First they forced redundant package split, that would take extra charge to repack and double the delivery cost ($200). The splitting took 5 more days than promised.
I sent 2 packages by different companies, and after month one of the packages was returned, so $120 delivery price paid was wasted. They said they tried contacting me and recipient - no messages, calls, emails were received, they don't agree to refund.
No trust to them at all.
We are sorry this happened, I would like to see how we can make it right for you. Will you email us customeroutreach@shipito.com with your suite numb er? I would be glad to try to see what we can do.