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Shapermint

How would you rate Shapermint?
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Canada
1 review
0 helpful votes
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Amazing fitting
June 26, 2024

This is the most comfortable and relaxing bra, I have ever worn. Amazing fitting, amazing quality etc. Would definitely recommend this brand and would buy it again.

Date of experience: June 26, 2024
Shapermint R. Shapermint Rep
8 months ago

We’re thrilled to hear that you find the bra so comfortable and well-fitting, S.W.! It’s wonderful to know you’re impressed with the quality and would recommend the brand. Thank you for your feedback—if you ever need anything else, we’re here to help 👉🏻 https://m.me/shapermint

Michigan
1 review
0 helpful votes
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I bought 3 bras and received only 2 but they charged me for 3. In that same order they tacked on a membership that I said I did not want. It took me an hour and a half to finally get the membership cancelled. They do not have a customer service number, I had to go through a bot before they connected me to a customer service representative. I will never purchase from them again. Scam practice adding a membership to an order

Date of experience: May 1, 2024
Shapermint R. Shapermint Rep
12 months ago

We see something's not right with your experience, T L. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.

Pennsylvania
1 review
1 helpful vote
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I received so many ads for Shapermint over the years, but finally decided to give their products a try 3 months ago because I had a dress that fit really well but actually showed my belly's cellulite! So I purchased a cami in size 3X, and was thrilled to see that at 5'0", it fit like a minidress! More importantly, it hid my cellulite and the compression felt supportive. Since that initial order, I have purchased 4 more camis, 4 high waisted shaper shorts, and my absolute favorite, 2 high waisted boy shorts, which are the perfect length for short people! Finally, I just ordered the bandeau strapless bra, and as it advertised, it gives me support with no underwire! These products are FANTASTIC!

Date of experience: June 27, 2024
Shapermint R. Shapermint Rep
9 months ago

Fantastic to hear, Nicole! You’ve made our day with your feedback. Why not add more to your collection with our National Shapewear Day Sale? Shop now for amazing discounts!

Canada
1 review
10 helpful votes
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Still waiting...
June 26, 2022

I've been waiting over 6 weeks for my order. Had 4 different conversations on the chat with no resolution. Now they've reordered it but tracking shows no movement in 3 days. Terrible customer service, no explanations just blame the courier. I will never order from them again.

Date of experience: June 26, 2022
Shapermint R. Shapermint Rep
over a year old

We totally understand your frustration, Joan. Let's dig into your order and check what may have happened. Please send us your order details here https://m.me/Shapermint?ref=w15260378. We'll get this sorted out.

Ohio
2 reviews
11 helpful votes
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Rip off
December 19, 2018

This company says they let you try things risk free but this is a lie. You play $6.95 s&h both ways ($13.90) total.

The products are worthless. They are uncomfortable and don't work as promised. I look better without them on. Ugh! Wish I read reviews off their website first.

Date of experience: December 19, 2018
Shapermint R. Shapermint Rep
over a year old

Hello there, Angela. We can definitely provide you a replacement at no extra cost. Can you please provide us your order number or email address? Also, please know the shipping fees are non-refundable since we already paid a third party company to deliver the product to you. We hope to hear from you soon.

South Carolina
1 review
1 helpful vote
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Not perfect.
December 17, 2020

I really like them for wearing with looser clothing and under skirts, but they don't exactly stay in place and they create some "rolls" at the top where they stop. Near my rib cage. I'm 5'2 and 137-140 pounds. They are very long on me but it's not that bad. Also, when I was told I should exchange them for something that fit my body better, I was not offered a new item in exchange, instead I would have to pay the normal price even though I bought these one sale so that's pretty disappointing. And there's a return fee, it's not free. Whatever they can do to persuade you from returning I guess..

Date of experience: December 17, 2020
New York
1 review
26 helpful votes
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Takes 5 days just to ship!
September 9, 2021

Upon asking for a refund, bc I need the bra sooner than their expected shipment, the "nice" agent became dismissive. Told me I'd get my money back in 5-10 business days. Most all companies are 3-5 business days. Then she cut me off before I could say another word. These ppl are only NICE when you're ordering. God forbid you need the product sooner than they can accommodate and you ask for a refund! I've never purchased a wireless bra and was extremely skeptical to begin with.

