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Shapermint

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Canada
1 review
0 helpful votes
Follow Kylee C.
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2XL - 38/40 DD Very comfortable and supportive for everyday wear (work, playing/chasing my children around). Breathable material helps keep the girls from being too sweaty.

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
9 months ago

It's wonderful to hear that the breathable material helps keep you cool, Kylee. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤

Georgia
1 review
0 helpful votes
Follow Susan T.
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I have purchased a couple of Shapermint items and really like them a lot. If you want to be held in, these are the garments to wear.

However, if you find that you don't like an item or it just doesn't fit, good luck with your return. I have been trying for two months to return these flimsy "boy short" bottoms but I can't even get into my account. I get cutesy emails saying "No worries" and "we got you" but they don't got me. They're good at that but they're useless when trying to establish your account so that you CAN return something. I have sent them photos of the packages I've received with the tracking info, but what I've learned is that providing a lot of information to assist them is the equivalent to sending them no information.

Good luck, and be sure you choose carefully because trying to return something is more trouble than it's worth.

Date of experience: July 17, 2022
Shapermint R. Shapermint Rep
over a year old

This isn't how we want to leave you, Susan. Allow us to look into your order and make things right with you. Send us your order details here https://m.me/Shapermint?ref=w15260442. Hope to hear from you soon.

Missouri
3 reviews
0 helpful votes
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Tank tops ride up
February 19, 2025

Have about 5 tops still in the package unused. Rides up and has nothing to keep it from riding up. Not able to use. Tight and supportive buy rides up when bend over. Does not stay in place.

Date of experience: October 9, 2024
Shapermint R. Shapermint Rep
2 months ago

We’re sorry to hear that the tank tops aren’t staying in place as expected. We understand how frustrating that can be. Since you have unused items, we recommend reaching out to our customer support team to see if they can assist you with a return or exchange. They may also have suggestions for a better fit. Let us know if there’s anything else we can do to help.

Florida
1 review
3 helpful votes
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Overcharging
March 18, 2020

I ordered from a sale ad (about half off). At the end of the process there was no opportunity to put in a cod pe and I was charged full price. I sent a text message to their customer service and did not receive a response. I'm trying to return and they charge $7 for return. Be very careful if you are thinking of ordering from them.

Date of experience: March 10, 2020
Shapermint R. Shapermint Rep
over a year old

Sorry about that, CJ. We can help you get a refund for the discount. Simply send us a DM on Facebook with your order details. Hope to hear from you soon.

Canada
1 review
6 helpful votes
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I feel conned.
February 15, 2023

Can't tell you about the product as I never got it.
Communication with them has been terrible.
I ordered them, great sale save a lot of money. Now I'm out the money which ended up costing 45.00 more then agreed on. It was a small order so 45.00 extra dollars was a big jump. No bras, no money and really bad communication.

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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I love the 2 piece! It gave me a huge boost of confidence. I havent worn one in 10yrs. I have been uncomfortable in my body since the bitth of my child. Thank you for helping me feel like my self!

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
9 months ago

Thank you so much for sharing your experience! We're thrilled to hear that you love the 2-piece and that it gave you a confidence boost. It's wonderful to know that our product helped you feel comfortable in your body again. If you need any further assistance or have any questions, feel free to reach out 👉🏻 https://m.me/shapermint. Thank you for choosing us!

Ohio
1 review
0 helpful votes
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Shapermint slimming skirt and tankini
April 5, 2021

Somewhat satisfied with slimming features. Could be more of a panel in the lower abdomen. The upper abdomen is nice and tightening. The top isn't very flattering to the breast- it flattens more than shapes. Overall I'm happy. Color options would be lovely

Date of experience: February 23, 2021
Georgia
1 review
0 helpful votes
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Thought I'd give them a try. They sure were comfy! Gave them a positive review, and now a few weeks later, I'm paying the price. I have a large, nice chest... had... yesterday I was changing and happened to look in the mirror and now I'm very flat-chested and my nipples face downward. Unfortunately, the bras are comfortable enough that you can't feel the damage they're doing. I'm unbelievably sad right now. Sorry to give details, but my nipples are now looking at the floor and when I lay on my back, my breasts go flat and slip to the sides. Sounds extreme, but it certainly is. Now I'm self-conscious around my boyfriend. He can tell the difference is significant. :/ Hopefully I can undo the damage with exercise, but it's so significant that I won't hold my breath. DO NOT GET THEIR BRAS!

