Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
You cannot adjust the straps for more support, it's not quite the same tight material as the shaper as I expected so it's very loose and not supportive. It's comfy if I wanted to feel like I'm not wearing a bra.
Did not like at all. The garments feel like they were made in China. Too tight and didn't hold you in or change your shape at all.
So sorry that it didn't fit the way you wanted, Denise. Don't worry as we've got lots of options for you to turn your experience around. Exchanges are on us. DM us your order info here: http://m.me/shapermint Perhaps a different size or style would light the way. See yah!
Ordered XL - too small but fit around.
Ordered XXL - cups small, too big around.
Ordered XXXL - cups too big on black, cups perfect on beige and brown, too tight around even with extender.
Don't worry, Jeanne. We won't stop until we find your best fit and style. DM us your order info here: http://m.me/shapermint We'll have this checked for you.
I was so pleased with my first purchase that I bought 2 more! Very comfortable and comes with extender in case I gain weight! I like that it does not have pads that come out in the wash. I never thought I would find a bra without trying it on first. I use to try on a half a dozen or so before I could find the perfect fit!
This just makes our hearts sing, Wendy!
The customer service is truly amazing. Is what you read about in textbooks. For someone who studied hospitality mgt and worked in hotels for a decade, shaper mint truly wants you to be satisfied with their product. Very satisfied with their rebound (I was not happy with a piece I ordered) and I will definitely be recommending them!
The product is amazing and the Customer Service wonderful!
We're so living on your comment, Delinda! Thanks for sharing this and stay dashing, girl!
Great product at a wonderful price. I reviewed this product to shortly after I received it so this is my second review.
Louder! Thanks for sharing this, Nancy. We're so happy that you're living for your orders. Stay awesome!
It fits beautifully! Today I will order two more items from you. I am very pleased!
We can just imagine how good you look on your outfits, Lourdes! Rock on, girl and see you on your next purchase.
I tried 2 different sizes, and wasn't happy. So they suggested a different product for me. I am thrilled! So comfortable, and fits great! Their customer service is amazing!
This truly warms our hearts, Jeannie. Thank you for sharing your input and stay amazing!
The wireless Bra are ok but I really wish I could find the perfect one, I am been searching for years.
I am 180 pounds and 40 DD
Let us take care of this, Patricia. You can send your order details through this link, so we can get started with the free exchange. Thanks! http://m.me/shapermint
Fits and supports very well. Very happy and highly recommended.
It was very easy to order the bras. And they were delivered in good time.
We're so living on your comment, Janette! Thanks for sharing this and stay dashing, girl!
I had bought some bras and cami's but they didn't fit, they should of by the sizing chart and when I told customer service this they sent me out everything again in the right sizes for no cost. I have never had a company do anything like this. I absolutely love the pieces I got, I will never go back to the wire bras. These are so comfortable, I don't even know I have them on.
Yay! We're so happy that we're able to give you an amazing service, Sandra! Stay dashing!
I love the product and the customer service is excellent.
Yasss! Thanks for sharing your input and stay awesome, Tracy!
Love them, very comfortable. Wish the pockets were bigger. My phone won't fit in them.
This is noted, Barbara. We'll surely let the brand know about this. But if there is anything you need, feel free to get back to us through this link. Thanks! http://m.me/shapermint
The fit is snug and stays in place. I'm generally a small but could go up to a medium. I struggle getting it on but once I get it on it's great.
OMG! Let's have that replaced, Sharon. Just send us a PM through this, so our Experts can personally help out. http://m.me/shapermint Thanks!
Somewhat satisfied with slimming features. Could be more of a panel in the lower abdomen. The upper abdomen is nice and tightening. The top isn't very flattering to the breast- it flattens more than shapes. Overall I'm happy. Color options would be lovely
I tried several times contacting Shapermint by email I just keep getting canned responses. The payment cleared 17 days ago.
Sorry you haven't received your order yet, Patty. Can you send your order number and the email address you used to place your order to us via Facebook Messenger so we can take a look at where it is now? Here's the link http://m.me/shapermint
I love them! The fit is true to size, fabric is pill free, they wash and wear great, dryer or line drying.
The compression is perfect for long walks and for holding in areas that need it.
I'm long waisted so the rise isn't as high as I'd like but overall they are the best leggings.
I highly recommend them.
This just made our hearts flutter, Leah. Thank you for sharing this. Love lots!
Helpful customer service when order appeared lost. That was good. Bra a bit tight around ribs for sizing.
We're glad to hear about your great experience with the Customer Service Team. But we want to help you get the perfect fit for FREE if the Shaper Bra is a bit tight. Please send us a DM with your order number, email address, and traditional bra size on this link: m.me/Shapermint
Thanks!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
OMG! That should not happen, Taila. To better help you out, please send your order details through this link. Our Experts will be there waiting to help you out. Thanks! http://m.me/shapermint