Shoebacca Reviews Summary
Shoebacca has a rating of 3.8 stars from 7,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery and customer service. Shoebacca ranks 5th among Shoes sites.
Instant Feedback
Ordered a pair of shoes, wrong size arrived, trouble getting return label, returned and now they want a restocking fee. Charge back credit card and foil these fools!
I will NOT order again. The shoe sent is too narrow for me! In order to send it back I would need to pay the restocking fee! I should be able to get an even exchange. This is ridiculous!
I bought my ASICS shoes on amazon. And I never received my shoes... They told me that UPS has de fault and UPS said that the seller. They are lyiers.
Tracking shows your package was delivered and UPS provided proof of delivery. We suggest checking with other individuals at your residence since UPS has provided us with proof of delivery.
Happy with the whole experience. Great selection, cheap price, and quick delivery. Excellent company to do business with.
Thanks for the great feedback!
The shoes sold by ShoeBacca fell apart after two days of use. The seller refused to issue a refund. As many reviewers indicated, it is a very shady seller who knows nothing about customer service. Stay away!
Shoebacca only sells 100% authentic product. Although rare, some shoes experience a manufacturer's defect and do not meet our expectations. In these rare cases, such as yours, we offer you to return the item for a full refund. We have previously extended this offer to you and provided a pre-paid return label. At this time, the shoes have still not been returned.
Very happy with the whole experience. Great selection, great pricing and fast delivery. Good company to do business with.
Thanks for telling us about your experience! We love hearing from our customers!
Bought two pairs of shoes and never received either pair! Wasn't able to track them. Don't do what I did!
BEWARE
All orders receive an order confirmation email as well as shipping notification email with tracking information. We are reaching out to you so we can help track your order.
So I purchased pumas from shoebacca I received them within 5 days, I wasn't expecting them so soon, my husband had the day off and received my package yikes! Anyway all three pair fit perfect thank you shoebacca for my 3rd pair free, I will be ordering again
Was told they couldn't change the address after about 10 minutes when I realized, just don't even bother.
Once an order ships we are no longer able to make any changes to the shipping information. Our customers love getting their order quickly so we ship extremely fast in order to meet those expectations.
This place has great brand and choices of shoes that are actually affordable. I bought my teenage son these. He goes through shoes and ot gets expensive. Wish I knew about this site when he was younger anf when my other was still ast home. Thanks
Knowledgeable, friendly, courteous... All the qualities you hope to get from a company! And let's be honest... Great help is hard to find.
Thank you for the great feedback! We will be sure to recognize her for the outstanding service!
I ordered shoes on Amazon that were erroneously charge sales tax. When I tried to submit our tax exemption for for reimbursement, the customer service rep explained to me that they do not participate in the sales tax exemption program. This is not an option for the company I work for so the only option would be to return the shoes and cancel the order completely which would cost me as much as the sales tax. If I would have been informed of this optional inflexibility up front, I would have been more attentive to the vendor I was buying from.
Hi Christina and thank you for the feedback. Amazon collects payment (including sales tax) on behalf of all sellers. An Amazon seller has no input on whether tax is/is not collected on an item. Amazon does offer tax exemption but it must be completed through Amazon. Once approved, your Amazon account is marked tax exempt and all future Amazon purchases are exempt. The list of states Amazon charges sales tax is available on their website along with instructions on how to request tax exemption. We apologize if there was any confusion on how sales tax is charged when shopping in a marketplace like Amazon.
Tried to place an order online for sneakers, totaling about $45. When I added my ship to address I noticed that sales tax was being charged in error. Called customer service and was told to submit my order and call back for a refund. Told the representative I would not be placing the order but was offered no alternative, so did not order.
I live in New York City, NY and there is no sales tax on an item of clothing or footwear that costs less than $110. An item of clothing or footwear that costs $110 or more is subject to the full 8.875% tax rate.
Appears to me that this is quite a significant error in Shoebacca's online order processing system. Wonder what Shoebacca is doing with all the sales tax erroneously collected.
Hi Ann, we appreciate your concern regarding taxation. Due to recent tax law changes we are now required to tax in states where sales tax is charged. Because tax laws vary by state we have encountered some technical issues in states like New York where some but not all footwear/apparel is taxable. Some states charge tax on boots like Timberland but not sneakers. Others may charge tax on wrestling shoes but not running shoes. We are working diligently to resolve this issue quickly but in the meantime we are refunding any tax collected where tax was charged incorrectly. We appreciate your feedback and apologize for any inconvenience this may have caused you.
The shoes were as expected and delivered on time. Very good. There was a small glitch with the online system. Purchasing as guest then creating an account for some reason did not work smoothly. I could not track the order. A phone call helped with that, I was given the FedEx tracking number. So, all worked out fine.
Thanks for the feedback! We've just added a new feature to our website to help make checking out/creating an account a little easier.
SCAM business. Bought 2 pairs of shoes, they were faulty pairs. Returned the shoes, with tracking no. ShoeBacca, denied they got the shoes. Then I provide them with tracking, got email that they will not refund my money. Finally they refunded one pair and denied that it was 2 pairs, where the weight on postage shows I returned 2 pairs. I will have to report them to BBB. I do not want this company cheat other people. Terrible bussiness,
Hi Cher, we will be happy to look into this issue for you. We have sent you a message to help out.
I ordered another pair of shoes after the last time I ordered my shoes. My last order of shoes came in exactly 3 days in the exact condition and style I wanted them to come in. This new order of shoes also came in. These shoes are exactly my size, in perfect condition, original and they came in exactly 3 days. This website remains undefeated.
Thanks for the awesome feedback! We love our customers!
A lot of bad reviews so I was anxious about ordering from here, but I ordered with the 2 day shipping and everything went smoothly. I got them within the two business days.
I placed a order for two pair of shoes. It was said to take 4-7 business days to arrived. On the day my shoes were to arrive, usps sent me a notice online that my items would not be delivered and would be sent back to sender. Once I spoke to usps they informed me that the address from the sender was incomplete and I would need to speak to Shoebacca to resolve. I logged in to my account on shoebacca to get the customer service number to inform them on what happened. I told them that the address they sent my shoes to had an incomplete address, I also looked at my address I had on my account which was correct and let the shoebacca rep know that it must have been a error in there system because my account profile has the correct address on it. I asked them being that my account profile has the correct address and it was shipped to the wrong address, once my items are returned could they accommodate me with a 2 day or overnight shipping for my inconvenience. The rep told me that they could only refund, I would have to do the entire order over. She basically blamed me for the wrong order address, I told the lady I was looking at my correct address on the shoebacca site. The rep kept going back in forth with me saying that I must have put my address incorrectly. That was ludicrous being that I was literally looking right my computer screen seeing the address I had on file. She said that there nothing they could do to help me even though it was there mistake. This was my first time shopping with shoebacca but will defiently be my last time, I cant wait to get my refund and take my business else where, I also would never refer anyone to this site. THIS IS THE WORST COMPANY EVER!
The 2 day shipping is easily misread. Apparently you have to wait for the order to be processed which could take from 2 to 7 business days. Then they ship the order out which if you pay for 2 day shipping you should receive your item within 2 business days
Although there are poor reviews of the shoebaca site my experience was Excellent! I ordered 4 days ago opted 3-7 day delivery, True Story the shoes are great to excellent quality. (Diadora sneakers) I received confirmation of purchase n tracking info almost immediately n within 24hours. Over all very satisfied with this purchase from Shoebacca. Thanks again
About the Business
The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shoebacca offers free returns/exchanges on all orders over $50. Orders under $50 incur a small restocking fee which (in most cases) is less than the cost of return shipping.