star review. I never received my items after saying I did…then I had to wait 3 to 4 business days to have another order sent out or a refund. I opted for another order to be sent out. At that point the item was sold out after I told the rep that it would be if I waited that long. And that's exactly what happened!
Hello Deanna,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
My items were perfect in size and style. I've learned to view heel heights before placing my orders which the description helps a lot.
Hello Michelle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The bag is beautiful. Fully opened, the bag is designed as a garment bag so that it lays. Flat and you can insert a dress or a suit. It has side compartments for shoes, etc. to close the bag, the zippers are placed at an angle so closing the bag is a little odd. You can use the bag without using the garment bag bag too.
Hello Judith,
Thank you for taking the time to leave a review. Your feedback about our product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
All of the shoes were exactly like the pictures and look amazing! They also fit perfectly. Very impressed!
Hello Alexis,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love shopping at Shoedazzle because the variety of shoes, clothing and accessories offered has something for everyone, including women with wide feet and wide calves, or plus size clothing for us big girls. I remember when I first shopped here, there were none of those things, so Shoedazzle is becoming more inclusive which is great. I especially love the sales that are held multiple times throughout the year because at times my budget won't allow for full price, and there is always something I can afford. I look forward to shopping more and seeing what is new coming for Fall and Winter.
Hello Fumiko,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very disappointed - ordered pair of sneakers for my mom who was traveling two weeks later - your policy says orders will be processed within 48 hours - I waited a week and half and when tried to chat with the customer. Service it was all automated and. Kept saying that it is being processed - then I called and complained and the gentleman told me that pair was out of stock! He suggested another size so I took that risk and ordered it. He said he added rushed shipping as a courtesy but still ended up not getting the shoes in time. I have had this VIP account for many years and did not feel any VIP treatment whatsoever! My mom left then I got the shoes three days later!
Hello Soufia,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
FOR MY LAST PURCHASE I WAS GURANTEED A REPLACEMENT WHEN MY ORDER WAS RETURNED. MY ORDER WAS RECEIVED BUT NO ONE ACTED ON IT UNTIL I CALLED AND TO BE TOLD THAT THEY'RE OUT OF MY SIZE. THIS I FIND IS VERY TASTELESS AND UNSATISFACTORY I HAVE NO CHOICE NOW BUT TO CLOSE MY ACCOUNT AS I AM VERY DISSATIFIED!
Hello Erysthee,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Awesome I love my new shoes! They know what. Love!
Hello Kimberly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
My shoes were very cheap and gaudy but I can't complain because I only spent $10. Not even worth returning tho, I'm just going to throw them away lol
Hello Adele,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great fit I think the prices were great shipping was fine
Hello Kaneshia,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our pricing and you like our shipping process.
Best Regards,
Clark
Answer: I was a good customer until they treated me so bad by not being a good business. I ordered a pair of boots when they arrived I tried on one boot not both and when I called to let them know I received two left feet they didn't give a damn! If you are looking for good quality for less try Zara or Aldo they stand behind they products and the quality and style of shoes are excellent don't waste your time with Shoe Dazzle they will definitely disappoint you on the end! Good-luck! Janet
Answer: Janet is right - call the number and verify and then make sure you don't get charged anyway. Happened to me as well.
Answer: This is a pattern with this company! This also happened to me after I canceled my account when I called they talked me out of it by crediting my account for 1 month then giving me 500 points. Don't fall for it you can find better quality shoes so many other places! Take the credit and run fast and don't look back! They don't deserve our business!
Answer: Until you purchase your first pair of shoes they will not charge you. Once you do you then have till the 5th of each month to skip. If you forget to do this then you will be charged the $39.95 monthly membership fee. If you choose to cancel you have to call CS and they will cancel. The CS is great and the shoes are good For $39.95 the quality is decent! Hope this helps!
Answer: There's no cancelation fee.
Answer: There is no sign up fee. You must 'skip the month ' by the 5th of the month to avoid being charged $39.95 (which is applied to any purchase) while still being a member. Or you can just cancel completely at any time.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We do not have a mobile app in the meantime. However, you can always update your payment information under your billing section.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free 60 days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color, or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process and print out your return label online by visiting the order history.
Answer: Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. It is so sad to hear that you are now deciding to let go of your VIP membership, however, if that is your final decision, we will respect that wholeheartedly. There is an option called "pay-as-you-go". There will be no access to VIP prices and perks (such as an exclusive set of styles and reward points) anymore, but there will be no monthly fee. You can still purchase for the retail price with free shipping for orders of $59 and above. Let me know if you like to be a pay-as-you-go member, I can help you make that change in your account.
Hello Rachel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz