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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I love the way it fits and feels on me. The cami does not run up. The everyday high waist undergarment sometimes rubs against my ribcage but besides that, it fits wonderfully.
I referred a friend that ordered over $40 and after 3 months and 3 online chats that took over 1.5 hours I was finally able to receive my $20 off m next order. Good Luck trying to solve an issue because the customer service is not convenient!
When I ordered I ask for one size and I got 1 size I ask for and the second one was a bigger size. When I text them on messenger they were very sorry they send just send back the one they made mistake with and they would send the right size I told them that I shouldn't have to pay to send it back you are the ones that made the mistake. Than they told me that they would send the size I ask for to go ahead and keep it and to donate it to someone. They got my order number and the size the second time they sent the wrong size again which I told them again sent pictures of the items and order form again they said to send them back and they would send the right size I told them forget it They said we will send you right size to keep the other ones or just donate them to other women. I finally got the right size very happy! What was good about all this is they wanted to make sure I was happy they treated very good and I truly appreciate them for doing so. Very nice ladies
Initially concerned I'd ordered a size too small but ended up being a great fit. Highly recommend for the quality of the garment.
We appreciate your feedback, Sarah. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
Fabric not as stretchy as in advertised video
I could have paid $10 at kmart for same. Only better quality.
Oh no! Allow us to sort this out, Gloria. Please send us a message on this link http://m.me/shapermint with your order details.
Fantastic items, just as advertised, slimming and comfortable fit, just the right size!
Awesome! Happy to hear you liked your shapewear, Louise. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
I ordered my sizes and they make me feel beautiful.
We're sure you're rocking it, Relicia. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
Took a while for delivery but the Shapermint team were very supportive and quick to respond.
The items are exactly as expected, comfortable and great value.
Glad to be of help, Eileen. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador :)
SO COMFY! Fast postage too. Best Bras ever. Website was easy to use. Saw an ad on Facebook. Bra sizes were reasonable.
We're happy you like them, Jessica! :) Thanks for sharing your awesome experience! Stay amazing. :)
Had to go up a size but happy with new purchase. Bit more movement than with an underwire but very comfortable.
Glad to hear this, Janine. If you need us, don't hesitate to send us a message on this link http://m.me/shapermint anytime.
The product is excellent and the service exceptional. I highly recommend this product.
We're over the moon hearing this, Beth. Would you like to be one of our Brand Ambassador? Know the perks and how to sign up on this link: shpmint.com/ambassador
When I saw it at first, my first thought was, no way I'm fitting in that, but oh my, I did perfectly! I really loved it, it does accentuate my curves and perfect for an everyday wear, definitely gonna buy a second one in the future.
I wanted to exchange 2 items, for a different size. Trying to do it online, was confusing. They gave me a credit and (I guess) tried to get me to reorder the new size and then tried to charge shipping. So the exchange was actually costing more money! When I called, they said "no, we can do that for no charge, even for the return shipping!" Soooo, make the call.
I had to exchange a bra for another size and the exchange process was very easy and the process was quick.
Thank you for allowing us to help, Dawn. If you need us, we're a DM away on this link http://m.me/shapermint.
I love love them and I have two pairs of the Shapermint bras nude and white. They are so comfy and cool and so convenient to wear all day long
Yay! Glad to hear you're loving it, Mahasin. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
What else is there to say. This company stands behind there product and their customers. If your not happy. There not happy.
You wont regret buying there items.
You made our day brighter, Marilyn. You have no idea how this lifted us! Thanks! You know, you'd be a great addition to our Brand Ambassador Crew! Here's the link to learn more about it: https://shapermint.com/pages/ambassador
Love my purchase. Sizes were as expected. Comfortable when on. Highly recommended.
Feels good to hear you loved them, Belinda. Let's keep the love coming! Sign up to become one of our Brand Ambassadors. Here's the link: https://shapermint.com/pages/ambassador
I ordered a wrong size bra & the sales lady sent me another bra in my correct size. That's what I call super Great & Wonderful!
You are great and wonderful too, Barbara! Let's have you signed up to become one of our Brand Ambassadors. You'd be a great fit! Here's the link: https://shapermint.com/pages/ambassador
I purchased these pants online not knowing what to expect, they are very comfortable and hold their shape well. I found the waist stays in place and doesn't roll down at all!
Glad you like it, Cindy! Thanks for sharing your experience with us. Stay amazing!
I purchased a long-line shaper and it was too small. I messaged to Shapermint and they not only sent me another one but told me to keep or gift the other one to someone who needs it! Unheard of in today's world!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd love to make it up to you, Frances. Please send us a message on this link with your order details. http://m.me/shapermint