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ShapermintReviews 7,382

3.2

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
377
value
364
shipping
387
returns
256
quality
354
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent product
December 5, 2020

Fits well and worth to invest in it! The quality is very good!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Yay! Can't wait for you to try more items, Petronella! Keep rockin'! :)

Tennessee
1 review
0 helpful votes
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Awesome!
December 5, 2020

Great products and great customer service experience. Prices are affordable!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Your satisfaction means everything to us, Shantan. Be one of our Brand Ambassadors! Click here: shpmint.com/ambassador to get started! :)

Massachusetts
1 review
0 helpful votes
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I love shapermint and all the lovely leggings I recently ordered for me and my daughter (it was her first ever experience with any shape wear so we started her with leggings!) Needless to say we were both floored butts were lifted stomachs smoothed (especially from all the extra holiday delicious food) everything put in it's rightful place and then SOME! Giving us CONFIDENCE and a BONDING experience ( showing her mom knows all the cool secrets to growing up fabulous shapermint, big and sexy hair, perfectly long manicured coffin nails, ripped jeans etc...) It was almost as special as getting her first bra years ago. Well anyway thank you shapermint you have the best products these leggings were no different they were perfect just like this company! Happy holidays

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

You almost got us speechless, Suzanne! It means so much when our best customers share their awesome experience. Ever thought of becoming our Brand Ambassador? You'd be a great bet for sure! If you're interested, learn more here and sign up: shpmint.com/ambassador. Hope this season finds you all wrapped up in happy!

Canada
1 review
0 helpful votes
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Comfort n Style
December 5, 2020

From the user friendly site to the excellent customer service experience, and very very stylish products, what more can I say?

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

WOW! This just made our day, Olufunke! So happy we have made you a happy camper! Continue spreading the love and be part of the Shapermint Crew. Just head on to this link to learn more and sign up: shpmint.com/ambassador.

Virginia
1 review
0 helpful votes
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I tried your product to improve posture and back pain, it does the trick! We

Date of experience: December 5, 2020
California
1 review
0 helpful votes
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They grip me so well!
December 5, 2020

When I first opened the package, I thought, "oh they sent me a size for a Barbie size. But, since I am on lockdown I figured let's see if I can wiggle my way into these. Well, once I got them on I wore them for 36 hours straight. Under a tunic, a short dress, or a tee shirt. In my mind, they are flattering and make me look and feel great in my clothing!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Oh wow! You've got such a wonderful experience right there, Roxanne! Thanks sooo much for sharing this! Continue sharing the love and join the Shapermint Crew! Head over to this link and sign up: shpmint.com/ambassador. ❤️

Georgia
1 review
0 helpful votes
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The products are AMAZING. I love everything that I ordered. And the customer service is beyond stellar. I have already recommended Shapermint to several friends and they love everything, too! Thank you!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Awww! This just melts our hearts, Tabetha! Thanks for sharing your wonderful experience and for spreading the love! We'd be so honored to have you as one of our Brand Ambassadors. Join us! Just head on to this link to learn more: shpmint.com/ambassador.

Canada
1 review
0 helpful votes
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Great leggings!
December 5, 2020

Fast, friendly service! They leggings were exactly as described - sturdy and supportive, and I'm sure I'll wear them a lot!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Hooray! So glad you loved them and we're honored to have made you a happy camper, Elaine! Wanna keep on spreading the love? Be our next Brand Ambassador and join our crew! Sign up through this link now: shpmint.com/ambassador.

California
2 reviews
1 helpful vote
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Great Material
December 5, 2020

Love the thickness of the material. Only problem is it slides down and I'm always adjusting it.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Don’t worry, we won’t let your tinsel get in a tangle, Kirsten!

Connecticut
6 reviews
0 helpful votes
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My experience
December 5, 2020

All the items I purchased by bra size fit amazing but the size chart that converts that to S M L etc. we're not accurate to my body size. But I'm 100% happy with my other purchases.

