Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Other than straps being too long, bra fits perfect and is quite comfortable. Just had to shorten the straps. Not adjustable. Sewing required.
I ordered 3 Trukind bras, one white, one flesh and one black, all in size Medium. The white one fit perfectly but the other two were too tight. I purchased a white bra in November and liked it so much that I purchased additional ones. I am disappointed the black and flesh bras do not fit properly.
I was Soooo Excited to receive my New SHAPERMINT Bra ‼ The first time I purchased the wrong size, I contacted customer service, and they were GREAT, about shipping me another bra, in the correct size.
I but my new bra on, and it was a PERFECT FIT, however after wearing it for thirty minutes or so, I felt something pop, went to the restroom at work to see what was going on. I removed my shirt, and my New SHAPERMINT bra had broke, literally the hooks on the bra had come out. I was at work, so I had to figure out some way to fix it, at least until I could get home. I tried the other row of hooks, the bra was way to big, went back to the restroom, moved it to the last row of hooks, it was so tight that I couldn't deal with it. I ended up having to get my coworker to go back to the restroom with me to help me figure out what I could do at this point I had been away from my desk for 45 minutes. My coworker found a safety pin, used it until I got home. I threw it in the Trash! Very UPSET, DISAPPOINTED, and ANGRY!
Oh, my. We're sorry for what happened, Tiffaney. We don't want to leave you empty-handed. Our great customer service will be with you all the way. Send us a DM on this link and we'll surely make everything right. http://m.me/shapermint
Customer service is great and if you've got a problem with sizing there's always someone there to help you. Returns or refunds are dealt with quickly
I found the cups to be very comfy but if the extenders were not included it would not have fit. Also it would be great if you offered a "nude" for women of color (shades of brown).
Thanks for your suggestion, Cynthia! Truekind is in development of more color options, don't worry. But if you're shaper bras are too small for you, let's exchange them to a different size for free. Can you send your order number to us via Facebook Messenger so we can take a look? Here's the link http://m.me/shapermint
Shapermint are very professional and pleasant I have already submit a review before
Shapermint is comfortable and would recommend anyone over 55+. It's really lift you up and feeling good about yourself.
I do exercises but after that I want to dress up and look good. After all, you earn it!
I was so looking forward to my shapermint product BUT I ordered one size too large and it fits like loose leggings is all. Oh well. My mistake!
Cheer up, Debi. We offer FREE exchanges so that you can get the right size. Just send us a DM of your order details on this link so that we can process it. http://m.me/shapermint
These are not see through. They are very comfortable & help to push my protruding stomach down. Love them!
I ordered online and accidentally ordered two. When I called to get it resolved, I liked the company enough to keep the extra bra and AM SO GLAD I DID. These are fabulous! I wear them as a sleep bra and feel so much more support, without a pinching sensation. Considering the leggings now.
The material is soft to the skin, easy to put on. Didn't see to much didn't see to much difference in flattering my tummy. But it is very comfortable.
I purchased 4 different bras and have been satisfied with them all. Great all day comfort.
Customer service is excellent! The bra is good quality, but it didn't provide enough coverage for me.
No problem, Mia! But if you're not getting enough support from your shaper bras, why don't we try a different size to see if that will be better? Please send your order number to us through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint
These bras do not fit a full figure person. I have tried the xl and the xxl.
There is no support for full figure. If I had very young perky boobs or fake ones they would work.
Boobs just hand over the band. Please adjust your fit scale.
We'll take note of your feedback, Karen. No worries, we offer FREE exchanges so that you can get the fit you desired. Please send us a DM of your order number and email address on this link, and we'll take care of it. http://m.me/shapermint
Satisfied I was excited when I got my pants I put them on they were a bit snug and I was excited for this is the first time I was able to put on pants and I didn't roll down I have lymphedema. In my legs so the pants help a great deal with keeping now swelling thank you
I had excellent service and help in finding a new bra.
I am very pleased with the comfort of these. They are very easy to put on and take off.
Definitely proceeded my expectations with the scoop cami tank fits perfectly thankyou to the rep that assisted me with the right size
I was bummed when this bra didn't fit the way I wanted it to. I tried to exchange it, and it gave me the option to exchange for store credit or receive slightly less return to my credit card. I wanted store credit but it actually wouldn't let me choose that option. Very strange and annoying.
Oh, dear. Allow us to process the exchanges for you, Natalie. Just send us your order number and email address on this link, and we'll take care of it from there. http://m.me/shapermint
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh, we actually change sizes and measurements for our sizing chart, depending on the reviews that we've been receiving, Gayle. Don't worry, we'll have this sorted out for you. Please DM us your order info here: http://m.me/shapermint We've got you, pretty.