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ShapermintReviews 7,379

2.9
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
375
value
361
shipping
384
returns
254
quality
351
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
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Rolls down sometimes. But otherwise ok
July 20, 2019

This one is better than the empetua and the cocoon. It has crotch compression so it's good for anyone who has the overhang or who went thru weightloss or who need more compression. (But not tighter than the empetua)

The only thing it lacks is the rubber along the top so it dies roll down a little but not enough to be mad at.

I recommend the one with the shorts attached versus the panty cut.

Date of experience: July 18, 2019
Shapermint R. — Shapermint Rep
over a year old

We appreciate your honest feedback, Rosemary. Perhaps you want to try our bodysuit collection, it has straps so rolling down won't be an issue. Please send us a private message with your order details through our facebook page and we'll have someone help you right away.

Florida
1 review
0 helpful votes
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Very happy with products
July 20, 2019

Very happy with their products, they wash well and hold up after repeated washings. They hold their shape and keep on shaping me!

Date of experience: July 18, 2019
Canada
1 review
1 helpful vote
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I had originally bought a size too big, which I thought was the right size, and they were kind enough to send me the replacement. They really cared about customer service and it shows. Thank you so much to Jane, Pearlie & Amanda.

Date of experience: July 15, 2019
Georgia
1 review
0 helpful votes
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Comfortable
July 17, 2019

The product is comfortable and if it doesn't fit they will pay for the return till you find your fit.

Date of experience: July 14, 2019
California
1 review
1 helpful vote
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Excellent customer service.
July 15, 2019

My return was very fast and easy, no problems, easy returns and no embarrassing questions. I bought the wrong size. Thank you.

Date of experience: July 12, 2019
Florida
1 review
1 helpful vote
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Shapermint was excellent to deal with
July 14, 2019

I placed my order, then decided to make a change to it. The order was already bin process by the time they got my email, but someone contacted me and made a special effort to make the change for me.

Date of experience: July 11, 2019
Tennessee
1 review
0 helpful votes
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Finally someone has made a garment that supports my stomach, my back, and my posture! I am enjoying my garment and I will return to buy more undergarments.

Date of experience: July 11, 2019
Virginia
1 review
0 helpful votes
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It is light yet it gives great control.
July 14, 2019

I find the Shapermint to be an excellent way to give me the tummy control that I need without having that cramped feeling.

Date of experience: July 11, 2019
Georgia
4 reviews
0 helpful votes
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Ordring a new product/new co.
July 14, 2019

I tried a garment and it did not fit like it should.
I contact Shapermint. No problem, Sent back. Refund back in a few business days.
I will order again/

Date of experience: July 10, 2019
Missouri
2 reviews
0 helpful votes
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Size Perfect
July 13, 2019

Very happy with my new shapermint. Fit is great. Happy with the customer service. Happy with the colors I got. They are very comfortable and they help support my lower back.

Date of experience: July 10, 2019
Canada
1 review
0 helpful votes
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Fantastic
July 13, 2019

I have owned simlar typed product but have not gotten the same results i have gotten wearing shapermint

Date of experience: July 10, 2019
Minnesota
2 reviews
0 helpful votes
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Very satisfied
July 13, 2019

I love Shapermint. I ordered the wrong size and you guys sent me a new one in my right size. The shipping was fast and easy.

Date of experience: July 10, 2019
New Jersey
1 review
0 helpful votes
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Happy customer
July 13, 2019

My experience was fast and painless. Much appreciated your professionalism. I would definitely order more items in the future

Date of experience: July 10, 2019
Canada
1 review
0 helpful votes
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Bras
July 13, 2019

They fit very well and will enjoy wearing them especially this summer. Material eels and looks like it will be easy to care for plus qick drying thus making it great for travel.

Date of experience: July 10, 2019
Arkansas
3 reviews
0 helpful votes
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Life changer
July 13, 2019

Empetua pants are stunningly easy to wear and hold the flab in. I am 75 years old and have a twin belly for 53 years. Fixed!

Date of experience: July 10, 2019
Colorado
1 review
0 helpful votes
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Return
July 12, 2019

I would like to return for a full refund as the shorts I bought do not stay up and I have returned one for the same reason but I'm unhappy that I wont actually receive a full refund the amount I had paid for them, it's not my fault that they roll down I'm sure I'm not the first to complain

Date of experience: July 9, 2019
Canada
1 review
0 helpful votes
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Comfortable
July 12, 2019

I like the product but not as easy to put on as in the commercials. Would purchase again and look forward to trying different products.

Date of experience: July 9, 2019
Louisiana
1 review
0 helpful votes
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Insane customer service
July 12, 2019

I will never buy shapewear anywhere else after how amazing this customer service was! I really felt like they were 100% dedicated to me finding and loving what was perfect for me!

Date of experience: July 9, 2019
Canada
1 review
0 helpful votes
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Great purchase
July 10, 2019

The garments arrived very quickly and both fit perfectly. They were comfortable and very cool. Will purchase again.

Date of experience: July 9, 2019
Missouri
1 review
0 helpful votes
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Not too happy
July 10, 2019

I appreciate the way you handle wrong sizes. However, the one size was just too large, but the size just under didn't do any good for my stomach. I am not happy with the results, but I appreciate the way you handle business.

Date of experience: July 9, 2019
Shapermint R. — Shapermint Rep
over a year old

We're sorry about it, Marva. How about trying a different shapewear with higher compression level? Please send us a private message through our facebook page so we can figure out what should be the perfect shapewear for you and we'll send you a new one at absolutely no extra cost.

From the business

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