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How would you rate Shipito?
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Timor-Leste
1 review
4 helpful votes
Follow Gianni M.
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Band of deceivers
February 1, 2017

I was trying to find a new freight forwarding company so I decided to give Shipito a go. I used their http://calculator.shipito.com to simulate a package delivery to where I live. It worked perfectly the page gave me a lot of options and prices for delivery. So I went ahead and bought something and had it delivered to shipito. When I tried to forward the package, my country wasn't there. So I tried to forward it to another freight forwarding service, and it turns out they specifically blacklisted their postal code, even though the calculator says they can deliver there.
I used their support chat several times and in every occasion they would disappear for 10 minutes without any reply, and in the end they couldn't help me at all, always "escalating" the issue to someone else. At the end I just gave up and sent it to a friend in the US.
I am not someone who gives free advertising, but in this case I think I'm doing everyone a favor: go with www.myus.com and you'll be better off. Might not be perfect, but for sure way better than shipito.

Date of experience: February 1, 2017
Japan
1 review
0 helpful votes
Follow Hussain A.
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My online shopping experience started in 2007, I always run into issues with my shipments forwarders. Shipito solved all my issues, i trust them more than local forwarders in my country.

Date of experience: June 9, 2016
RU
1 review
0 helpful votes
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А+
May 22, 2017

Fast. Responsibly and delicately. Friendly interface. All for the convenience of the user. A wide range of options for sending and, accordingly, savings.

Date of experience: May 20, 2017
Australia
1 review
0 helpful votes
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Great options and fast service
July 25, 2017

I have a small online store and it is often too expensive to ship small quantities, so I have them all shipped to Shipito - have it consolidated and just ship one box.

Date of experience: July 23, 2017
Singapore
1 review
3 helpful votes
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The shipping cost is horrible. The package weight 7.5 lbs and the dimension size is 18" x 24" x 24" and shipping cost is $200 USD to Asia

Beware using shipito at your own risk

Date of experience: April 1, 2017
April B. Shipito Rep
over a year old

Berry, I’m sorry to hear you were disappointed with the cost of our service. We usually stack up very well against competitors for large packages. Unfortunately, we can’t have the best rates every time.

Brazil
1 review
0 helpful votes
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I did some shopping and all were happy, I am very satisfied.
All were received and directed to me without problems, I indigo to all who plan to use it. Thank you shipito!

Date of experience: September 1, 2017
April B. Shipito Rep
over a year old

Thank you. We are glad you are happy

Colorado
2 reviews
0 helpful votes
Follow Elliot A.
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F A N T A S T I C! Kind, accommodating, FAST and accessible online customer service via their Chat.

I received everything I asked for and paid for-- my box: photographed, forwarded, tracked, untampered.

Despite the Customer Service Representative's assertion that my Parcel would be mailed Monday, tracking instead indicated that the same day USPS confirmed delivery to Shipito's address in Minden, Nevada, (on a Saturday, at that!), FedEx picked up the package and sent it on its way.

By Monday, FedEx had the package in my city, where it sat for two additional days until delivery. Next time I'll know to order faster shipping. FedEx was the bottleneck in my experience, not Shipito.

I would recommend Shipito to a friend, and, in fact, already have. 10/10 for my first experience.

Got a problem, Question, feedback? E-mail Shipito! Instant Message chat with them! EVEN just CALLING will put you in touch with someone who will help. If, as a consumer, you need a short-term solution for a drop-ship or Parcel Forward, Shipito is where you want to go.

They accept Bitcoin, Paypal, and more. All in one solution to your forwarding needs.

Date of experience: June 7, 2017
Saudi Arabia
1 review
0 helpful votes
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I have read the many reviews and I would agree with some and also note that some are too harsh. The main thing I want to communicate is that we all are human and we all make mistakes. I have been with Shipito since 2013 and I have had my share of issues -- but few -- and luckily they have been resolved. On most occasions my packages are sent quick and fast, the service has been on time and polite -- sure you might get an occasional on line rep or person by email that is a little sassy -- but that's life. Regardless of the potential issues that could arise I would recommend shipito over and over. I am a US citizen living abroad in Saudi and I know many others that have used other freight forwarding companies and they are either too expensive or their packages are delayed and even lost -- the providers aren't many and the ones they have aren't the best -- Shipito offers many options, on time service (at least 99%) and good customer service at 95% minimum -- so don't let the bad reviews here stop you -- use shipto. I am not paid for this -- I am just an honest customer with a realistic view.

Date of experience: June 18, 2017
April B. Shipito Rep
over a year old

Thank you for your honesty. This is the most candid review of Shipito I have read, I will forward it to our customer service team. We have been striving to make major improvements in our service and speed.

Brazil
1 review
0 helpful votes
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Great company.
April 18, 2023

Shipito refunds me by the lost parcel. Great company. Nothing more to say.
Shipito refunds me by the lost parcel. Great company. Nothing more to say.