Date of experience: September 9, 2021
Shapermint R. Shapermint Rep
over a year old

Sorry to hear about your disappointment, Gia. This experience is totally the opposite of what we want you to have. But please know that our refund timeframe is really 5-10 business days. It may also depend on how fast your bank post them back to your account. Feel free to send us a message with your order details here: http://m.me/shapermint if you wish to check the status of your refund. Thanks for your patience and understanding.

Florida
1 review
10 helpful votes
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Terrible product and company
September 10, 2022

Their supposed shaper briefs do absolutely nothing! And they also state easy returns but the in fine print keep your shipping charges! Online shopping is hard enough without having to incur shipping charges when the product is not as stated! Beware do not purchase from Shapermint! Also no phone customer service only through messenger

Date of experience: September 10, 2022
Shapermint R. Shapermint Rep
over a year old

Sorry if it didn’t work well, Laura. Exchanges are FREE within 60 days, and we’re here to help you find your SupportiveWear Match. DM us your order number, and email address, so we can better assist. https://m.me/Shapermint?ref=w15260442

North Carolina
1 review
0 helpful votes
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I have purchased two camisoles and I am amazed. The fabric is premium and holds me in so nicely. I am in my late fifties and have had three children. These get rid of my "grammy" stomach!

Date of experience: July 5, 2024
Shapermint R. Shapermint Rep
9 months ago

That’s wonderful, Colleen! Your feedback brightened our day. Why not expand your collection during our Black Friday in July Sale? Shop now and enjoy fantastic discounts! 👉https://shapermint.com/collections/black-friday-in-july 🖤

Canada
1 review
1 helpful vote
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Amazing
June 26, 2024

Hi there! At the beginning I was a little concerned about the product, but I tried and I can say that I'm so happy, I already purchased 5 bras, if you buy you will not disappoint.

Date of experience: June 26, 2024
Shapermint R. Shapermint Rep
8 months ago

Hi Marian! We’re so glad to hear that you’re happy with your purchase! It’s wonderful that you’ve found a product you love and have already bought multiple bras. Thank you for the recommendation— enhance your collection during our Labor Day Sale! Shop now and enjoy fantastic discounts!

Virginia
1 review
7 helpful votes
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No Tracking No Shipping
May 19, 2022

You would think in this day and age a company would be able to respond to a simple email asking for order status. But no, it's an answer bot on the helpline, created a ticket, got a form email and still no idea where my order is. I have attempted this every other day since the 5 business day shipping period is over. Tried calling customer service, option 1 to track order, sent to vm. Called back, gave option 3 a try, disconnected the call. Will be contacting better business bureau.

Date of experience: May 19, 2022
Shapermint R. Shapermint Rep
over a year old

This isn't the experience we'd want for you, Amy. Let's track your order and free your worries. Slide your order details here https://m.me/Shapermint?ref=w15260378. We'll keep our eyes peeled for your message.

Illinois
2 reviews
1 helpful vote
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Completely Absent
November 3, 2022

I placed an order on October 17th being promised delivery within one week. Messages started to arrive that the order was delayed. The tracking system indicated that the order had been delivered in April. The robotic chat was useless and I have been waiting over 24 hours for "live Chat". I want to cancel my order as the event that I ordered for is next week and I have purchased an alternative product. I am told this is not possible by the robot and can not get hold of a live human being in any shape or form. Shapermint are a disgrace. Do not buy from them. There is no one at home to deal with your issues.

Date of experience: November 3, 2022
Shapermint R. Shapermint Rep
over a year old

We hear you, Fiona. Let’s track your order. DM us here. https://m.me/Shapermint?ref=w15260378

Colorado
1 review
3 helpful votes
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Never received product
May 21, 2022

This company isn't trustworthy. I paid for a product I haven't received and don't even have tracking information on. Do not waste their money. I asked for a refund since I don't even know my order has shipped, but they said it's too late. It's been 2 weeks now and customer service says it could be another 2 weeks. They can't tell me where the product is shipping from.

Date of experience: May 21, 2022
Shapermint R. Shapermint Rep
over a year old

We understand this hasn't been the experience you were hoping for, Yvette. We're eager to turn your experience around. Please send us your order details here https://m.me/Shapermint?ref=w15260378.

Canada
1 review
0 helpful votes
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Product did not meet expectations, looks nothing like the picture. Keep getting the run around on how to get a credit, each answer is different. Will take a loss on my money I'm done with this company

Date of experience: April 16, 2024
Shapermint R. Shapermint Rep
over a year old

We see something's not right with your experience, Denise. Allow us to check and look into this. Send us a message here 🔗https://m.me/shapermint and we'll get right on it.

