website thubmnail of Shipito
How would you rate Shipito?
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Saudi Arabia
1 review
1 helpful vote
Follow ESSA A.
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Shipito has been my favorite forwarding mail service, however lately the service been slightly trended down from packaging quality to the charge of shipping and the speed of processing but it remains on top of competitors at least for me.

Good job and Keep it up.

Date of experience: March 9, 2017
Croatia
1 review
1 helpful vote
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Services
July 1, 2015

Since now I was served by BundleBox which is too expensive now. With Shipito I have and average save of 25% for express service to Europe with DHL. This is pretty nice.
We'll see if they are able to maintain those cheap fares in the future.

To improve the servie, honestly they should pay attention to offer also Air Mail at a reasonable price.

Date of experience: July 1, 2015
Australia
1 review
0 helpful votes
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I had never used a Freight Forwarder before so I had a lot of questions which were answered in a kind and timely manner. My goods were consolidated as requested. The price was the best compared to others I had looked at. My products were purchased from Amazon and shipped to Shipito and then I had them shipped to Australia. Australia Post delivered them to my door. This is a real and genuine review. I found Shipito to be extremely helpful. I would definitely use Shipito again and happy to recommend their service to others.

Date of experience: May 24, 2018
April B. Shipito Rep
over a year old

Hello Suzanne,

Thank you so much for your feedback! It's very much appreciated and valued.

Kind Regards,
Shareen

Canada
1 review
2 helpful votes
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I got my package, so I'm happy about that. The fees were high. I bought a pop up kids playhut from Toys R Us for 49.99. (Very light, not a big box) Toys R Us offers free shipping. However, by the time it got to my door, I had paid $57.49 US in fees. The quote I got before I shipped the package to them was $26.89. I did like the photo taken at the warehouse, and I appreciate that they have overhead costs, but if the fees had been more reasonable I would have used them again. As it stands, I'm just going to keep the one package and consider it a lesson learned.

Date of experience: October 6, 2015
April B. Shipito Rep
over a year old

Hello April, Thank you for the review. I am a little confused though could you please let us know if you have issue with shipito fees or the postage cost to ship your package? Please note if you have the size and weight of a package you can use our online shipping calculator http://calculator.shipito.com/en/#/ to get a postage quote.

Slovenia
1 review
0 helpful votes
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Very happy with Shipito!
May 22, 2017

Shipito is a highly recommended service for anyone who wants to send goods bought in USA to his own address in Europe or elsewhere. Shipping costs for small packets bellow 4lb, sent w. Airmail Economy, are often lower than shipping within USA.

Date of experience: May 20, 2017
Croatia
1 review
9 helpful votes
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I just wasted 8.5 bucks
They advertise like they are free to signup, then you have to place a deposit. Once you're in you see that you have to pay much more to be able to use their service (notarize the documents, scan and send IDs etc)
You want a refund? Well, they'll keep $5 anyway!
Avoid them!

Date of experience: June 13, 2013
Australia
1 review
4 helpful votes
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Thanks Shipito, this is probably around the 20th transaction using shipito to Australia and again, no problems, items arrived promptly and intact. All have been single transactions so I cant really comment on consolidation or multiple packages. For single packages, not a single problem. And no, I dont work for shipito!

Date of experience: January 29, 2015
Indonesia
1 review
0 helpful votes
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The service is excellent, I hv no complaint, all of my packages are handled very fast, the consolidation, concierge service, repacking etc, and value for money. Shipito provide several options for forwarder services which I can choose depend on my budget.

Date of experience: February 2, 2018
April B. Shipito Rep
over a year old

Thank you!

TW
1 review
0 helpful votes
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Services
September 1, 2019

Excellent services which are including the good communication, the suitable package and the multiple types of transportation options. If the shipping cost is not added into the total amount of the commercial invoice, the services will be six stars.

Date of experience: September 1, 2019
April B. Shipito Rep
over a year old

Thank you!

Switzerland
1 review
14 helpful votes
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AWFUL
December 10, 2013

AWFUL. AVOID THIS SERVICE!
My package got never delivered (not even a delivery attempt) until I got a mail saying the package is now in London and on it's way back. I was given the option of either returning the package to SHIPITO for another 65$ or abandoning it. I asked for a proper delivery instead, received no answer but the same standardized email. I wrote again, but instead of a proper answer I was informed that my package was abandoned due to my failure to respond within 24h. This is the worst service you could imagine.
NOW: Have you ever wondered where all the items of their auctions (http://auctions.shipito.com/list/page/) are from? Probably from "abandoned" packages like mine...