Date of experience: September 12, 2020
Shapermint R. Shapermint Rep
over a year old

Please, let us see what went wrong with the order and see on how we can straighten this out, Tiffany. Just send us a chat using this link and let our Fit Experts help you out. http://m.me/shapermint

Georgia
1 review
3 helpful votes
Follow Lu T.
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I finally decided to give the product a try and ordered a pair of shorts. However, the website was made in such a confusing way that I was offered many things while I checked out. I tried to decline the offers but somehow ended up still got two additional shorts added to my order. I was in a hurry and didn't check the receipt until after a couple of hours and only then did I notice it. But of course, when I tried to contact customer service, the order has been processed and they refused to cancel the additional items. This is fraud! No way of doing business. I will never buy again.

Date of experience: May 13, 2023
Shapermint R. Shapermint Rep
over a year old

Hi there, Lu. We'd be glad to look into your order and give you an update. Send us your order number and email address here 🔗https://m.me/shapermint

Wisconsin
1 review
7 helpful votes
Follow Anna O.
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I would never order from Shapermint again because the processing and shipping of my order was extremely slow. That ship time was supposed to be 5 to 10 business days. It has been 12 business days and I can't get a straight answer from the company about when my package will be delivered. I cannot easily find a customer service number and the AI chat bot is a joke.

Date of experience: July 22, 2021
Shapermint R. Shapermint Rep
over a year old

Really sorry that you have not gotten yet your order, Anna. We're just having a slight hiccup due to the global shipping issues affecting our logistic partners, but for sure it's on its way now. Send your order info here: https://m.me/Shapermint?ref=w15260378 and we'll have this checked.

Ohio
1 review
0 helpful votes
Follow Beth G.
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Terrible experience
August 11, 2021

I normally do not give reviews but after waiting for almost a month to receive my order and still waiting I feel like others need to know. The order shows fulfilled but is sitting at freight carrier for the past three weeks. I can ‘t speak to the quality of their items because I would not know but I can tell you they sent an email saying if I was not happy they offer free exchanges. Well I would have to actually receive the order first before I could exchange it. Crazy right? I feel like they did not even read the email before sending an automated email response. Hopefully they get it together but I will not be ordering from them again. Good Luck to anyone else currently waiting on their order to arrive.

Date of experience: August 11, 2021
Shapermint R. Shapermint Rep
over a year old

So sorry that your order hasn't been delivered yet, Beth. We are just experiencing hiccups due to the global shipping issues affecting our logistic partners. But be assured that we will not stop until you get what you paid for. Please drop us a line with your order details through this link: https://m.me/Shapermint?ref=w15260378. We'll check the current status of your order.

Texas
1 review
27 helpful votes
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Never order from Shapermint!
June 12, 2022

I placed an order on May 12, it is now June 12 and I do not have my items and haven't even received tracking info. Tried calling, can't get to a live person. "Chats" are only answered by bots. Emails are answered with form letters. Can't get any real help with the order I placed. At this point I don't need the items and only want a refund. Worst customer service I have ever experienced! At this point they should pay ME for all the time I've wasted trying to get help with my order! Ridiculous!

Date of experience: June 12, 2022
Shapermint R. Shapermint Rep
over a year old

Really sorry you haven't got your order yet, Julie. Let's dig into your order and check what may have happened. We're here to help. Send us your order details here https://m.me/Shapermint?ref=w15260378.

Florida
1 review
7 helpful votes
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Do NOT make choices based on star ratings!
March 19, 2022

I ordered a bra that was awful. I ordered it because it was rated so high by reviewers. After I received it and saw how bad the bra was, I went back to read the reviews again. It was then I discovered that if you sort from "low to high", there are lots of bad reviews - but they were all shown as 5-star ratings! When I tried to contact Shapermint through their website, their "chat" and "messenger" services only take you to a computer generated answer list and not to an actual person. Their use of 5 stars for poor ratings is false and unethical!

