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ShapermintReviews 7,380

3.1
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days
Ohio
1 review
0 helpful votes
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Satisfied!
January 29, 2021

I love the product look forward to seeing what's new.

Date of experience: January 29, 2021
Kentucky
1 review
0 helpful votes
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The BEST bra I have ever worn.
January 29, 2021

Again, the BEST. Most comfortable. I even sleep in this.

Date of experience: January 29, 2021
New York
2 reviews
0 helpful votes
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Love em
January 29, 2021

The most comfortable leggings ever. These are my go to for dressing down or up... perfect.

Date of experience: January 29, 2021
New York
1 review
0 helpful votes
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Great bra!
January 28, 2021

Wow this bra fits great and super comfortable! I was worried because I am very busy and most no wire bras don't hold my girls up! I was pleasantly surprised...
Thank you shapermint!

Date of experience: January 28, 2021
Washington
1 review
0 helpful votes
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Best leggings I ever had!
January 28, 2021

I got this leggings a month ago, I'm gonna order more for sure.

Date of experience: January 28, 2021
New York
2 reviews
0 helpful votes
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Very Comfortable
January 28, 2021

The bras have great support, are comfortable and fit well.

Date of experience: January 28, 2021
North Carolina
1 review
0 helpful votes
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Straps don't stay
February 1, 2021

The two bras I purchased are very comfortable, except the straps continually fall off my shoulders. I was hoping this product would be the one that would finally work, but alas, no such luck.

Date of experience: January 28, 2021
Shapermint R. — Shapermint Rep
over a year old

Glad that loved how comfortable they are, Jessica. No worries, you are still in luck. Let's have it exchanged for FREE so that you can get the best fit. Just send us a DM of your order details on this link, and we'll make it right. http://m.me/shapermint.

Canada
1 review
5 helpful votes
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Unhappy
February 1, 2021

I placed an order realised if was wrong so started a chat with someone and thot it was corrected.So I received the initial wrong order which I started a return but you let me keep to donate which I did. I then receive the supposedly correct order and it's wrong. I tried another chat but both chats were not helpful at all.Do now I have 2 items I can't wear AGAIN and I've paid for them once, twice I have no idea

Date of experience: January 28, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh, dear. Allow us to make it right, Roslyn. We don't want your money to go to waste. Send us a DM of your order details on this link. http://m.me/shapermint Surely, we can sort this out.

Canada
1 review
0 helpful votes
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My new bra Experience
January 28, 2021

I got my third bra from shapermint. Although a bit costly, these bras are the most comfortable and most supporting all in one!
I was hesitant to wash it with my other laundry, but it can take washing machine no problem. I usually hang dry them but one went into the dryer by accident and came out as good as new. So I'm very satisfied with this purchase.

Date of experience: January 28, 2021
Texas
1 review
0 helpful votes
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Excellent experience
January 28, 2021

I had initially bought 3 bras - I thought I liked them all. After a few days, 2 of them bothered me and I returned them, keeping the one I loved. I bought three more bras and they are all spectacular. It was so easy and I love the options available. Only one downside: not having 'nude' colors available in ALL the bras and sizes.

Date of experience: January 28, 2021
Oregon
1 review
0 helpful votes
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Great fit & quality
January 28, 2021

I like the bras. They are comfortable, good quality and great fit.

Date of experience: January 28, 2021
North Carolina
1 review
0 helpful votes
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Smoothing me out!
January 28, 2021

I have lost over 60 lbs in the past year and have some skin that isn't shrinking down so fast. This Shapermint garment takes perfect care of that, smoothing out the sags and firming everything up. Having the top come up as high as it does (and NOT roll down) also helps give me great support for my back. Who could ask for more?

Date of experience: January 28, 2021
New York
1 review
0 helpful votes
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Shapermint is amazing
March 1, 2021

I will always buy my shapewear from shapermint. Not only do the items last and are of great quality, but the customer service is above and beyond. They truly care about how you feel and that what you buy fits you perfectly and they will do their absolute best to make sure of it. Truly One of a kind!

Date of experience: January 28, 2021
Indiana
1 review
0 helpful votes
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Comfortable
March 1, 2021

Very comfortable. I can wear it all day with no problems.

Date of experience: January 28, 2021
Florida
1 review
0 helpful votes
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Comfy Support
January 28, 2021

My breasts are so happy! They're caressed in soft, supple fabric and are kept in place (no more flopping and spilling) with comfortable support. I have two of these bras and will be ordering more!

Date of experience: January 28, 2021
New Zealand
2 reviews
0 helpful votes
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Jan purchase
January 28, 2021

I've got stage 4 breast cancer. I've had a mastectomy and a reconstruction 12 years ago. This means my breasts a very different in size and texture. I've found Shapermint bras to be so comfortable and are great for minimising the discrepancies between my breasts.
They are also exceptionally comfortable.

Date of experience: January 28, 2021
New Jersey
1 review
0 helpful votes
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Couldn't be happier
January 28, 2021

So good I am satisfied on every level will order again well for that much already have ordered again a two pack this time. And I'm just in love super excited to order a bra next time and see if that's just as comfortable. I'm hoping the reviews are correct cuz I have such a hard time bra shopping.

Date of experience: January 28, 2021
California
1 review
0 helpful votes
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A very comfy bra
January 27, 2021

I love the bras I received. Originally ordered a size too small as was about to return it and get a refund but because the company wants you satisfied they shipped me out a larger size and I love it! Feels like I have no bra on. My straps aren't constantly falling and no hard pokey underwire.

Date of experience: January 27, 2021
Michigan
1 review
0 helpful votes
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Comfortable but not support
January 27, 2021

It stretches with you, so by the end of the day, it is not digging in. But it needs more support so that I don't look as if I am sagging.

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

Hi, Teresa! Let's try a different size to see if that will give you more support. Just send your order number to us through Facebook Messenger so we can exchange your order for free. Here's the link http://m.me/shapermint

Canada
1 review
0 helpful votes
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Love everything I purchased
January 27, 2021

I have recommended to a few friends that are having the same issues as I am, so hopefully they give a try. Nothing but compliments so far‼

Date of experience: January 27, 2021

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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