Date of experience: December 10, 2013
New Zealand
2 reviews
8 helpful votes
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The first time I used this service my package never arrived, fine, my fault for not paying extra for insurance. The 2nd time they "misplaced" part of my order & refused responsibility for it. When they sent what remained they removed items from their packaging & sent them unprotected - how is this a helpful service? I thought I would use this service to save money but it cost me >$150, not including their fees & postage cost, and I never even got most of what I ordered. It isn't even cheap, they charge fees for everything. I would never use this site again & seriously advise anybody to avoid it.

Date of experience: April 25, 2016
April B. Shipito Rep
over a year old

Hey Jade F., thank your for sharing the review. To further assist you, kindly provide us with your Shipito suite number. We are sincerely sorry for the inconvenience we might have caused.

Spain
1 review
0 helpful votes
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Mostly satisfied, but...
May 22, 2017

Despite I'm happy with the service given to me, I have to say that I think that the advantages granted for the annual account ($50), are too much expensive. I don't see the point of paying an annual fee, if after that I have to pay for every action individually. Probably won't pay the annual account in the future.

Date of experience: May 20, 2017
Canada
1 review
13 helpful votes
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This business is terrible.

The verification process is much to complex. The website is horrible.
The shipping calculator is totally inaccurate, I was shipping and the actual cost was 50% higher then the estimate.

The managers are rude and not friendly.

I would defiantly suggest going with another company.

Date of experience: October 25, 2014
TC
2 reviews
1 helpful vote
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I love this company i hope they give me good service like the last time. I have 5 packages coming and i hope all is taken care and sent on the same they as the first one. Best international shipping company.

Date of experience: May 15, 2017
Indonesia
1 review
0 helpful votes
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The Place For Every Shopper
July 25, 2017

I feel satisfy for the excellent services by Shipito, and i dont have no worry for shopping around the world, since Shipito always assist me for shipping my Order and package, then i dont need wait for long to get my package.
Thank you so much Shipito

Date of experience: July 23, 2017
Switzerland
1 review
0 helpful votes
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Great Service!
December 13, 2020

Been pleased with the service. I've had them ship a few packages. I only had one issue with a delayed shipment and it was my fault. I've had them combine my shipments to one box and they do a fantastic job. Highly recommend this service.

Date of experience: December 12, 2020
Indiana
1 review
0 helpful votes
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Shipito has been awesome
February 15, 2023

I have now mailed out 16 packages from the US to Papua New Guinea in just a little over a year. Shipito has been wonderful and I have no complaints. Every package made it to the destination and Shipito has been so helpful if ever there was even the slightest problem or question I have had.

Date of experience: February 14, 2023
Israel
3 reviews
7 helpful votes
Follow yoram m.
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After open card on the company, asked to deposit small amount of money in order to verify credit card, (what's for PayPal), anyhow after order from amazon, ask to deposit the shipping cost, and then just then, they require personal info that is not acceptable, they want all identity, bank account, and more...
I had to return package to amazon and open despute on paypal, they refuse to return the money

Date of experience: July 29, 2015
April B. Shipito Rep
over a year old

Hello yoram, please understand this is simply to protect the clients and us against fraud.

South Africa
1 review
0 helpful votes
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Shipito is amazing
September 21, 2016

I had an excellent experience using Shipito to ship from the US to South Africa. The people from customer service were very friendly and were eager to help. I received my package very quickly and without any problems.

Date of experience: September 21, 2016
Canada
1 review
1 helpful vote
Follow Mike R.
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First, they lost my package AFTER receiving it. They started to ask me for invoice for the package. It looked like they opened the package to identify it BY CONTENT. Sounds crazy for me. That means, that they have many packages opened and messed up with them. I did NOT give them any invoice. Finally, in a week, they "found" the package and forwarded it to me.

Don't be surprised if they lost your package, or pretend that it lost and do not respond to your requests. I will never use them again.

Date of experience: November 19, 2017
April B. Shipito Rep
over a year old

Mike,
Can you email your box number so we can look into this. Thank you. Marketing@globalaccess.com

Overview

Shipito has a rating of 2.8 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shipito most frequently mention customer service, credit card and special request. Shipito ranks 6th among Mail Forwarding sites.

service
171
value
171
shipping
169
returns
123
quality
161