Shipito

These guys are disfunctional. Although they don't outright steal from you, their are lots of gotcha fees. ("$7 shipping. Except if it's electronics or if you want it in less than 2 months... then it's $35 minimum.") The approval process is excruciating, and requires you to jump through a million hoops because of their crappy automatic system. If you don't use the money you deposit in your account, there is no reasonable way to get it back; they keep it. Eventually you usually will receive your package, but it's *always* cheaper, faster, and easier to just go through another method (e.g., Amazon international shipping). I strongly regret signing up for this service.

Signed up a year ago after researching other sites like MyUS ect, had friends using other sites but all had dramas and issues. Very simple site, all the info is there if you care to peruse it all, no traps or hidden charges.
I had ordered vehicle parts from businesses in the US, had sent free of charge to my Shipito address and considering the weight and size they arrived at my address in a week from clicking send! This was during the busiest season of Christmas/New Year. Have more stuff on order as i am confident they will deliver. Competive prices and from where I stand great service.

Have been a long time shipito premium account user.

It seems that this company is going downhill. They keep raising fees without improving service or give any legitimate reasons.

In addition, the packing and shipping rates leave a lot to be desired. They will pack your things seperately even if you ask for custom sized boxes. So you will have to pay shipping and fees twice.

Used them once before without a problem, this time however is going to force me to take legal action against them.

A family member sent a present, not new or purchased, they opened it, saw it was expensive and insist that i pay a 10% import tax - according to the value of the item...

They think they are a regulatory body when they are a simple incompetent warehouse filled with non english speaking thieves.

These sc ammers are delaying as much as they can and charging additional small fees that I have not asked for.

This company needs to be shut down.

I have been using these guys for nearly a year - they are awesome.

Everything made it to Australia - from google glasses to my latest computer gaming chair which is enormous (it was expensive but the stupid merchant wouldnt deliver to Melbourne)

The customer service person I spoke to was awesome too, she even tried to take the chair apart and put it into a smaller box to save me fees.

Im writing this as I dont think all the negative responses here provide a fair representation of their value..

I worked with shipito from 2013. They had in US 3 warehouse in three different states.
I remember same day package arrived, consolidate, shipping. Was excellent customer service and from benefits which I got I paid only shipping cost because I worked a lot with them.
Now in 2021 I am very disappointed from this company. They have very bad customer service with bad communication with the warehouse.
Also very high charges for any request and sometimes you must make it twice.
I look for other warehouse in USA.

Their system makes managing your packages a breeze, and the best part of the arrangement with Shipito is the "Package Consolidation" service. I have now received three or four consolidated packages sent using Shipito's warehouse, and they were packaged brilliantly. I had previously used another service to reroute packages from America, and they never took the time to cut the boxes to size. With Shipito, I have no such complaints. The dimensional weight is always what it should be, neither too big to make you feel that they could have done better nor too small to create a feeling that it could have damaged some items. Based on my experiences so far, I would wholeheartedly recommend Shipito to anyone looking for a parcel/package forwarding service based in the USA.

First they forced redundant package split, that would take extra charge to repack and double the delivery cost ($200). The splitting took 5 more days than promised.
I sent 2 packages by different companies, and after month one of the packages was returned, so $120 delivery price paid was wasted. They said they tried contacting me and recipient - no messages, calls, emails were received, they don't agree to refund.
No trust to them at all.

I was using this service and it was going well. All of sudden when I got my stuff ready to ship, they held my account for security review. Upon their request, I provided my proof of IDs and verified my card. They are blind on this. I got no reply from them. They removed chat option from their website and not answering any calls. I have already paid them the shipping and consolidation charges. Got no emails from them.

Package delivered on Thursday.
Added to my account late Friday.
Content photo was provided today.
Special request was placed on Friday still not completed even after 24 hours has passed.
Maybe i will be able to ship the package tomorrow. This mean 3-4 days processing time.
In CA warehouse its better service and faster, within 2 days the package is processed & shipped.
Tualatin has been the same since last year.
Quite frustrating you need to wait 3-4 days to ship

My tiny little package of 0.5 lb has been waiting for God knows what at Shipito's warehouse for over a week now.
I've been in contact with the support three times where they promissed to ship it on the next monday coming up. On tuesday I contacted the support again and didn't even get an apology until I asked for it. LOL
It's not thursday and the package is still not shipped out.
If I knew this before hand I would have chosen a different company even if it cost a little bit more.

The verification process is a nightmare. I would never have used this company had I known what was required. I am still unable to verify my account and the main document is not recognised in Australia. Customer service is not helpful.

I've been using Shipito on and off for a few years, and have always had great experiences. The process is so straightforward, the site is easy to use, and the fees are low.