Date of experience: December 5, 2020
Massachusetts
1 review
0 helpful votes
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Comfortable and well made
December 5, 2020

The Shapermint piece I ordered fit perfectly and hides my flaws. It is very comfortable an made well.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

We're over the moon hearing this, Suzanne. Glad that you loved everything about your shapewear. Join our Brand Ambassador Program and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador. ✨❤️

Canada
1 review
0 helpful votes
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In Love!
December 5, 2020

All Excellent! Love the product! Love the delivery times.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

And we love you too so dearly, Alexina! Thanks so much for spreading the word. We sure you'll be a great addition to our Shapermint Crew - join us! Sign up through this link: shpmint.com/ambassador. ❤️

Pennsylvania
1 review
0 helpful votes
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Great customer service
December 5, 2020

The original product didn't fit but they let me swap it out and even covered the extra cost of my second cami! I wish the leggings fit but i went up and down a size and couldn't get the right fit. I do love the cami's though. Very comfortable and the compression is great!

Date of experience: December 5, 2020
Tennessee
1 review
0 helpful votes
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Lives up to its Name
December 5, 2020

Everything I was looking forward! Material holds you in all the right places but comfortable to wear!

Date of experience: December 5, 2020
Idaho
1 review
0 helpful votes
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Very see thru
December 5, 2020

I received the active leggings in a 3x and they r VERY see thru and no compression at all! Im 5'5" and 230lbs and i really can't even wear it.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Oh no! We'd love the chance to make things right and turn your experience around, Souheila. Don’t worry, I won’t let your tinsel get in a tangle!

Oregon
1 review
0 helpful votes
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Fabulous products!
December 5, 2020

They've changed my whole look! The quality is also A+

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Fantastic! Glad that you found your perfect fit and that your shapewear made such a wonderful difference for you, Nina! Join our Brand Ambassador Program and get the chance to be featured on our social media pages and enjoy the perks of being a Shapermint Crew! Sign up through this link: shpmint.com/ambassador.

New York
1 review
0 helpful votes
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Fits well
December 5, 2020

Ordered the size suggested and it fit great. Comfort a 5. Large chest EE and felt supported.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Awesome! We're thrilled knowing that your shapewear delivered the promise and got you fallen in love, Samantha! You might wanna become one of our Brand Ambassadors - now's your chance, gorgeous! Sign up through this link: shpmint.com/ambassador.

Canada
1 review
0 helpful votes
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Completely satisfied
December 5, 2020

Fits perfect, I love all items I have purchased.
Easy to order,
Delivery was not long, customer service is extremely good

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Woohoo! We count ourselves lucky for having such an amazing customer like you and made you feel SATISFIED! We'll be honored to have you as our next Brand ambassadors too! Interested? Check out his link to learn more: shpmint.com/ambassador.

Canada
1 review
0 helpful votes
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Fabulous exchange return policy
December 5, 2020

Sizing is a challenge with buying clothing online and shapermint recognizes this! Fabulous exchange and return policy. They made sure I got the right style and fit... without me having to deal with returning... and I love my final purchase!

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

Oh gee! You just made us blushing over here, Dana! Thanks for appreciating our efforts in providing you an awesome experience. And we're glad that you loved your shapewear too! Keep on spreading the love and join our Brand Ambassador Program. Sign up through this link: shpmint.com/ambassador. ❤️

California
1 review
0 helpful votes
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Great buy
December 5, 2020

I was happy with the wireless bra that's why I got more! I'm not as fully satisfied with the high waisted leggings because it flares out at the bottom. I had to fold it so it can look better.

Date of experience: December 5, 2020
Shapermint R. Shapermint Rep
over a year old

We're happy hearing that you loved your shaper bra, Marjorie! Don't worry, we'll make you even happier by helping you get your perfect fit and having your leggings exchanged for free! Just send us your order details here: http://m.me/shapermint. ❤️

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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