Canada
1 review
9 helpful votes
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Doesn't fit well
July 1, 2022

The items take a very long time to ship. No one responds to inquiries about no tracking number and no items unless you leave a negative comment on their Facebook page. Once my item did arrive weeks later it really doesn't fit well. I followed the sizing chart and selected the size but the tank is way too long to be comfortable and it rolls up if you to to tuck it inside your jeans. I'll never wear this item.

Date of experience: July 1, 2022
Shapermint R. Shapermint Rep
over a year old

Really sorry you're going through this, JB. Give us a chance to make things right. We're sure we have your ShaperMatch. Send us your order details here https://m.me/Shapermint?ref=w15260442. Hope to hear from you soon!

New Jersey
1 review
10 helpful votes
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SCAM
March 24, 2023

I wanted to try one bra. After selecting and entering payment info, kept getting pop-ups to purchase something else. Got frustrated and exited. Immediately found out I had been charged and tried to cancel. That's impossible. Didn't get a purchase order,which is necessary to cancel, until it shipped. I had been in touch with customer service who refused to help. Said they could do nothing and I would have to return. Major scam!

Date of experience: March 24, 2023
Oregon
3 reviews
10 helpful votes
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Headache from start to finish
June 26, 2022

I'll never buy a thing from shapermint again. First problem, I had a coupon which they did not take off my total nor did they return any emails addressing the issue. Then after waiting weeks for my order, it doesn't fit right. I ordered the shaping boy shorts & it rolls down from the top & the short part is so tight it makes my butt look flat. Not a good look. I didn't bother to return because I'm just done with this company. I'll take a loss & learn a lesson from this.

Date of experience: June 26, 2022
Shapermint R. Shapermint Rep
over a year old

We'd love an opportunity to turn your experience around, Lorraine. Please drop your order details here https://m.me/Shapermint?ref=w15260442. Exchanges are on us within 60 days. We'll keep our eyes peeled for your message.

Virginia
1 review
0 helpful votes
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Don't like my bras
July 6, 2024
Updated review

I recently purchased 4 of the wire-free support bras. My mistake. I should have bought one and tried it. I do not like the fit. The band around the bottom will not stay down. It is more like a padded bra than one yo give extra support. It makes my boobs look even bigger than they already are. I look like a football player with pads! I know people love them. Not me! And I have drawers full of other products from you that I love. After many years, this is my 1st BIG DISAPPOINTMENT!

Date of experience: July 6, 2024
Shapermint R. Shapermint Rep
10 months ago

We're sorry that the band of our bra won't stay down, Linda. We're here to help! DM us here 👉 https://m.me/Shapermint?ref=w15260442 so we can address your concerns about the issues you have with the bra as swiftly as we can.


Love my things!
March 3, 2021
Previous review

Great experience with Shapermint. Love the products and sale prices are right on.

Date of experience: March 3, 2021
Canada
1 review
11 helpful votes
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Buyer beware
July 12, 2023

Be very sure u have the correct size it's a nightmare if not impossible to return. Yes they advertise a seamless return policy but sadly they don't live up to that statement. So far countless emails leaving me with so called " pinky promises " of help with my return from customer support team but still waiting for Sophie to get back to me.

Date of experience: July 12, 2023
Shapermint R. Shapermint Rep
over a year old

Sorry to hear that, Alex. We'd love to check in with you. Send us your order number and email address here 🔗https://m.me/shapermint to look into it.

Georgia
1 review
17 helpful votes
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Customerservice nonexistent! BEWARE
January 25, 2022

Who knows if the product actually works because they send you whatever they want instead of what you actually ordered. You would think hmmm ok simple fix? NO! Only computer bots that don't actually help and there doesn't seem to be a real person to speak with. People work hard for their money and expect to get what they ordered. Not the company sending out whatever product you have to much of in your warehouse.

Date of experience: January 25, 2022
Shapermint R. Shapermint Rep
over a year old

Sorry this happened, Alexas. We'd love to make things right. Send us your order details here https://m.me/Shapermint?ref=w15260442. We'll keep our eyes peeled for your message.

Overview

Shapermint has a rating of 3.6 stars from 7,364 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size and comfortable bra. Shapermint ranks 2nd among Underwear sites.

service
356
value
344
shipping
365
returns
239
quality
334
This company responds to reviews on average within 19 days
+145