Date of experience: April 18, 2023
Brazil
1 review
0 helpful votes
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Perfect delivery
March 29, 2023

The time of receipt of the goods, the dispatch and the seriousness are incredible. I recommend it to any user.

Date of experience: March 29, 2023
Australia
1 review
0 helpful votes
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Service was efficient and easy to use. Tracking was easy to use and very informative. Customer service was quick and friendly. 10/10 will be using this service again!

Date of experience: July 20, 2016
Georgia
1 review
3 helpful votes
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Criminals
March 7, 2017

Over $900USD of my packages "went missing". Customer service is a joke I don't even think I got an apology for this theft, and then they went ahead and closed my account stealing my $100USD deposit balance. THIS IS A TOTAL SCAM RUN BY A BUNCH OF MONKEYS WITH NEGATIVE IQs

Date of experience: March 7, 2017
Israel
1 review
0 helpful votes
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As easy as 1... 2... 3..
August 1, 2017

Everything is ticking like clockwork.
The service is excellent: the information is accurate, the pricing is reasonable and everything is taken care of.

Date of experience: July 30, 2017
Malaysia
1 review
0 helpful votes
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Service is trusted and dependable.
July 25, 2017

I have used shipito for many years. Very happy with the prompt and efficient service they provide. Wide choice of delivery options helps me lower my costs.

Date of experience: July 23, 2017
Cook Islands
1 review
0 helpful votes
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Job well done
December 9, 2019

Just as the service shipitto offered, it accomplished it tremendously, I am certain that it will serve a great purpose to many but as all quality services do it comes with a cost.

Date of experience: December 9, 2019
April B. Shipito Rep
over a year old

Thank you for the review!

VE
1 review
0 helpful votes
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Alternative
April 29, 2017

I think you could try Viabox, they're the best Freight Forwarders in the market, they even accept bitcoins as payment and their customer service answers to any of you queries in just 1 to 12 hours.

Date of experience: April 29, 2017
Canada
1 review
7 helpful votes
Follow vito i.
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Avoid this company Shipito will rip you off.
I did pay for a forward mail service like i do since 2009, but this time Shipito has refuse to send me the letters that i received. So after that i paid for the service shipito didn't ship any of my letters and this did caused me to lose documents $200. I did request a refund and they did refuse to refund my full amount of $32.99.
The reason why they didn't ship my letter was because they said to me that a signed USPS form 1583 was not enough. When any other similar service company sometime they don't even request a USPS form 1583. I was a client since 2009 and they never request any notarize USPS 1583 before now they won't ship my letter if i don't have a notarize USPS 1583 i explain shipito that in Canada a notarize signature cost money but they didn't care, so i checked on other company like Bongo and they don't need any notarize USPS 1583 because its not needed. So now i been emailing back and fort with shipito support but they said that they can't do anything for my refund.
So i decide to file a claim for the $32.99 paid to shipito, and i request a full refund for $32.99.

Date of experience: May 20, 2013
RU
1 review
8 helpful votes
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Terrible!
December 26, 2015

This is my first experience with shipito. I registered, sent them a parcel, sent the money from his PayPal account and uploaded a photo of his passport. And my account was blocked. Versed for a whole week. It turned out that five years ago I transferred money to account of my friend from my PayPal account. Why not? No you can't. Well, let me pay with card. No you can't. You have to merge accounts with your friend. How is it possible to merge the accounts of different people? Ok, yes, you can't, then delete the account of you friend. How do I delete the account of another person? It's your problem, solve. I replied that it is their client and that they should resolve such issues. They offered to verify both accounts to 100%. I opened a dispute on PayPal. They offered to verify only my account to 100%. It is not possible because I don't have so much documents. In the end, offered me, in a dispute PayPal (directly just a waste of time) to return the parcel to the sender at my expense. This is not a customer - oriented service. They violated the terms of a public offer in my case, because PayPal account is not a parameter verification. They did not try to find acceptable for me the way to solve the issue. I suffered through their fault material loss. They did not apologize. I would not recommend this service.

Date of experience: December 26, 2015
Greece
1 review
0 helpful votes
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Far ahead from others
May 22, 2017

So far, I have delivered twice to Europe. The parcels arrived much earlier than expected and carefully wrapped.
Excellent communication.
Prompt response
Meticulous work
For brevity's sake: SECURE!

Date of experience: May 20, 2017
Germany
1 review
0 helpful votes
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Unquestionably happy and completely satisfied
August 1, 2017

It has everything worked perfectly, was well informed throughout the process, I will gladly take this service again, because there is no better alternative.
Sincerely
Siegfried Donabauer

Date of experience: July 30, 2017

Overview

Shipito has a rating of 2.8 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shipito most frequently mention customer service, credit card and special request. Shipito ranks 6th among Mail Forwarding sites.

service
171
value
171
shipping
169
returns
123
quality
161