I I choose the economy shipments (Air Mail or USPS) and it works well! Juste have to be patient. If there questions, there always someone to help you (I use chat). Tried purchase help or special service: very satisfied. Thank you Shipito!
I used Shipito for many many years, i have spent alot of money
They got my Items stolen. Customer support threatens to charge me 350$ for complaining about it and kick me out of the site, i got tracking number that say that shipping never pick up, i didnt get my money back,
I never saw any updates on the tracking code and contacted them several times for an explanation only to be told that the package was "on it's way" despite the one single tracking update showing that it was sitting in their warehouse. I am trying to get them to pay the insurance amount and refund the shipping cost but they're ignoring my requests.
I shipped an apple computer to France thru Shipitoi and USPS. Bought on B&H as Apple dont send to Shipito. I had a good service informed when arrived with photos. I asked them to put a birthday letter for my son and the invoice for custom. They did it perfectl, took great care of the parcel revolving old shipping address add tapes... Price for shipping thru USPS was correct. I carry on with them of course
Thank you for your feedback, it's very valuable to us.
You've been worn.
Consider this info as a good advice. You will have hard times (some of you maybe less) to get your account verified. You'll get maybe to 30% or 40% but to get parcel forwarded you need 65%. In this case you need notarized USPS forwarding form. Which cost 60$-100$. Do not send any IDs unless you want to get that notarized USPS forwarding form. This is my main advice here. They collect lots of IDs from all over the world and won't let you use the service unless you get to 65%. They will not return you signup fee either. Consider yourself warned.
I did a consolidation and pictures were taken of all items. Despite this a watch was missing when my package arrived. When I tried to claim it, since I had insurance, I was told I responded to late even though I advised them within time frame allowed. A second package I consolidated and that was sent 30 days ago has not arrived! BE AWARE: STAY AWAY: Shipito will rip you off! I had nothing but trouble with these guys from the start!
The damaged my items and lost another shipment. They never refunded the over $300 I paid for the merch, and then recovered the items and tried to charge me the $300 plus to deliver them! I would never recommend them to anyone for any international shipping.
Shoppers beware! They're responsive and accommodating when everything is good but wait until they had lost your package. In my case they lost my $1000 package inside their warehouse. It has been 3 months since I filed a claim, they become very unresponsive and unaccommodating. My ticket remain unresolved for a long time until now. According to them they had misplaced my package inside their warehouse and they're unable to locate it. Amazon's invoice is not enough for them, they will require you to provide unobtainable documents to stop you for completing a claim.
My various packages from throughout USA were all safely delivered to my Shipito address in Minden, NV. All the packages were consolidated and we'll packaged by the experienced staff there. The courier then delivered my consolidated package safely to my address in Malaysia in less than a week. Excellent service!
Excellent service, everything works correctly, they inform every step of the package and in they are fast, assistance on support works great also, I had only one issue but was solved fast and all explained clearly. I recommend the shipto service.
They spend a lot of time and money writing fake reviews for themselves. I admit... I was lured in by one of these reviews. They are several years away from having a great service though. Alot of headaches and disorganization. I ended up going with a different forwarding service.
A new account has lower spending limit for the shipping. For increasing the limit, they require a notarized form 1583 and two copies of ID. The notarized fee is very expensive. In addition, they charge an extra 4.3% bank fee for the shipping. Is that true story?
If I were you this company is out of my choice.
A package may get lost somewhere on the way but can you imagine it may get lost in the warehouse? Yes, with Shipito, you may loose your purchase right in the Shipito warehouse. You fill the declaration, you pay them the shipping fee, you confirm the shipment and after two days Shipito tells you your package was not shipped to you but it was lost in the warehouse(!). Obviously, I strongly do not recommend anyone to use services of this company. With Shipito, you loose time, money and your purchases.
Jan,
Can you email your box number and product description and we will look into this.
I've sent the order to Shipito to send my package to Brazil on Thursday. On Tuesday of the next week the package was on my hands, very well packaged, safe and sound. Excellent service. Congrats to all the Shipito team!
The Shipito Service is very nice in all the ways, the only thing hurts is the per box handling and Consolidation fee. There should a decrease on that or it should a collective fee instead to taking it per box, as sometimes a box is not even worth of 5$ but fee is 5$ on it.
I used this company to forward one MacBook Pro I ordered online. Their employees just stole my package and it takes several months for them to refund my money. They just refund the amount you put on the insurance, not the full value of the package.
Assisted purchase was completed swiftly. I had an issue where the package was about to ship and special requests weren't carried out. Shipito was able to reverse and stop the process of the package being delivered so the special requests could be completed. I am happy and used them before and will continue to do so in the future whenever I need a package forwarded.
I've had to amend my review for shipto as they have sorted out the issue and now I'm satisfied with the service. Just remember to add the suite number to the shipping address as I did not and it took them a while to find my package (my fault not shipto's) overall very happy with the service.
I have used a few times and things have arrived. I am satisfied with their shipping. I'm just not happy with their customer service or the lack of. If you have a problem or just need to ask a question, they will only respond by email which is fine. It shouldn't take days for a response. If it does they should look into staffing. Overall, I would only use if absolutely necessary and even then I would probably look for someone who has better customer service. I contacted them by phone and email and have yet to contact me yet
I'm sorry you had a bad experience. I would like to take a look at your account and see what happened. Please email your suite number to annab@shipito.com.
No way is shipping of a simple dress in a BAG from Austria to IL costs $50!
I don't care where you get your info from!
I expect you to get me the best shipping offers always!
I will file a complaint with Austria Post and post on FB.
I am very satisfied.
Great service.
I will use again sun as possible.
Thank you!
I am very satisfied.
Great service.
I will use again sun as possible.
Thank you!
I am very satisfied.
Great service.
I will use again sun as possible.
Thank you!
Overview
Shipito has a rating of 2.8 stars from 872 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shipito most frequently mention customer service, credit card and special request. Shipito ranks 6th among Mail Forwarding sites.
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- Hawthorne, CA, United States
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Business History
Many products are less expensive or more authentic in the US. Unfortunately, a lot of stores do not offer shipping for international customers. We have solved that problem. Now you can shop in the US using your Shipito mailbox, US address, and have parcels shipped to you anywhere in the world.
We welcome your ideas, feedback, and constructive criticism. That said, please understand that we will not be able to address specific customer service issues here. We encourage you to discuss specific issues regarding individual orders with our customer support team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lior, I’m disappointed to hear about your experience and would like to discuss it with you. There are different tracking options depending on the package carrier you select, but I would like to get to the bottom of your specific issue. Please message me with your customer # or order #, so that I can look into this for you.