Date of experience: March 19, 2022
Shapermint R. Shapermint Rep
over a year old

We hear you're eager to reach us, Abby. Sorry to hear this has been your experience. Drop your order details here https://m.me/Shapermint?ref=w15260442. Out team will surely turn this around. Hope you can give us a chance. Talk soon!

Utah
1 review
0 helpful votes
Follow Brittani L.
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Love every item I have purchased. 10 days ago I placed my third order it has still not shipped. Seriously takes forever. Irritating, and don't use online chat it will upset you more. But if you can be patient the bras and underwear are awesome. It's like wearing a cloud. Fix the shipping issue please!

Date of experience: July 19, 2022
Shapermint R. Shapermint Rep
over a year old

Glad you love your SupportiveWear, Brittani. We also really appreciate your feedback about both our shipping and service. Our team is already taking the steps to get our orders back on track, and improve your experience with us. You can always drop us a DM here: https://m.me/shapermint

California
1 review
0 helpful votes
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Love love love
December 17, 2020

So far I've made a few purchases and have been overall pleasantly satisfied. Fits as expected. Very timely delivery even in these crazy times and it being the holidays. I haven't tried on my latest purchase but I doubt I'll be disappointed

Date of experience: December 17, 2020
California
1 review
1 helpful vote
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Product is ok customer service is bad
December 7, 2019

Customer service is really bad I emailed them so many times regarding my rebate and promo code they keep sending me a robot emails even you response to their email already still you received same email

Date of experience: December 7, 2019
Shapermint R. Shapermint Rep
over a year old

Hi there, Guia. So sorry to hear that you haven't received an update about your rebate yet. We'll help you. Please send us a message via our Facebook page with your order details. Thank you.

Washington
1 review
0 helpful votes
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Ok
April 4, 2020

The online experience was irritating. There were far too many offers AFTER I put things in my basket. I don't need to be badgered three or four times before I'm allowed to actually check out. The bra is comfortable, but really not different than a padded sports bra.

Date of experience: April 4, 2020
Texas
2 reviews
0 helpful votes
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Frustrating
December 16, 2019

Could not get the free shipping as promised for cyber sa! E.
Then weeks passed and no paid for item. Tried to contact them
But it was impossible to talk to an actual person. I will NEVER
Order from this company again.

Date of experience: December 13, 2019
Shapermint R. Shapermint Rep
over a year old

So sorry to hear about your frustration, Martha. Allow us to further assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.

Canada
1 review
6 helpful votes
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The old bait and switch
January 13, 2022

So disappointing. The bras themselves are quite comfortable although run on the large side. Great for wearing around the house but not enough support for outdoor wear. My biggest beef? When trying to take advantage of the 2 for $35.99 option, it brought me to the single purchase price (which was similar in price) and clicked on that in error. Cannot get a resolution from customer service despite repeated attempts. I'd recommend shopping local

Date of experience: January 13, 2022
Shapermint R. Shapermint Rep
over a year old

Sorry about what happened and we don't want you to miss that deal, Alice. Allow us to sort this out and make adjustments on your payment. We'd be happy to look into this and sort it out ASAP. Drop your order details here: https://m.me/Shapermint?ref=w15979346 and we'll take care of the rest from there. Hoping to hear from you.

Illinois
1 review
0 helpful votes
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Original order date 12-01.12-10 I noticed shipping stopped. Today is 12-20 and tried to contact or find the package myself several times every day. Still no response so requesting a refund. Still no response. It feels like theft at this point.

Date of experience: December 20, 2019
Shapermint R. Shapermint Rep
over a year old

Sorry for the slight delay, Karen. It seems that your package was delivered yesterday. Let us know if you need more help.

Overview

Shapermint has a rating of 3.6 stars from 7,365 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size and comfortable bra. Shapermint ranks 2nd among Underwear sites.

service
357
value
345
shipping
366
returns
240
quality
335
This company responds to reviews on average within 19 days
+148