Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
This one is better than the empetua and the cocoon. It has crotch compression so it's good for anyone who has the overhang or who went thru weightloss or who need more compression. (But not tighter than the empetua)
The only thing it lacks is the rubber along the top so it dies roll down a little but not enough to be mad at.
I recommend the one with the shorts attached versus the panty cut.
Very happy with their products, they wash well and hold up after repeated washings. They hold their shape and keep on shaping me!
I had originally bought a size too big, which I thought was the right size, and they were kind enough to send me the replacement. They really cared about customer service and it shows. Thank you so much to Jane, Pearlie & Amanda.
The product is comfortable and if it doesn't fit they will pay for the return till you find your fit.
My return was very fast and easy, no problems, easy returns and no embarrassing questions. I bought the wrong size. Thank you.
I placed my order, then decided to make a change to it. The order was already bin process by the time they got my email, but someone contacted me and made a special effort to make the change for me.
I find the Shapermint to be an excellent way to give me the tummy control that I need without having that cramped feeling.
I tried a garment and it did not fit like it should.
I contact Shapermint. No problem, Sent back. Refund back in a few business days.
I will order again/
Very happy with my new shapermint. Fit is great. Happy with the customer service. Happy with the colors I got. They are very comfortable and they help support my lower back.
I have owned simlar typed product but have not gotten the same results i have gotten wearing shapermint
I love Shapermint. I ordered the wrong size and you guys sent me a new one in my right size. The shipping was fast and easy.
My experience was fast and painless. Much appreciated your professionalism. I would definitely order more items in the future
They fit very well and will enjoy wearing them especially this summer. Material eels and looks like it will be easy to care for plus qick drying thus making it great for travel.
Empetua pants are stunningly easy to wear and hold the flab in. I am 75 years old and have a twin belly for 53 years. Fixed!
I would like to return for a full refund as the shorts I bought do not stay up and I have returned one for the same reason but I'm unhappy that I wont actually receive a full refund the amount I had paid for them, it's not my fault that they roll down I'm sure I'm not the first to complain
I like the product but not as easy to put on as in the commercials. Would purchase again and look forward to trying different products.
I will never buy shapewear anywhere else after how amazing this customer service was! I really felt like they were 100% dedicated to me finding and loving what was perfect for me!
The garments arrived very quickly and both fit perfectly. They were comfortable and very cool. Will purchase again.
I appreciate the way you handle wrong sizes. However, the one size was just too large, but the size just under didn't do any good for my stomach. I am not happy with the results, but I appreciate the way you handle business.
We're sorry about it, Marva. How about trying a different shapewear with higher compression level? Please send us a private message through our facebook page so we can figure out what should be the perfect shapewear for you and we'll send you a new one at absolutely no extra cost.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We appreciate your honest feedback, Rosemary. Perhaps you want to try our bodysuit collection, it has straps so rolling down won't be an issue. Please send us a private message with your order details through our facebook page and we'll have someone help you right away.