Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Tried the Shapermint bra and it was very comfortable I ended up buying several more.
No kidding! Thank you for your business, Paula! Please, if there is anything you need, we're just a chat away. Stay dashing, boo!
Original order for size 3XL legging did not fit. Ordered 4XL which I received and is great. Will donate the pair that did not fit... like your return policy.
This was my 3rd order! Quality and fit are consistent!
Great support and no pressure points or binding!
After seeing the Shapermint ad, I decided to try the high waisted shorts. I've worn them a few times and feel very confident... plus very comfortable!
We're so living on your comment, Marian! Thanks for sharing this and stay dashing, girl!
Product fit as expected and was comfortable. I would recommend.
We're so living on your comment, Kelly! Thank you for sharing this stay dashing.
The first bra I got was too big, I followed the sizing on the website. I received a replacement bra one size down and it fits perfectly. It is comfortable, straps don't move and it is comfortable to wear all day, works well with my clothes.
This just makes our hearts sing, Jacqueline! Thank you for sharing this, and we look forward on your next purchase.
I love the new bra I got. It fits very well and is very comfortable.
Yasss! We appreciate you sharing this, Stephanie. You go, girl!
My first one I ordered the seam stitching came undone but I'm hoping to have better luck with the 2nd on
This is noted and this should not happen, Judith. Please, send in your details through this link, so we can better help out. Thanks! http://m.me/shapermint
Love shapermint. If something doesn't fit they definitely help you out in making sure you get the item that will please you or exchange items.
Exactly as our promise and we're happy that we're able to live it up to you, Maribel. If there's anything, just let us know, okay? Stay dashing!
I paid for an order and 13 days later had no product, no tracking and no communication on the order. I had to be the one to follow up. Why? I gave my order number and then was asked if I was following up on "these items" cue the image of some leggings. No. I gave you my order number. Look it up and see I ordered bras! After reviewing, I was told the winter storms delayed these. Wrong. These should have shipped before the storms got bad. Besides, they've subsided now and they're still not shipped. It would be another 4 business days to ship and I was offered a 20 and then 25% discount to keep the order. I'm not inclined to wait longer for an already overpriced product when I've gotten zero service. I do love the bras, but the customer service (or lack thereof) with ZERO communication is horrible. You can't just take people's money and not ship an item without getting the customer's OK for a backorder. There should have been a temp hold on my credit card, and if the order couldn't ship in 3 days, the temp hold would drop off. Instead, I was fully charged, got zero product and zero updates. It's obvious they are out of stock on these, and I just wasn't told the truth. If I just would have been contacted, told the truth, and offered a discount to keep the order 10 or so days ago, I might have been inclined to wait. But zero communication is not OK. This is not how successful business is conducted.
OMG! So sorry this happened but let's make this up to you, Dianne. Just send your order details through this link, so we can get better help out. Thanks! http://m.me/shapermint
Very comfortable and supportive. I bought two and then bought more.
This truly warms our hearts, Charlene. Thank you for sharing your input and stay amazing!
I purchased two different styles of shape wear in the same size. One style fit perfectly- the other did not. After attempting to return/reorder through the website, and becoming frustrated, I contacted customer service via email, and Kendra saved the day, and set me up. I love the daily wear bras and am a HAPPY customer!
Yay! We're so happy that we're able to give you an amazing service, LeAnn! We'll let Kendra be aware of this and stay dashing!
Love my beautiful new brown wireless bralette! It holds me in and pulls me up in all the right places!
We can just imagine how good you look on your outfits, LadieeLin! Rock on, girl and see you on your next purchase.
I chatted with a lady on lap top. Said she would refund my money. It's been around a month still have not received. Please take care of this *******457
Oh no! Please reach us through this link, so we can better look into this, Elaine. Thanks! http://m.me/shapermint
Although I was/am pleased with overall fit and especially with the extender, I am now disappointed that the band around the bottom of the bra curls up and becomes very annoying after a short while!
We got you now and let us take care of this for you, Madelyne. Just send us your order details through this link and let Experts get you started with a free exchange. Thanks! http://m.me/shapermint
I love the fitting of my Empetua legging and it fit well on me. I did a good choice.
Sure you did, Rosalie! Please, should you need anything else, just let us know. Stay dashing, boo!
Quality is amazing! Didn't take long to ship, would definitely order again!
Unfortunately the bra tends to ride up and the straps slide.
Let's take care of that, Debre. Just send us your order details through this link. http://m.me/shapermint And our Experts can take it from there. Thanks!
The tees roll up at the bottom of the tees making them uncomfortable
Oh no! That shouldn't happen, Judith. Talk to us through this link, so we can get you started with the free exchange. http://m.me/shapermint Thanks, gorg!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'll let the team know about this, Angela. Thanks for sharing and see you on your next purchase!