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ShapermintReviews 7,380

3.1
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 4 days
Canada
1 review
0 helpful votes
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Very pleased
January 27, 2021

This is an excellent product, the site is very easy to use. I was so pleased with the first products I ordered that I placed a second order and waiting for it to arrive. Extremely comfortable products

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
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Great Leggings
January 27, 2021

Great leggings. Hope they come out with other colors soon.

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
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Great experience
January 27, 2021

Easy to shop. The size chart gives you the right info.
Shippping is quick given the delay with postal delivery.
The product bought fits perfectly and I will buy again

Date of experience: January 27, 2021
Ohio
1 review
0 helpful votes
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Too big
January 27, 2021

This was the second one i purchased the first was a small and was too tight so i ordered a large and well its too big in the straps although i am still wearing it! Next time a medium! Other than the fit i love it

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

Thanks, Sue! But we can just exchange your order to a different size for free. Please send your order number to us via Facebook Messenger and we'll have it taken care of. Here's the link http://m.me/shapermint

New York
1 review
0 helpful votes
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Third time review
February 1, 2021

Ordered 2 camis too long. They told me to order 2 curves because they run shorter. Received them. Shorter, but too tight all the way around. I can't use them. Getting surveys everyday but no solution. Disgusted

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

We'll have this sorted out immediately, Carolyn. We offer FREE exchanges so that we can get you the best fit. Here is the link where you can send your order details. http://m.me/shapermint

Oregon
2 reviews
0 helpful votes
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Somewhat satisfied
January 27, 2021

Love the leggings an the body suit but the long briefs roll down in the back so do the leggings but I can keep them up with a tight tank top but not the long underwear it rolls down an feels like it cuts me off in the middle in the back

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

No worries, Ashleah. We can make this right and give you the perfect fit. Just send us a DM of your order details on this link, and we'll sort this out. http://m.me/shapermint

New Hampshire
2 reviews
0 helpful votes
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Very happy! So comfortable
January 27, 2021

Was very surprised at how much I liked these. So comfortable!

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

We're glad you like it, Kathy! Can't wait for you to try moooore!

Nevada
1 review
0 helpful votes
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Great fit and comfort
January 27, 2021

I finally have a bra that is comfortable and fits right! I have looked all over until I found your company.
Just a suggestion - would you consider making you bra in either red or pink? I think it would be a perfect addition! Thank you!

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

Glad you've found your breastfriend, Mary! We'll definitely take note of your color suggestion. :) Stay amazing!

Texas
1 review
0 helpful votes
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Sadness
January 27, 2021

I like the material but wish there was a little room for my breast.

Date of experience: January 27, 2021
Shapermint R. — Shapermint Rep
over a year old

Let's have it exchanged to a different size, style or brand for free, Maryj. Just send us a DM with your order details so we can make it up to you. Here's where: http://m.me/shapermint

Canada
1 review
0 helpful votes
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Review
January 26, 2021

My experience overall was good. Due to Covid my package took a little longer then normal but that's understandable. I've now how an opportunity to wear one of the bras I ordered and I'm very happy with it. It's so comfortable and I'm glad that I bought it. I hope some day there will be a distribution centre in Canada so I can save money on the exchange rate.

Date of experience: January 26, 2021
Shapermint R. — Shapermint Rep
over a year old

Thanks for your detailed and honest feedback, Melanie! This is definitely noted. We can't wait for you to try more items! You made us happy! :)

Vermont
1 review
0 helpful votes
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I Love Shopping At Shapermint!
January 26, 2021

I love shopping at Shapermint! Their shapewear inventory is excellent and affordable. I have a wonderful wardrobe of beautiful bras, panties, shorts, and leggings. I am a very happy Shapermint lady!

Date of experience: January 26, 2021
Shapermint R. — Shapermint Rep
over a year old

Awwww.You got the whole team smiling, Lisa! Thank you and stay awesome!

Canada
1 review
0 helpful votes
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Somewhat satisfied
January 26, 2021

I have purchased 4 of your bras and I have to say they are very comfortable. The problem I have is the material gets little balls at the side panels.
Also one of the bras I purchased had a lump of material sewn into the seam under one breast.

Date of experience: January 26, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh, no! That shouldn't work that way, Lora. Don't worry, our 100% fit guarantee allows you to exchange to a different size, style or brand for free! Just send us a DM with your order details here: http://m.me/shapermint.

GB
1 review
0 helpful votes
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Perfect fit, very comfortable
January 26, 2021

I bought the high waisted shaping pants and was very pleased with the fit and comfort. Prior to losing weight, I didn't like the bumps that would show through clothing and these shapers smoothed them all out. Recommend.

Date of experience: January 26, 2021
Canada
1 review
0 helpful votes
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Fantastic fit and comfort
January 26, 2021

This is the first bra that I ordered that fits perfectly

Date of experience: January 26, 2021
North Carolina
1 review
0 helpful votes
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Great bargain!
January 26, 2021

The free bra is very comfortable but I plan to sew the straps to be a little shorter. I have not used the panty yet but it fits well.

Date of experience: January 26, 2021
Canada
1 review
0 helpful votes
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They fit perfectly
January 26, 2021

I wore them and they hold in my stomach and make me feel better.

Date of experience: January 26, 2021
Tennessee
1 review
0 helpful votes
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Amazing
February 27, 2021

I loved my new bras so much, I ordered my sister 2 as well and had them sent directly to her in Texas as a surprise! She loves them!

Date of experience: January 26, 2021
Canada
1 review
0 helpful votes
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Awesome
January 26, 2021

Company is amazing to deal with, website easy to shop from, great quality, does fit on small side but company works with you to ensure you are happy with purchase

Date of experience: January 26, 2021
Canada
1 review
0 helpful votes
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Absolutely love
January 26, 2021

Best bras ever was concerned about straps stretching so far so good been 2 weeks. Fits true to size will order more

Date of experience: January 26, 2021
Virginia
1 review
0 helpful votes
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Excellent Customer Service
January 26, 2021

Had a online chat with a young lady who I can't remember her name. I explained the issues that I had with the products I had purchased and she was so professional and nice.

Best customer service I have had in a long time. I will definitely be using them for further purchases and will definitely pass on to family and friends.

Date of experience: January 26, 2021

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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