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Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Visited ShoeDazzle website and received a pop-up notification that said: "Shopping from Canada? Click Here" with a Canada flag, so I did, as anyone would when recommended. The prices on the website slightly increased, as they do, so I continued on and ordered 3 pairs for a total of just under $100 with shipping. There was ZERO indication that this was in USD. It offered me a Canadian site. The prices increased. There was no USD mention anywhere. It wasn't until 3 days later I received a $138 charge, plus a $15 conversion fee on my credit card that I noticed it was USD. I immediately contacted support to cancel the order, only to be told it had just shipped and they couldn't cancel it. No problem, I'd just return them! Nope, I'd have to pay for TRACKED shipping (to the tune of another $39 for the size and weight with my postal service), plus pay a restocking fee of 15% of the purchase price according to support. Darned if I do, darned if I don't. Whatever, I'll keep them then I guess. Except they look almost NOTHING like their advertised photos! One pair was supposed to be a deep blue bootie, they are like fluorescent blue with WINTER TREAD SOLES! Who is wearing 4.5" suede style material heels in winter?. Black tight over the knee boots go up to nearly my crotch, don't widen at the top to accommodate for thighs (same diameter from mid calf to top of boot) and are baggy and loose down at the middle, but extremely tight at the top because of this. I didn't even bother trying on the sandal style heels as they just look cheap and flimsy.
Overall I am incredibly disappointed and should have stuck with local shops that sell higher quality shoes for the same price once you factor in the conversion. Do not recommend.
I've been a customer of Shoe Dazzle since 2013 or 2014... Never been disappointed, never had a problem if I needed to return an item! VIP membership is a must, and you can always "skip" a month! Don't miss out!
Hello Latoya,
Thank you for your loyalty. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Absolutely liking these boots. Spot on size. Comfortable to walk everywhere. I got one for every girl on my family and didn't spent even a hundred dollars. They loved em. I'm very satisfied w my purchases. Thanks 4 making great boots.
Hello Michelle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Site was easy to use, deals were incredible. Got 75% off my first purchase and the boots fit perfect even tho im a larger size (12 us womens). Will definitely buy all of my shoes and heels from shoedazzle from now on.
Hello Brandon,
We are glad that everything worked out for you. We here at ShoeDazzle do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Love the quality of the shoes and they came 2 day's before I expected
Hello Betty,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I needed to return a pair and they made it easy to do it.
Hello Dorotha,
Thank you for the great feedback regarding our return policy! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.
Best,
Lia
Hello Muney,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I ordered my boots back in October and still haven't received any kind of updates or anything. I even emailed looking for status and no response. I've been a loyal customer for about 10 yrs now. Smh what a disappointment.
Hello Andrea,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I bought the white pair and I wanted the red pair so I bought them. Love the color and suede, wore them w my Spanish pirate costume and they were perfect. Love that they zip up on the side and have a high stacked heel w grip. Might get the other two colors, would love a light pink and blue boot. Awesome price on sale. Definitely recommend
Hello Jessica,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services that we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
I didn't receive my order and the customer service didn't help in the tracking, till now no response
Hello Marie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very awesome experience and very great handling of product and shipping on time I appreciate how everything was handles
Hi Vernon,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I paid extra for my sandals to arrive within 2-3 days of my purchase. When my package arrived not only did I get the wrong size I got the wrong shoe! I got somebody else's order. So I called and spoke to a nice representative she assisted me in getting my sandals expedited. I explained to her that I had an event on Saturday and needed my shoes asap. So she was great at doing everything she could to fix someone else's mistake. So thank you to her but Saturday came and my shoes were never delivered to me. I was late to my event because I had to go out of my way to go to Belk and try to find some new sandals. I was late and had to spend $100 on some new sandals. I feel like I should get my money back since I paid EXTRA for my shoes to be delivered to me by a certain time and I did not get that!
Hello Beda,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ok so I don't normally shop online cuz it's annoying especially for shoes. I always manage to get the wrong size or like the shoes look so different from the ones in the picture, also a cheap quality(cough* cough* shein). BUT FEAR NOT cuz I swear to you Shoedazzle is actually good. I did only order one pair (these amazing high heeled black boots with a gold chain down the side for Halloween) but they were honestly so good. The quality matched the price which by the way since it was my first purchase it was like only 18$. I know the price rises after that like 30-40$ I think, but if you compare it to boots u might buy somewhere else for more money or some shady website for less and a cheaper quality, shoe dazzle is a way better option. I HIGHLY RECCOMEND!
Hello Ammarah,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Package was supposed to be delivered on October 31st but wasn't because they couldn't find my house. Then I gave extra directions and it was supposed to be here on nov 2nd. It still hasn't arrived and I am being asked again for extra directions. I just ordered shoes from da kids that uses the same shipping company. I don't understand what the issue is but i am tired of waiting for my package
Hello Natalie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Boots arrived faster than I expected! Keep getting lots of compliments! Absolutely love these boots and the savings!
Hello Ruth,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I was so
Mesmerized by the boots everyone was complementing me about my boots Thankyou so much i really appreciate it
Hello Tanisha,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Hello Ola,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Muchas gracias todo perfecto y en tiempo y como siempre gran calidad y atención, gracias por la calidad y la atención personalizada soy una clienta feliz y recomiendo la página.
Hola Elena,
¡Nos encanta tu maravillosa reseña! Nuestro objetivo es proporcionarle productos que no solo sean los mejores en estilo, sino también con un gran calce y calidad. ¡Es una meta cumplida para nosotros sabiendo que usted está satisfecho!
Mejor,
Tina
The extra wide is my fault I didn't realize but they are too larger in size length wise as well
The burgundy are strangely shaped.
Hello Devin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Felicia,
We appreciate the feedback you shared regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina