Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
When I was checking out with my order, an extra product had been added and I was unable to delete that product. The robot didn't understand my request!
True to size and makes a difference. Clothes fit better with it on.
First pair of control waist that didn't roll down!
I ordered and was supposed to get a free bralette something went wrong and the customer service helped fix the issue they are Always super helpful and nice I swear their customer service is the BEST!
The product is fabulous. The multiple requests for review when I have already submitted, not so much.
Arrived within about 4 days after ordering.
Nice layer of warmth on a cold day!
I bought the Shapermint bras and they fit well but the straps were a smidge too big. I've been losing weight so I exchanged them for the smaller size. They fit wonderfully with the included bra strap extenders, and hopefully will fit without one soon! The exchange was smooth and fast.
I am generally a large, possibly XL at times, the item I bought was XL/2XL and I could not get the under garment up to even my hips. RUNS VERY SMALL. They were very itchy to the touch, not anything I would want right next to my skin! The garmet was very stiff. I was expecting a nice supple garmet with the belly support but that is not what I got. While l loved my wireless bra I recently bought, I did not love the under garmet. I was also disappointed that when asking for a refund, I was charged a $4.95 fee for returning.
I never thought I would feel comfortable without underwire. These bras are so comfortable! I wear them all the time. They are true to size. If I had one complaint it would be that the ones I purchased don't have adjustable straps!
The bra comes with an extender which I needed. I ordered a 3x. Reason for a 4-the straps are not wide enough for 3x. The bra is very comfortable but the straps roll and pulling up all day. I ordered silicone attachments and good now.
The bra was comfortable but did not offer much support. I wish it closed in the front.
Lean on, GX. Shapermint is a marketpace, so we can help you find the right style that will suit your needs. Exchange is FREE! DM us asap with your order details. Here's the link. http://m.me/shapermint
I was not sure what size bra to order thus ordered wrong size. Customer service was excellent. They made sure I received the correct size with no problems at all! I have placed another order for two more as I loved the bra product. So comfortable!
I had to return 2 bras I purchased because they fit too small. The return process was simple and straight to the point. The bras I now have, fit absolutely heavenly! So soft and smooth. And look seamless under my clothing. I am SO happy with my experience with Shapermint. 5+ STARS!
I am absolutely thrilled to have a bra that fits perfectly and is comfortable. This bra has no underwires but has excellent support and lift. What a surprise. I'm so happy.
These leggings are great. Stay in place, no roll at waist. Slims your hips and waist. Fit as described.
The experience was good but I ordered large because my bra size is 34-36 D depending on brand. I love the comfort bra but it seems to squish me and looks like I'm wearing a unibra... I'm not sure if extra large would fit better or if it would stay in place. I'm trying to find a comfort bra that doesn't flatten...
We'll free you from worries, Teresa. Let's have it exchanged with the right size and style that will suit you best. DM us with your order details through this link. http://m.me/shapermint
Very satisfied with fit & comfort level of briefs Also purchased a comfort bra. Excellent value. & quality. I purchased 2 additional pieces
The other day
Obviously fits and feels different than an under wire bra, so may take some getting used to.
I'm disappointed. The bra fits great and I really like it, but all day long the straps are falling down.
No worries, Angelka. We can make it work. Exchanges are FREE, either a different size or style. http://m.me/shapermint Just share your order details on this link. Our Fit Experts will take care of you.
I wear the leggings everyday. I love them. Glad I have 4 pair now. The bra is okay, but not anything to buy again. AND I'm still waiting for two bras that are out of stock, it seems.
Glad you loved the leggings, Julia. We'd love to know more about how the bra fits. Our FREE exchange got your back. Allow us to check also the status of the remaining items you have. DM us with your order details here: http://m.me/shapermint
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh, no. Don't worry, Treva. We know how to have this fixed real quick. Please send us your order info here: http://m.me/shapermint