Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I love the product look forward to seeing what's new.
Again, the BEST. Most comfortable. I even sleep in this.
The most comfortable leggings ever. These are my go to for dressing down or up... perfect.
Wow this bra fits great and super comfortable! I was worried because I am very busy and most no wire bras don't hold my girls up! I was pleasantly surprised...
Thank you shapermint!
I got this leggings a month ago, I'm gonna order more for sure.
The bras have great support, are comfortable and fit well.
The two bras I purchased are very comfortable, except the straps continually fall off my shoulders. I was hoping this product would be the one that would finally work, but alas, no such luck.
I placed an order realised if was wrong so started a chat with someone and thot it was corrected.So I received the initial wrong order which I started a return but you let me keep to donate which I did. I then receive the supposedly correct order and it's wrong. I tried another chat but both chats were not helpful at all.Do now I have 2 items I can't wear AGAIN and I've paid for them once, twice I have no idea
Oh, dear. Allow us to make it right, Roslyn. We don't want your money to go to waste. Send us a DM of your order details on this link. http://m.me/shapermint Surely, we can sort this out.
I got my third bra from shapermint. Although a bit costly, these bras are the most comfortable and most supporting all in one!
I was hesitant to wash it with my other laundry, but it can take washing machine no problem. I usually hang dry them but one went into the dryer by accident and came out as good as new. So I'm very satisfied with this purchase.
I had initially bought 3 bras - I thought I liked them all. After a few days, 2 of them bothered me and I returned them, keeping the one I loved. I bought three more bras and they are all spectacular. It was so easy and I love the options available. Only one downside: not having 'nude' colors available in ALL the bras and sizes.
I like the bras. They are comfortable, good quality and great fit.
I have lost over 60 lbs in the past year and have some skin that isn't shrinking down so fast. This Shapermint garment takes perfect care of that, smoothing out the sags and firming everything up. Having the top come up as high as it does (and NOT roll down) also helps give me great support for my back. Who could ask for more?
I will always buy my shapewear from shapermint. Not only do the items last and are of great quality, but the customer service is above and beyond. They truly care about how you feel and that what you buy fits you perfectly and they will do their absolute best to make sure of it. Truly One of a kind!
Very comfortable. I can wear it all day with no problems.
My breasts are so happy! They're caressed in soft, supple fabric and are kept in place (no more flopping and spilling) with comfortable support. I have two of these bras and will be ordering more!
I've got stage 4 breast cancer. I've had a mastectomy and a reconstruction 12 years ago. This means my breasts a very different in size and texture. I've found Shapermint bras to be so comfortable and are great for minimising the discrepancies between my breasts.
They are also exceptionally comfortable.
So good I am satisfied on every level will order again well for that much already have ordered again a two pack this time. And I'm just in love super excited to order a bra next time and see if that's just as comfortable. I'm hoping the reviews are correct cuz I have such a hard time bra shopping.
I love the bras I received. Originally ordered a size too small as was about to return it and get a refund but because the company wants you satisfied they shipped me out a larger size and I love it! Feels like I have no bra on. My straps aren't constantly falling and no hard pokey underwire.
It stretches with you, so by the end of the day, it is not digging in. But it needs more support so that I don't look as if I am sagging.
Hi, Teresa! Let's try a different size to see if that will give you more support. Just send your order number to us through Facebook Messenger so we can exchange your order for free. Here's the link http://m.me/shapermint
I have recommended to a few friends that are having the same issues as I am, so hopefully they give a try. Nothing but compliments so far‼
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Glad that loved how comfortable they are, Jessica. No worries, you are still in luck. Let's have it exchanged for FREE so that you can get the best fit. Just send us a DM of your order details on this link, and we'll make it right. http://m.me/shapermint.