Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
This is an excellent product, the site is very easy to use. I was so pleased with the first products I ordered that I placed a second order and waiting for it to arrive. Extremely comfortable products
Great leggings. Hope they come out with other colors soon.
Easy to shop. The size chart gives you the right info.
Shippping is quick given the delay with postal delivery.
The product bought fits perfectly and I will buy again
This was the second one i purchased the first was a small and was too tight so i ordered a large and well its too big in the straps although i am still wearing it! Next time a medium! Other than the fit i love it
Ordered 2 camis too long. They told me to order 2 curves because they run shorter. Received them. Shorter, but too tight all the way around. I can't use them. Getting surveys everyday but no solution. Disgusted
We'll have this sorted out immediately, Carolyn. We offer FREE exchanges so that we can get you the best fit. Here is the link where you can send your order details. http://m.me/shapermint
Love the leggings an the body suit but the long briefs roll down in the back so do the leggings but I can keep them up with a tight tank top but not the long underwear it rolls down an feels like it cuts me off in the middle in the back
No worries, Ashleah. We can make this right and give you the perfect fit. Just send us a DM of your order details on this link, and we'll sort this out. http://m.me/shapermint
Was very surprised at how much I liked these. So comfortable!
We're glad you like it, Kathy! Can't wait for you to try moooore!
I finally have a bra that is comfortable and fits right! I have looked all over until I found your company.
Just a suggestion - would you consider making you bra in either red or pink? I think it would be a perfect addition! Thank you!
Glad you've found your breastfriend, Mary! We'll definitely take note of your color suggestion. :) Stay amazing!
I like the material but wish there was a little room for my breast.
Let's have it exchanged to a different size, style or brand for free, Maryj. Just send us a DM with your order details so we can make it up to you. Here's where: http://m.me/shapermint
My experience overall was good. Due to Covid my package took a little longer then normal but that's understandable. I've now how an opportunity to wear one of the bras I ordered and I'm very happy with it. It's so comfortable and I'm glad that I bought it. I hope some day there will be a distribution centre in Canada so I can save money on the exchange rate.
Thanks for your detailed and honest feedback, Melanie! This is definitely noted. We can't wait for you to try more items! You made us happy! :)
I love shopping at Shapermint! Their shapewear inventory is excellent and affordable. I have a wonderful wardrobe of beautiful bras, panties, shorts, and leggings. I am a very happy Shapermint lady!
Awwww.You got the whole team smiling, Lisa! Thank you and stay awesome!
I have purchased 4 of your bras and I have to say they are very comfortable. The problem I have is the material gets little balls at the side panels.
Also one of the bras I purchased had a lump of material sewn into the seam under one breast.
Oh, no! That shouldn't work that way, Lora. Don't worry, our 100% fit guarantee allows you to exchange to a different size, style or brand for free! Just send us a DM with your order details here: http://m.me/shapermint.
I bought the high waisted shaping pants and was very pleased with the fit and comfort. Prior to losing weight, I didn't like the bumps that would show through clothing and these shapers smoothed them all out. Recommend.
This is the first bra that I ordered that fits perfectly
The free bra is very comfortable but I plan to sew the straps to be a little shorter. I have not used the panty yet but it fits well.
I wore them and they hold in my stomach and make me feel better.
I loved my new bras so much, I ordered my sister 2 as well and had them sent directly to her in Texas as a surprise! She loves them!
Company is amazing to deal with, website easy to shop from, great quality, does fit on small side but company works with you to ensure you are happy with purchase
Best bras ever was concerned about straps stretching so far so good been 2 weeks. Fits true to size will order more
Had a online chat with a young lady who I can't remember her name. I explained the issues that I had with the products I had purchased and she was so professional and nice.
Best customer service I have had in a long time. I will definitely be using them for further purchases and will definitely pass on to family and friends.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Thanks, Sue! But we can just exchange your order to a different size for free. Please send your order number to us via Facebook Messenger and we'll have it taken care of. Here's the link http://m.me/shapermint